2002 LINCOLN CONTINENTAL service

STEERING
Your vehicle is equipped with power steering. Power steering uses energy
from the engine to help steer the vehicle.
To prevent damage to the power steering pump:
²Never hold the steering wheel to the extreme right or the extreme left
for more than a few seconds when the engine is running.
²Do not operate the vehicle with a low power steering pump fluid level
(below the MIN mark on the reservoir).
If the power steering system breaks down (or if the engine is turned
off), you can steer the vehicle manually, but it takes more effort.
If the steering wanders or pulls, the condition could be caused by any of
the following:
²underinflated tire(s) on any wheel(s)
²uneven vehicle loading
²high crown in center of road
²high crosswinds
²wheels out of alignment
²loose or worn suspension components
Speed sensitive steering
The steering in your vehicle is speed sensitive. At high speeds, steering
assist will decrease to improve steering feel. At lower speeds,
maneuverability will be increased.
SeeElectronic Message Centerin theDriver controlschapter for
personalized adjustment.
If the amount of effort required to steer your vehicle changes at a
constant vehicle speed, have the power steering system checked by your
dealer or a qualified service technician.
TRACTION CONTROLY
Traction Controlyhelps maintain the stability and steerability of your
vehicle. It is especially useful on slippery and/or hilly road surfaces. The
system operates by detecting and controlling wheel spin. The system
borrows many of the electronic and mechanical elements already present
in the anti-lock braking system (ABS).
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Wheel-speed sensors allow excess front wheel spin to be detected by the
Traction Controlyportion of the ABS computer. Any excessive wheel
spin is controlled by automatically applying and releasing the front
brakes in conjunction with engine torque reductions. Engine torque
reduction is realized via the fully electronic spark and fuel injection
systems. This process is very sensitive to driving conditions and very fast
acting. The front wheels ªsearchº for optimum traction several times a
second and adjustments are made accordingly.
The Traction Controlysystem will allow your vehicle to make better use
of available traction on slippery surfaces. The system is a driver aid
which makes your vehicle easier to handle primarily on snow and ice
covered roads.
During Traction Controlyoperation, TRACTION CONTROL ACTIVE is
displayed on the message center. You may hear an electric motor type of
sound coming from the engine compartment and the engine will not
ªrev-upº when you push further on the accelerator. This is normal
system behavior.
If you should become stuck in snow or on a very slippery road surface,
try switching the Traction Controlysystem off. This may allow excess
wheel spin to ªdigº the vehicle out or enable a successful ªrockingº
maneuver. Refer toMessage centerin theInstrumentationchapter.
If the Traction Controlysystem is cycled excessively, the brake portion
of the system will shut down to prevent the front brakes from
overheating. A limited Traction Controlyfunction using only engine
torque reduction will still control wheels from over-spinning. When the
front brakes have cooled down, the system will again function normally.
Anti-lock braking is not affected by this condition and will function
normally during the cool down period.
If a system fault is detected, CHECK TRACTION CONTROL is displayed
on the message center and your vehicle should be serviced.
AIR SUSPENSION SYSTEM
The air suspension system is designed to improve ride, handling and
general vehicle performance during:
²certain road conditions
²steering maneuvers
²braking
²accelerations
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Do not drive your vehicle until you verify that the brakelamps
are working.
If your vehicle gets stuck in mud or snow it may be rocked out by
shifting from forward and reverse gears in a steady pattern. Press lightly
on the accelerator in each gear. Do not rock the vehicle for more than a
few minutes, because it could damage the vehicle.
Do not rock the vehicle if the engine is not at normal operating
temperature or damage to the transaxle may occur.
Do not rock the vehicle for more than a few minutes or damage
to the transaxle and tires may occur or the engine may overheat.
Always set the parking brake fully and make sure the gearshift is
latched in P (Park). Turn off the ignition whenever you leave
your vehicle.
If the parking brake is fully released, but the brake warning lamp
remains illuminated, the brakes may not be working properly.
See your dealer or a qualified service technician.
Driving with a 4±speed automatic transaxle
Your automatic overdrive transaxle provides fully automatic operation in
either D (Overdrive) or 3 (Third). Driving with the shift selector in D
(Overdrive) gives the best fuel economy for normal driving conditions.
