2002 FORD F350 ECU

Do not drive your vehicle until you verify that the brakelamps
are working.
Always set the parking brake fully and make sure the gearshift is
latched in P (Park). Turn the ignition to the LOCK position and
remove the key whenever you leave your vehicle.
If the parking brake is fully released, but the brake warning lamp
remains illuminated, the brakes may not be working properly.
See your dealer or a qualified service technician.
Understanding the gearshift positions of the 4–speed automatic
transmission
P (Park)
This position locks the transmission and prevents the rear wheels from
turning.
To put your vehicle in gear:
•Start the engine
•Depress the brake pedal
•Move the gearshift lever into the desired gear
To put your vehicle in P (Park):
•Come to a complete stop
•Move the gearshift lever and securely latch it in P (Park)
Always set the parking brake fully and make sure the gearshift is
latched in P (Park). Turn the ignition to the LOCK position and
remove the key whenever you leave your vehicle.
R (Reverse)
With the gearshift lever in R (Reverse), the vehicle will move backward.
Always come to a complete stop before shifting into and out of R
(Reverse).
Driving
110
ProCarManuals.com

Fuse/Relay
LocationFuse Amp
RatingPassenger Compartment Fuse Panel
Description
12 20A* Cigar lighter / OBD II
13 5A* Power mirrors/switches
14 15A* Daytime running lamps (DRL)
15 — Not used
16 — Not used
17 15A* Exterior lamps
18 20A* Turn lamps/Brake on-off switch (high)
19 10A* Body security module/4x4 module
20 — Not used
21 — Not used
22 20A* Engine control
23 20A* Engine control (gasoline engine only)
24 15A* Not used (spare)
25 10A* 4-Wheel Anti-lock Brake System (4WABS)
module
26 10A* Air bags
27 15A* Ignition switch Run feed
28 10A* EATC module/Front blower relay coil
29 10A* Customer access
30 15A* Highbeam headlamps
31 15A* Clutch interlock switch (manual
transmissions only), Transmission range
sensor (automatic transmissions only)
then to starter relay coil (all
transmissions)
32 5A* Radio (start)
33 15A* Front wiper
34 10A* Brake on-off switch
35 10A* Instrument cluster
36 10A* PCM Keep-Alive
37 15A* Horn
38 20A* Trailer tow park lamps and backup lamps
Roadside Emergencies
163
ProCarManuals.com

Fuse/Relay
LocationFuse Amp
RatingPassenger Compartment Fuse Panel
Description
39 — Not used
40 20A* Fuel pump
41 10A* Instrument cluster
42 15A* Delayed accessory
43 10A* Fog lamps
44 — Not used
45 10A* Ignition switch Run/Start feed
46 10A* Left-hand lowbeam
47 10A* Right-hand lowbeam
48 — Not used
101 30A** Trailer tow electric brake
102 30A** Door locks/Body security module
103 50A** Ignition switch
104 — Not used
105 30A** Injector driver module (Diesel engine
only)
106 30A** Front wiper main
107 40A** Front blower motor
108 — Not used
109 30A** Heated seats
110 50A** Ignition switch
111 30A** 4WD/Shift on the fly
112 30A** Left-hand power seats
113 30A** Starter motor
114 30A** Right-hand power seats
115 20A** Trailer tow battery charge
116 30A** Ignition switch
601 30A CB*** Door window motors
602 60A** 4WABS module
210 — Not used
211 — Not used
Roadside Emergencies
164
ProCarManuals.com

The following steps apply to all vehicles:
19.
Remove the jack and fully tighten
the lug nuts in the order shown.
20.Stow the flat tire. Refer to
Stowing the spare tireif the vehicle
is equipped with a spare tire carrier.
21. Stow the jack, jack handle and
lug wrench. Make sure the jack is
securely fastened so it does not
rattle when driving.
22. Unblock the wheels.
On vehicles equipped with single rear wheels, retighten the lug nuts to
the specified torque at 800 km (500 miles) after any wheel disturbance
(tire rotation, changing a flat tire, wheel removal, etc.).
On vehicles equipped with dual rear wheels, retighten the wheel lug nuts
to the specified torque at 160 km (100 miles), and again at 800 km (500
miles) of new vehicle operation and after any wheel disturbance (tire
rotation, changing a flat tire, wheel removal, etc.).
Bolt size Wheel lug nut torque*
Nm Lb-ft
M14 x 1.5 200-225 150-165
* Torque specifications are for nut and bolt threads free of dirt and
rust. Use only Ford recommended replacement fasteners.
On all two-piece flat wheel nuts,
apply one drop of motor oil between
the flat washer and the nut. Do not
apply motor oil to the wheel nut
threads or the wheel stud threads.
When a wheel is installed, always remove any corrosion, dirt or
foreign materials present on the mounting surfaces of the wheel or
the surface of the front disc brake hub and rotor that contacts the wheel.
Installing wheels without correct metal-to-metal contact at the wheel
mounting surfaces can cause the wheel nuts to loosen and the wheel to
come off while the vehicle is in motion, resulting in loss of control.
1
3 4
27 6
5 8
2003 F250/350/450/550(f23)
New Owners Guide own2002(own2002)
USA English(fus)
Roadside Emergencies
173
ProCarManuals.com

GETTING THE SERVICES YOU NEED
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. It is preferred that you return to the authorized
dealer where your vehicle was purchased when warranty repairs are
needed. However, you may also take your vehicle to another Ford Motor
Company or Ford of Canada dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership cannot assist you, then
contact the Customer Relationship Center.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
Customer Assistance
181
ProCarManuals.com

In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
•Your telephone number (home and business)
•The name of the dealer and the city where the dealership is located
•The year and make of your vehicle
•The date of vehicle purchase
•The current odometer reading
•The vehicle identification number (VIN)
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
Customer Assistance
182
ProCarManuals.com

before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
Customer Assistance
186
ProCarManuals.com

California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 29,000 km (18,000 miles), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has
a defect which could cause a crash
or could cause injury or death, you
should immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free at
1–800–424–9393 (or 366–0123 in the Washington D.C. area) or write to:
NHTSA
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from
the Hotline.
Customer Assistance
189
ProCarManuals.com