2002 FORD WINDSTAR mileage

Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²The file number assigned to your application.
²The toll-free phone number of the DSB's independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²Legible copies of all documents and maintenance or repair orders
relevant to the case.
²The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
²The date of repair(s) and mileage at the time of occurrence(s).
²The current mileage.
²The name of the dealer(s) who sold or serviced the vehicle.
²A brief description of your unresolved concern.
²A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
²The names (if known) of all the people you contacted at the
dealership(s).
²A description of the action you expect to resolve your concern.
Customer Assistance
229

ENGINE COOLANT
Checking engine coolant
The concentration and level of engine coolant should be checked at the
mileage intervals listed in the scheduled maintenance guide. The coolant
concentration should be maintained at 50/50 coolant and water, which
equates to a freeze point of -36É C (-34É F). Coolant concentration
testing is possible with a hydrometer or antifreeze tester (such as the
Rotunda Battery and Antifreeze Tester, 014±R1060). The level of coolant
should be maintained at the ªcold fullº of ªcold fill rangeº level in the
coolant reservoir. If the level falls below, add coolant per the instructions
in theAdding Engine Coolantsection.
Your vehicle was factory-filled with a 50/50 engine coolant and water
concentration. If the concentration of coolant falls below 40% or above
60%, the engine parts could become damaged or not work properly.A
50±50 mixture of coolant and water provides the following:
²Freeze protection down to -36É C (-34É F).
²Boiling protection up to 129É C (265É F).
²Protection against rust and other forms of corrosion.
²Enables calibrated gauges to work properly.
Maintenance and Specifications
252

idle speed control ...................249
lubrication
specifications ..................279±280
refill capacities ........................278
service points ..........................244
starting after a collision .........201
Engine block heater .................178
Engine oil ..................................246
change oil soon warning,
message center .......................246
checking and adding ..............246
dipstick ....................................246
filter, specifications ........248, 277
recommendations ...................248
refill capacities ........................278
specifications ..................279±280
Exhaust fumes ..........................178
F
Floor mats ...................................96
Fluid capacities .........................278
Fuel ............................................257
calculating fuel economy .......262
cap .....................................11, 259
capacity ...................................278
choosing the right fuel ...........260
comparisons with EPA fuel
economy estimates .................265
detergent in fuel .....................261
filling your vehicle
with fuel ..................257, 259, 262
filter, specifications ........262, 277
fuel pump shut-off switch .....201
gauge .........................................17
improving fuel economy ........262
low fuel warning light ..............14
octane rating ...........260, 280±281
quality ......................................261
running out of fuel .................261safety information relating
to automotive fuels ................257
Fuses ..................................203±204
G
Garage door opener ..............82, 96
Gas cap (see Fuel cap) ......11, 259
Gas mileage
(see Fuel economy) .................262
Gauges .........................................16
engine coolant temperature
gauge .........................................16
fuel gauge ..................................17
odometer ...................................17
speedometer .............................17
tachometer ................................18
trip odometer ............................18
GAWR (Gross Axle Weight
Rating) .......................................193
calculating ...............................194
definition .................................193
driving with a heavy load ......193
location ....................................193
GVWR (Gross Vehicle Weight
Rating) .......................................193
calculating .......................193±194
definition .................................193
driving with a heavy load ......193
location ....................................193
H
Hazard flashers .........................201
Head restraints .................129, 133
Headlamps ...................................67
aiming ..................................69±70
autolamp system .......................67
bulb specifications ....................73
Index
289