2002 FORD EXCURSION mileage
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20815.psp Ford O/G 2002 Excursion English 4th Print 2C3J-19A321-HB 04/24/2003 09:14:57 104 B
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.Customer Assistance208
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.Customer Assistance208
Page 227 of 272
20815.psp Ford O/G 2002 Excursion English 4th Print 2C3J-19A321-HB 04/24/2003 09:14:57 114 A
If the battery has been disconnected or a new battery has been installed,
the clock must be reset once the battery is reconnected.
•Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized
standards for disposal. Call your
local authorized recycling center
to find out more about recycling
automotive batteries.
ENGINE COOLANTChecking engine coolant
The concentration and level of engine coolant should be checked at the
mileage intervals listed in the scheduled maintenance guide. The coolant
concentration should be maintained at 50/50 coolant and water, which
equates to a freeze point of -36° C (-34° F). Coolant concentration
testing is possible with a hydrometer or antifreeze tester (such as the
Rotunda Battery and Antifreeze Tester, 014–R1060). The level of coolant
should be maintained at the “cold full” of “cold fill range” level in the
coolant reservoir. If the level falls below, add coolant per the instructions
in theAdding engine coolantsection.
Your vehicle was factory-filled with a 50/50 engine coolant and water
concentration. If the concentration of coolant falls below 40% or above
60%, the engine parts could become damaged or not work properly.A
50–50 mixture of coolant and water provides the following:
•Freeze protection down to -36° C (-34° F).
•Boiling protection up to 129° C (265° F).
•Protection against rust and other forms of corrosion.
•Enables calibrated gauges to work properly.
LEAD
RETURN
RECYCLE
Maintenance and Specifications
227
If the battery has been disconnected or a new battery has been installed,
the clock must be reset once the battery is reconnected.
•Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized
standards for disposal. Call your
local authorized recycling center
to find out more about recycling
automotive batteries.
ENGINE COOLANTChecking engine coolant
The concentration and level of engine coolant should be checked at the
mileage intervals listed in the scheduled maintenance guide. The coolant
concentration should be maintained at 50/50 coolant and water, which
equates to a freeze point of -36° C (-34° F). Coolant concentration
testing is possible with a hydrometer or antifreeze tester (such as the
Rotunda Battery and Antifreeze Tester, 014–R1060). The level of coolant
should be maintained at the “cold full” of “cold fill range” level in the
coolant reservoir. If the level falls below, add coolant per the instructions
in theAdding engine coolantsection.
Your vehicle was factory-filled with a 50/50 engine coolant and water
concentration. If the concentration of coolant falls below 40% or above
60%, the engine parts could become damaged or not work properly.A
50–50 mixture of coolant and water provides the following:
•Freeze protection down to -36° C (-34° F).
•Boiling protection up to 129° C (265° F).
•Protection against rust and other forms of corrosion.
•Enables calibrated gauges to work properly.
LEAD
RETURN
RECYCLE
Maintenance and Specifications
227
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20815.psp Ford O/G 2002 Excursion English 4th Print 2C3J-19A321-HB 04/24/2003 09:14:57 134 B
fail-safe coolant ......................232
idle speed control ...................225
lubrication
specifications ..................257, 259
refill capacities ........................254
service points ..........................221
starting after a collision .........186
Engine block heater .................155
Engine oil ..................................222
checking and adding ..............222
dipstick ....................................222
filter, specifications ........224, 254
recommendations ...................224
refill capacities ........................254
specifications ..................257, 259
Exhaust fumes ..........................155
F
Fail safe cooling ........................232
Fluid capacities .........................254
Foglamps .....................................72
Four-Wheel Drive
vehicles ................................14, 166
description ..............................167
driving off road .......................169
electronic shift ................166–167
indicator light ...................14, 167
preparing to drive your
vehicle .....................................160
Fuel ............................................233
calculating fuel economy .......238
cap .....................................11, 235
capacity ...................................254
choosing the right fuel ...........236
comparisons with EPA fuel
economy estimates .................241
detergent in fuel .....................237
filling your vehicle with
fuel ...........................233, 235, 238filter, specifications ........237, 254
fuel pump shut-off switch .....186
gauge .........................................17
improving fuel economy ........238
low fuel warning light ..............13
octane rating ...........236, 259–260
quality ......................................236
running out of fuel .................237
safety information relating to
automotive fuels .....................233
Fuses ..................................187–188
G
Garage door opener ..............83, 97
Gas cap (see Fuel cap) ......11, 235
Gas mileage (see Fuel
economy) ...................................238
Gauges .........................................15
engine coolant temperature
gauge .........................................15
engine oil pressure gauge ........16
fuel gauge ..................................17
odometer ...................................18
speedometer .............................18
tachometer ................................18
trip odometer ............................18
GAWR (Gross Axle Weight
Rating) .......................................177
calculating ...............................179
definition .................................177
driving with a heavy load ......177
location ....................................177
GVWR (Gross Vehicle Weight
Rating) .......................................177
calculating .......................177, 179
definition .................................177
driving with a heavy load ......177
location ....................................177
H
Hazard flashers .........................186Index268
fail-safe coolant ......................232
idle speed control ...................225
lubrication
specifications ..................257, 259
refill capacities ........................254
service points ..........................221
starting after a collision .........186
Engine block heater .................155
Engine oil ..................................222
checking and adding ..............222
dipstick ....................................222
filter, specifications ........224, 254
recommendations ...................224
refill capacities ........................254
specifications ..................257, 259
Exhaust fumes ..........................155
F
Fail safe cooling ........................232
Fluid capacities .........................254
Foglamps .....................................72
Four-Wheel Drive
vehicles ................................14, 166
description ..............................167
driving off road .......................169
electronic shift ................166–167
indicator light ...................14, 167
preparing to drive your
vehicle .....................................160
Fuel ............................................233
calculating fuel economy .......238
cap .....................................11, 235
capacity ...................................254
choosing the right fuel ...........236
comparisons with EPA fuel
economy estimates .................241
detergent in fuel .....................237
filling your vehicle with
fuel ...........................233, 235, 238filter, specifications ........237, 254
fuel pump shut-off switch .....186
gauge .........................................17
improving fuel economy ........238
low fuel warning light ..............13
octane rating ...........236, 259–260
quality ......................................236
running out of fuel .................237
safety information relating to
automotive fuels .....................233
Fuses ..................................187–188
G
Garage door opener ..............83, 97
Gas cap (see Fuel cap) ......11, 235
Gas mileage (see Fuel
economy) ...................................238
Gauges .........................................15
engine coolant temperature
gauge .........................................15
engine oil pressure gauge ........16
fuel gauge ..................................17
odometer ...................................18
speedometer .............................18
tachometer ................................18
trip odometer ............................18
GAWR (Gross Axle Weight
Rating) .......................................177
calculating ...............................179
definition .................................177
driving with a heavy load ......177
location ....................................177
GVWR (Gross Vehicle Weight
Rating) .......................................177
calculating .......................177, 179
definition .................................177
driving with a heavy load ......177
location ....................................177
H
Hazard flashers .........................186Index268