2002 FORD EXPEDITION mileage

Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²The file number assigned to your application.
²The toll-free phone number of the DSB's independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²Legible copies of all documents and maintenance or repair orders
relevant to the case.
²The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
²The date of repair(s) and mileage at the time of occurrence(s).
²The current mileage.
²The name of the dealer(s) who sold or serviced the vehicle.
²A brief description of your unresolved concern.
²A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
²The names (if known) of all the people you contacted at the
dealership(s).
²A description of the action you expect to resolve your concern.
Customer assistance
212

ENGINE COOLANT
Checking engine coolant
The concentration and level of engine coolant should be checked at the
mileage intervals listed in the scheduled maintenance guide. The coolant
concentration should be maintained at 50/50 coolant and water, which
equates to a freeze point of -36É C (-34É F). Coolant concentration
testing is possible with a hydrometer or antifreeze tester (such as the
Rotunda Battery and Antifreeze Tester, 014±R1060). The level of coolant
should be maintained at the ªcold fullº of ªcold fill rangeº level in the
coolant reservoir. If the level falls below, add coolant per the instructions
in theAdding Engine Coolantsection.
Your vehicle was factory-filled with a 50/50 engine coolant and water
concentration. If the concentration of coolant falls below 40% or above
60%, the engine parts could become damaged or not work properly.A
50±50 mixture of coolant and water provides the following:
²Freeze protection down to -36É C (-34É F).
²Boiling protection up to 129É C (265É F).
²Protection against rust and other forms of corrosion.
²Enables calibrated gauges to work properly.
When the engine is cold, check the
level of the engine coolant in the
reservoir.
²The engine coolant should be at the ªcold fill levelº or within the ªcold
fill rangeº as listed on the engine coolant reservoir (depending upon
application).
COLD FILL
RANGE
Maintenance and specifications
234

E
Emergencies, roadside
jump-starting ..........................202
Emission control system ..........248
Engine ................................265±266
check engine/
service engine soon light .........10
cleaning ...................................219
coolant .....................................234
fail-safe coolant ......................238
idle speed control ...................231
lubrication
specifications ..................263, 265
refill capacities ........................260
service points ..........................227
starting after a collision .........187
Engine block heater .................153
Engine oil ..................................228
change oil soon warning,
message center .......................228
checking and adding ..............228
dipstick ....................................228
filter, specifications ........230, 259
recommendations ...................230
refill capacities ........................260
specifications ..................263, 265
Exhaust fumes ..........................154
F
Fail safe cooling ........................238
Floor mats ...................................93
Fluid capacities .........................260
Foglamps .....................................59
Four-Wheel Drive
vehicles ................................14, 167
control trac .............................167description ..............................167
driving off road .......................169
electronic shift ........................168
indicator light ...........................14
preparing to
drive your vehicle ...................160
Fuel ............................................240
calculating fuel economy .......245
cap ...........................................242
capacity ...................................260
choosing the right fuel ...........243
comparisons with EPA fuel
economy estimates .................248
detergent in fuel .....................244
filling your vehicle
with fuel ..................240, 242, 245
filter, specifications ........244, 259
fuel pump shut-off switch .....187
gauge .........................................16
improving fuel economy ........245
low fuel warning light ..............12
octane rating ...........243, 265±266
quality ......................................243
running out of fuel .................244
safety information relating
to automotive fuels ................240
Fuses ..................................189±190
G
Garage door opener ..............72, 86
Gas cap (see Fuel cap) ............242
Gas mileage
(see Fuel economy) .................245
Gauges .........................................14
battery voltage gauge ...............16
engine coolant
temperature gauge ...................15
engine oil pressure gauge ........15
fuel gauge ..................................16
Index
275