2002 FORD EXCURSION phone

20815.psp Ford O/G 2002 Excursion English 4th Print 2C3J-19A321-HB 04/24/2003 09:14:57 3 B
SPECIAL NOTICES
Emission warranty
The New Vehicle Limited Warranty includes Bumper-to-Bumper
Coverage, Safety Restraint Coverage, Corrosion Coverage, and 7.3L
Power Stroke Diesel Engine Coverage. In addition, your vehicle is eligible
for Emissions Defect and Emissions Performance Warranties. For a
detailed description of what is covered and what is not covered, refer to
theWarranty Guidethat is provided to you along with your Owner’s
Guide.
Special instructions
For your added safety, your vehicle is fitted with sophisticated electronic
controls.
By operating other electronic equipment (e.g. mobile telephone
without exterior aerial) electromagnetic fields can occur which
can cause malfunctions of the vehicle electronics. Therefore you should
observe the instructions of the equipment manufacturers.Please read the sectionAir bagin theSeating and safety
restraintschapter. Failure to follow the specific warnings and
instructions could result in personal injury.Front seat mounted rear-facing child or baby seats should
NEVERbe used in front of a passenger side air bag.
Introduction6
SPECIAL NOTICES
Emission warranty
The New Vehicle Limited Warranty includes Bumper-to-Bumper
Coverage, Safety Restraint Coverage, Corrosion Coverage, and 7.3L
Power Stroke Diesel Engine Coverage. In addition, your vehicle is eligible
for Emissions Defect and Emissions Performance Warranties. For a
detailed description of what is covered and what is not covered, refer to
theWarranty Guidethat is provided to you along with your Owner’s
Guide.
Special instructions
For your added safety, your vehicle is fitted with sophisticated electronic
controls.
By operating other electronic equipment (e.g. mobile telephone
without exterior aerial) electromagnetic fields can occur which
can cause malfunctions of the vehicle electronics. Therefore you should
observe the instructions of the equipment manufacturers.Please read the sectionAir bagin theSeating and safety
restraintschapter. Failure to follow the specific warnings and
instructions could result in personal injury.Front seat mounted rear-facing child or baby seats should
NEVERbe used in front of a passenger side air bag.
Introduction6

20815.psp Ford O/G 2002 Excursion English 4th Print 2C3J-19A321-HB 04/24/2003 09:14:57 20 B
To turn on the rear seat controls, press the memory preset controls 3
and 5 at the same time. The
will appear in the radio display.
Pressing 3 and 5 at the same time again will turn the rear seat controls
off.
If there is a discrepancy between the rear seat and the front audio
controls, (i.e, both trying to listen to the same playing media), the front
audio system will receive the desired selection.
ADJUSTING THE VOLUME
Press the + control to increase
volume.
Press the — control to decrease
volume.
From the RSC controls, the speaker
volume can not be set higher than
the current volume radio setting. Once in headphone mode, the RSC
volume controls will only change volume in the headphones to a desired
level and will have no effect on the front speakers (muting the speakers
will not mute the headphones).
USING HEADPHONES/PERSONAL AUDIO SYSTEM
The Personal Audio System allows
the rear seat passengers to listen to
one media source (radio, tape, CD,
or CD changer if equipped) while
the front seat passengers listen to
another. However, front and rear seat passengers can not listen to two
different radio stations simultaneously.
Plug a 3.5 mm headphone (not included) into either one of the two
jacks. Press the
/
control to operate the headphones.
The rear speakers will cut out once the speaker on/off control is pressed.
A soft audible sound may be heard from the rear speakers. The front
REW FF SIDE 1-2 COMP SHUFFLE12 3456
VOLUME MEDIA
MEMSEEKVOLUME MEDIA
MEMSEEK
Entertainment Systems40
To turn on the rear seat controls, press the memory preset controls 3
and 5 at the same time. The
will appear in the radio display.
Pressing 3 and 5 at the same time again will turn the rear seat controls
off.
If there is a discrepancy between the rear seat and the front audio
controls, (i.e, both trying to listen to the same playing media), the front
audio system will receive the desired selection.
ADJUSTING THE VOLUME
Press the + control to increase
volume.
Press the — control to decrease
volume.
From the RSC controls, the speaker
volume can not be set higher than
the current volume radio setting. Once in headphone mode, the RSC
volume controls will only change volume in the headphones to a desired
level and will have no effect on the front speakers (muting the speakers
will not mute the headphones).
USING HEADPHONES/PERSONAL AUDIO SYSTEM
The Personal Audio System allows
the rear seat passengers to listen to
one media source (radio, tape, CD,
or CD changer if equipped) while
the front seat passengers listen to
another. However, front and rear seat passengers can not listen to two
different radio stations simultaneously.
Plug a 3.5 mm headphone (not included) into either one of the two
jacks. Press the
/
control to operate the headphones.
The rear speakers will cut out once the speaker on/off control is pressed.
A soft audible sound may be heard from the rear speakers. The front
REW FF SIDE 1-2 COMP SHUFFLE12 3456
VOLUME MEDIA
MEMSEEKVOLUME MEDIA
MEMSEEK
Entertainment Systems40