For manual control start in 1 (First) and then shift manually.
To put your vehicle in gear, start the engine, depress the brake pedal,
then move gearshift lever out of P (Park).
Hold the brake pedal down while you move the gearshift lever
from P (Park) to another position. If you do not hold the brake
pedal down, your vehicle may move unexpectedly and injure someone.
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Trailer lamps
Do not connect a trailer's lighting system directly to your vehicle's
lighting system. To get the proper equipment for hooking up your
trailer's lamps, see your Lincoln Mercury dealer. Be sure to follow their
instructions carefully.
If you do not install trailer lights correctly, you may cause damage to the
vehicle's lighting system or other vehicle systems.
Driving while you tow
When towing a trailer:
²Ensure that you turn off your speed control. The speed control may
shut off automatically when you are towing on long, steep grades.
²Consult your local motor vehicle speed regulations for towing a trailer.
²Shift out of D (Overdrive) and into 3 (Third) or a lower gear when
towing up or down steep hills. This will eliminate excessive
downshifting and upshifting for optimum fuel economy and transaxle
cooling.
²Anticipate stops and brake gradually.
Servicing after towing
If you tow a trailer for long distances, your vehicle will require more
frequent service intervals. Refer to your scheduled maintenance guide for
more information.
Trailer towing tips
²Practice turning, stopping and backing up before starting on a trip to
get the feel of the vehicle trailer combination. When turning, make
wider turns so the trailer wheels will clear curbs and other obstacles.
²Allow more distance for stopping with a trailer attached.
²If you are driving down a long or steep hill, shift to a lower gear. Do
not apply the brakes continuously, as they may overheat and become
less effective.
²The trailer tongue weight should be 10% of the loaded trailer weight.
²After you have traveled 80 km (50 miles), thoroughly check your
hitch, electrical connections and trailer wheel lug nuts.
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GETTING ROADSIDE ASSISTANCE
To fully assist if you should have a vehicle concern, Ford Motor Company
offers a complimentary roadside assistance program. This program is
separate from the New Vehicle Limited Warranty. The service is available:
²24±hours, seven days a week
²for the Basic warranty period (Canada) or New Vehicle Limited
Warranty period (U.S.) of three years or 60 000 km (36 000 miles),
whichever comes first on Ford and Mercury vehicles, and four years or
80 000 km (50 000 miles) on Lincoln vehicles
Roadside assistance will cover:
²changing a flat tire
²jump-starts
²lock-out assistance
²limited fuel delivery*
²towing of your disabled vehicle to the nearest Ford Motor Company
dealership, or your selling dealer if within 25 kms (15.5 miles) of the
nearest Ford Motor Company dealership (one tow per disablement).
Even non-warranty related tows, like accidents or getting stuck in the
mud or snow, are covered (some exclusions apply, such as impound
towing or repossession).
* Canadian customers refer to yourRoadside Assistance supplement
for exact fuel amounts.
USING ROADSIDE ASSISTANCE
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment in Ford vehicles and is
mailed to you if you own a Mercury or Lincoln. In Canada, the card is
found in the Roadside Assistance book in the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1±800±241±3673; Lincoln vehicle customers call 1±800±521±4140.
Canadian customers who require roadside assistance, call
1±800±665±2006.
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WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member, your roadside assistance center.
It is recommended that your vehicle be towed by wheel lift or flatbed
equipment. Do not tow your vehicle with a slingbelt equipment. Ford
Motor Company has not approved a slingbelt towing procedure.
If your vehicle is to be towed from the rear using wheel lift, the front
wheels (drive wheels) must be placed on a dolly to prevent damage to
the transaxle.
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GETTING THE SERVICES YOU NEED
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. It is preferred that you return to the Ford dealer
where your vehicle was purchased when warranty repairs are needed.
However, you may also take your vehicle to another Ford Motor
Company or Ford of Canada dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership can not assist you,
then contact the Customer Relationship Center.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you. In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
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In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
²Your telephone number (home and business).
²The name of the dealer and the city where the dealership is located.
²The year and make of your vehicle.
²The date of vehicle purchase.
²The current odometer reading.
²The vehicle identification number (VIN).
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
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