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Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²The file number assigned to your application.
²The toll-free phone number of the DSB's independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²Legible copies of all documents and maintenance or repair orders
relevant to the case.
²The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
²The date of repair(s) and mileage at the time of occurrence(s).
²The current mileage.
²The name of the dealer(s) who sold or serviced the vehicle.
²A brief description of your unresolved concern.
²A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
²The names (if known) of all the people you contacted at the
dealership(s).
²A description of the action you expect to resolve your concern.
Customer Assistance
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2. Put the gearshift in P (Park), turn off all accessories and start the
engine.
3. Run the engine until it reaches normal operating temperature.
4. Allow the engine to idle for at least one minute.
5. Turn the A/C on and allow the engine to idle for at least one minute.
6. Drive the vehicle to complete the relearning process.
²The vehicle may need to be driven to relearn the idle and fuel trim
strategy.
²If you do not allow the engine to relearn its idle trim, the idle
quality of your vehicle may be adversely affected until the idle
trim is eventually relearned.
When the battery is disconnected or a new battery installed, the
transmission must relearn its adaptive strategy. As a result of this, the
transmission may shift firmly. This operation is considered normal and
will not affect function or durability of the transmission. Over time the
adaptive learning process will fully update transmission operation to its
optimum shift feel.
If the battery has been disconnected or a new battery has been installed,
the clock and the preset radio stations must be reset once the battery is
reconnected.
²Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized
standards for disposal. Call your
local authorized recycling center
to find out more about recycling
automotive batteries.
ENGINE COOLANT
Checking engine coolant
The concentration and level of engine coolant should be checked at the
mileage intervals listed in the scheduled maintenance guide. The coolant
concentration should be maintained at 50/50 coolant and water, which
equates to a freeze point of -36É C (-34É F). Coolant concentration
LEAD
RETURN
RECYCLE
Maintenance and Specifications
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Engine block heater .................147
Engine oil ..................................236
checking and adding ..............236
dipstick ....................................236
filter, specifications ........240, 270
recommendations ...................240
refill capacities ........................271
specifications ..................274, 276
Exhaust fumes ..........................148
F
Fluid capacities .........................271
Foglamps .....................................73
Four-Wheel Drive
vehicles ................................14, 162
description ..............................162
driving off road .......................164
electronic shift ........................162
indicator light .........................162
lever operated shift ................160
preparing to drive your
vehicle .....................................152
Fuel ............................................249
calculating fuel economy .......254
cap .....................................12, 251
capacity ...................................271
choosing the right fuel ...........252
comparisons with EPA fuel
economy estimates .................257
detergent in fuel .....................253
filling your vehicle with
fuel ...........................249, 251, 254
filter, specifications ........253, 270
fuel pump shut-off switch .....188
gauge .........................................16
improving fuel economy ........254
octane rating ...........252, 276±277
quality ......................................252
running out of fuel .................253safety information relating to
automotive fuels .....................249
Fuses ..................................190±191
G
Gas cap (see Fuel cap) ......12, 251
Gas mileage
(see Fuel economy) .................254
Gauges .........................................15
battery voltage gauge ...............16
engine coolant temperature
gauge .........................................15
engine oil pressure gauge ........16
fuel gauge ..................................16
odometer ...................................17
speedometer .............................17
tachometer ................................17
trip odometer ............................17
GAWR (Gross Axle Weight
Rating) .......................................173
calculating ...............................175
definition .................................173
driving with a heavy load ......173
location ....................................173
GVWR (Gross Vehicle Weight
Rating) .......................................173
calculating .......................173, 175
definition .................................173
driving with a heavy load ......173
location ....................................173
H
Hazard flashers .........................188
Headlamps ...................................73
aiming ........................................74
bulb specifications ....................76
daytime running lights .............73
Index
285