2002 GMC SONOMA ESP

6-53
Temperature -- A, B, C
The temperature grades are A (the highest), B, and C,
representing the tire's resistance to the generation of
heat and its ability to dissipate heat when tested under
controlled conditions on a specified indoor laboratory
test wheel. Sustained high temperature can cause the
material of the tire to degenerate and reduce tire life, and
excessive temperature can lead to sudden tire failure.
The grade C corresponds to a level of performance
which all passenger car tires must meet under the
Federal Motor Vehicle Safety Standard No. 109.
Grades B and A represent higher levels of performance
on the laboratory test wheel than the minimum required
by law.
Warning: The temperature grade for this tire is
established for a tire that is properly inflated and not
overloaded. Excessive speed, underinflation, or
excessive loading, either separately or in combination,
can cause heat buildup and possible tire failure.Wheel Alignment and Tire Balance
The wheels on your vehicle were aligned and balanced
carefully at the factory to give you the longest tire life
and best overall performance.
Scheduled wheel alignment and wheel balancing are not
needed. However, if you notice unusual tire wear or
your vehicle pulling one way or the other, the alignment
may need to be reset. If you notice your vehicle
vibrating when driving on a smooth road, your wheels
may need to be rebalanced.
Wheel Replacement
Replace any wheel that is bent, cracked, or badly rusted
or corroded. If wheel nuts keep coming loose, the wheel,
wheel bolts and wheel nuts should be replaced. If the
wheel leaks air, replace it (except some aluminum
wheels, which can sometimes be repaired). See your
dealer if any of these conditions exist.
Your dealer will know the kind of wheel you need.

8-2
Customer Satisfaction ProcedureYour satisfaction and goodwill are important to your
dealer and to GMC. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer's sales or service departments.
Sometimes, however, despite the best intentions of
all concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the
general manager.

8-6
Roadside Assistance
GMC's Roadside Assistance provides stranded owners
with over
-the-phone roadside repairs, location of the
nearest GMC dealer or the following special services:
Flat Tire Change: Installation of spare tire will be
covered at no charge (customer is responsible for repair
or replacement of tire).Fuel Delivery: Delivery of enough fuel for the customer
to get to the nearest service station (up to $5.00) will
be covered.
Jump Start: No
-start situations which require a battery
jump start will be covered at no charge.
Lock Out: Replacement keys or locksmith service will
be covered at no charge if you are unable to gain entry
into your vehicle. Delivery of the replacement key will
be covered at no charge within 10 miles (16 km).
Emergency Towing Service: Towing to the nearest
GMC dealer for warranty related disablements will
be covered.
Trip Routing: Custom
-made, computerized highlighted
maps using the most direct or scenic route are provided
free of charge. Maps include points of interest and a list
of GMC dealers along the route. Also included is a list
of hotels along the route that are discounted through
affiliation with ªQuest International.º Trip Routing
is available through Roadside Assistance by calling
1
-800-GMC-8782 (462-8782). Please be prepared
to provide your Vehicle Identification Number (VIN).
Allow five working days for fulfillment.

8-9
Public Transportation or Fuel Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement up to $30 per day (five days maximum)
may be available for the use of public transportation
such as taxi or bus. In addition, should you
arrange transportation through a friend or relative,
reimbursement for reasonable fuel expenses up to
$10 per day (five day maximum) may be available.
Claim amounts should reflect actual costs and be
supported by original receipts.
Courtesy Rental Vehicle
When your vehicle is unavailable due to overnight
warranty repairs, your dealer may arrange to provide
you with a courtesy rental vehicle or reimburse you for
a rental vehicle you obtained, at actual cost, up to a
maximum of $30.00 per day supported by receipts.
This requires that you sign and complete a rental
agreement and meet state, local and rental vehicle
provider requirements. Requirements vary and may
include minimum age requirements, insurance coverage,
credit card, etc.You are responsible for fuel usage charges and may also
be responsible for taxes, levies, usage fees, excessive
mileage or rental usage beyond the completion of
the repair.
Generally it is not possible to provide a like
-vehicle as
a courtesy rental.
Additional Program Information
Courtesy Transportation is available during the
Bumper
-to-Bumper warranty coverage period,
but it is not part of the New Vehicle Limited Warranty.
A separate booklet entitled ªWarranty and Owner
Assistance Informationº furnished with each new
vehicle provides detailed warranty coverage information.
Courtesy Transportation is available only at
participating dealers and all program options, such as
shuttle service, may not be available at every dealer.
Please contact your dealer for specific information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.