2002 LINCOLN CONTINENTAL maintenance

Several air bag system
components get hot after
inflation. Do not touch them after
inflation.
If the side air bag has
deployed,the air bag will
not function again. The side
air bag system (including the
seat) must be inspected and
serviced by a qualified
technician in accordance with
the vehicle service manual.If
the air bag is not replaced, the
unrepaired area will increase the
risk of injury in a collision.
Determining if the system is operational
The SRS uses a readiness light in the instrument cluster or a tone to
indicate the condition of the system. Refer to theAir bag readiness
section in theInstrumentationchapter. Routine maintenance of the side
air bag is not required.
A difficulty with the system is indicated by one or more of the following:
²The readiness light (same light as for front air bag system) will either
flash or stay lit.
²The readiness light will not illuminate immediately after ignition is
turned on.
²A series of five beeps will be heard. The tone pattern will repeat
periodically until the problem and light are repaired.
If any of these things happen, even intermittently, have the SRS serviced
at your dealership or by a qualified technician immediately. Unless
serviced, the system may not function properly in the event of a
collision.
Seating and Safety Restraints
124

BRAKES
Your service brakes are self-adjusting. Refer to the scheduled
maintenance guide for scheduled maintenance.
Occasional brake noise is normal and often does not indicate a
performance concern with the vehicle's brake system. In normal
operation, automotive brake systems may emit occasional or intermittent
squeal or groan noises when the brakes are applied. Such noises are
usually heard during the first few brake applications in the morning;
however, they may be heard at any time while braking and can be
aggravated by environmental conditions such as cold, heat, moisture,
road dust, salt or mud. If a ªmetal-to-metal,º ªcontinuous grindingº or
ªcontinuous squealº sound is present while braking, the brake linings
may be worn-out and should be inspected by a qualified service
technician.
Anti-lock brake system (ABS)
On vehicles equipped with an anti-lock braking system (ABS), a noise
from the hydraulic pump motor and pulsation in the pedal may be
observed during ABS braking events. Pedal pulsation coupled with noise
while braking under panic conditions or on loose gravel, bumps, wet or
snowy roads is normal and indicates proper functioning of the vehicle's
anti-lock brake system. The ABS performs a self-check after you start
the engine and begin to drive away. A brief mechanical noise may be
heard during this test. This is normal. If a malfunction is found, the ABS
warning light will come on. If the vehicle has continuous vibration or
shudder in the steering wheel while braking, the vehicle should be
inspected by a qualified service technician.
The ABS operates by detecting the
onset of wheel lockup during brake
applications and compensates for
this tendency. The wheels are
prevented from locking even when
the brakes are firmly applied. The
accompanying illustration depicts
the advantage of an ABS equipped
vehicle (on bottom) to a non-ABS
equipped vehicle (on top) during hard braking with loss of front braking
traction.
Driving
138

Trailer lamps
Do not connect a trailer's lighting system directly to your vehicle's
lighting system. To get the proper equipment for hooking up your
trailer's lamps, see your Lincoln Mercury dealer. Be sure to follow their
instructions carefully.
If you do not install trailer lights correctly, you may cause damage to the
vehicle's lighting system or other vehicle systems.
Driving while you tow
When towing a trailer:
²Ensure that you turn off your speed control. The speed control may
shut off automatically when you are towing on long, steep grades.
²Consult your local motor vehicle speed regulations for towing a trailer.
²Shift out of D (Overdrive) and into 3 (Third) or a lower gear when
towing up or down steep hills. This will eliminate excessive
downshifting and upshifting for optimum fuel economy and transaxle
cooling.
²Anticipate stops and brake gradually.
Servicing after towing
If you tow a trailer for long distances, your vehicle will require more
frequent service intervals. Refer to your scheduled maintenance guide for
more information.
Trailer towing tips
²Practice turning, stopping and backing up before starting on a trip to
get the feel of the vehicle trailer combination. When turning, make
wider turns so the trailer wheels will clear curbs and other obstacles.
²Allow more distance for stopping with a trailer attached.
²If you are driving down a long or steep hill, shift to a lower gear. Do
not apply the brakes continuously, as they may overheat and become
less effective.
²The trailer tongue weight should be 10% of the loaded trailer weight.
²After you have traveled 80 km (50 miles), thoroughly check your
hitch, electrical connections and trailer wheel lug nuts.
Driving
152

Power distribution box
The power distribution box is located in the engine compartment. The
power distribution box contains high-current fuses that protect your
vehicle's main electrical systems from overloads.
Always disconnect the battery before servicing high current
fuses.
Always replace the cover to the power distribution box before
reconnecting the battery or refilling fluid reservoirs
If the battery has been disconnected and reconnected, refer to the
Batterysection of theMaintenance and specificationschapter.
The high-current fuses are coded as follows:
Fuse/Relay
LocationFuse Amp
RatingPower Distribution Box
Description
1 Ð A/C Diode
2 Ð PCM Diode
1 30A* PCM
2 20A* ALT SENSE
3 30A* Right Rear Passenger Window
4 30A* Air Suspension
5 Ð Not Used
6 20A* Horns
7 15A* High Beam
MEGA
175A
PCM
PWR
RELAY
12 3 4
8
7
6 5
12
4 3
5
7
9
1110
12
14 136
8NOT USED
7BLOWER
MOTOR
RELAY6A/C
CLUTCH
RELAY4NOT
USED2
HORN
RELAY3HIGH
BEAM1STARTER
SOL
RELAY5
12
Roadside Emergencies
162

In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state's warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
²Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
²Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options, or visit the Ford ESP website at
www.ford-esp.com.
Customer Assistance
176

THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
²an independent, third-party arbitration program for warranty disputes
²available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance concerns as
on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light
trucks which are within the terms of any applicable written new vehicle
warranty are eligible for review, except those involving:
²a non-Ford product
²a non-Ford dealership
²sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
²items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
²vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Customer Assistance
177

Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²The file number assigned to your application.
²The toll-free phone number of the DSB's independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²Legible copies of all documents and maintenance or repair orders
relevant to the case.
²The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
²The date of repair(s) and mileage at the time of occurrence(s).
²The current mileage.
²The name of the dealer(s) who sold or serviced the vehicle.
²A brief description of your unresolved concern.
²A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
²The names (if known) of all the people you contacted at the
dealership(s).
²A description of the action you expect to resolve your concern.
Customer Assistance
178

SERVICE RECOMMENDATIONS
To help you service your vehicle:
²We highlight do-it-yourself items in the engine compartment for easy
location.
²We provide a scheduled maintenance guide which makes tracking
routine service easy.
If your vehicle requires professional service, your dealership can provide
the necessary parts and service. Check yourWarranty Guideto find out
which parts and services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraft parts are designed and built to
provide the best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
Be especially careful when inspecting or servicing your vehicle.
²Do not work on a hot engine.
²When the engine is running, keep loose clothing, jewelry or long hair
away from moving parts.
²Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
²Keep all lit cigarettes, open flames and other lit material away from
the battery and all fuel related parts.
If you disconnect the battery, the engine must ªrelearnº its idle
conditions before your vehicle will drive properly, as explained in the
Batterysection in this chapter.
Maintenance and Specifications
191