20815.psp Ford O/G 2002 Excursion English 4th Print 2C3J-19A321-HB 04/24/2003 09:14:57 21 A
speaker will remain playing for the front passengers. Press the
/
control again to deactivate the headphones (Personal Audio System).
MEDIA SELECT
Push the MEDIA control to toggle
between AM, FM1, FM2, tape, CD,
or CD changer (if equipped).
MEMORY PRESET CONTROL
Push the MEM control successively
to allow rear seat passengers to
scroll through the six memory
presets in AM, FM1, or FM2.
Push the MEM control in CD
changer mode (if equipped) to
advance to the next disc.
SEEK FUNCTION
•Press
to find the next
listenable station down the
frequency band.
•Pressto find the next
listenable station up the
frequency band.
In tape mode, use the SEEK function to access the next
or
previous
selection.
In CD or CD changer mode (if equipped), use the SEEK function to
access the next
or the previous
selection.
REAR SEAT ENTERTAINMENT DVD SYSTEM (IF EQUIPPED)
Your vehicle may be equipped with a Rear Seat Entertainment DVD
System which allows you to watch DVDs, play music CDs and to plug in
and play video game systems. Please review this material to become
familiar with the system features and safety information.VOLUME MEDIA
MEMSEEKVOLUME MEDIA
MEMSEEKVOLUME MEDIA
MEMSEEK
Entertainment Systems
41
speaker will remain playing for the front passengers. Press the
/
control again to deactivate the headphones (Personal Audio System).
MEDIA SELECT
Push the MEDIA control to toggle
between AM, FM1, FM2, tape, CD,
or CD changer (if equipped).
MEMORY PRESET CONTROL
Push the MEM control successively
to allow rear seat passengers to
scroll through the six memory
presets in AM, FM1, or FM2.
Push the MEM control in CD
changer mode (if equipped) to
advance to the next disc.
SEEK FUNCTION
•Press
to find the next
listenable station down the
frequency band.
•Pressto find the next
listenable station up the
frequency band.
In tape mode, use the SEEK function to access the next
or
previous
selection.
In CD or CD changer mode (if equipped), use the SEEK function to
access the next
or the previous
selection.
REAR SEAT ENTERTAINMENT DVD SYSTEM (IF EQUIPPED)
Your vehicle may be equipped with a Rear Seat Entertainment DVD
System which allows you to watch DVDs, play music CDs and to plug in
and play video game systems. Please review this material to become
familiar with the system features and safety information.VOLUME MEDIA
MEMSEEKVOLUME MEDIA
MEMSEEKVOLUME MEDIA
MEMSEEK
Entertainment Systems
41

20815.psp Ford O/G 2002 Excursion English 4th Print 2C3J-19A321-HB 04/24/2003 09:14:57 24 A
Rear seat controls
The DVD system controls allow the
rear seat passengers to operate the
radio, tape, CD, DVD or CD DJ (if
equipped).
Press the
/
control to activate
the rear controls.
will appear in the radio display.
Adjusting the volume from the rear seat controls
The volume control allows the rear
seat passengers to adjust the
volume level of the desired
selection.
Press the + control to increase the volume.
Press the - control to decrease the volume.
When in single play mode, the speaker volume cannot be set higher than
the current volume radio setting. When in headphone mode, the rear
seat controls can change the volume setting to any desired level.
Mode select
Press the control to toggle between
AM, FM1, FM2, TAPE, CD, CDDJ,
DVD and AUX modes (if equipped).
When selected, the media source
will illuminate in the radio display.
•AM
AM radio frequency band
•FM1, FM2
FM radio frequency bands
•TAPE
cassette tape (if equipped)
•CD
single cd player (if equipped)
•CDDJ
VOLUME MEDIA
MEMSEEKVOLUME MEDIA
MEMSEEKVOLUME MEDIA
MEMSEEK
Entertainment Systems
47
Rear seat controls
The DVD system controls allow the
rear seat passengers to operate the
radio, tape, CD, DVD or CD DJ (if
equipped).
Press the
/
control to activate
the rear controls.
will appear in the radio display.
Adjusting the volume from the rear seat controls
The volume control allows the rear
seat passengers to adjust the
volume level of the desired
selection.
Press the + control to increase the volume.
Press the - control to decrease the volume.
When in single play mode, the speaker volume cannot be set higher than
the current volume radio setting. When in headphone mode, the rear
seat controls can change the volume setting to any desired level.
Mode select
Press the control to toggle between
AM, FM1, FM2, TAPE, CD, CDDJ,
DVD and AUX modes (if equipped).
When selected, the media source
will illuminate in the radio display.
•AM
AM radio frequency band
•FM1, FM2
FM radio frequency bands
•TAPE
cassette tape (if equipped)
•CD
single cd player (if equipped)
•CDDJ
VOLUME MEDIA
MEMSEEKVOLUME MEDIA
MEMSEEKVOLUME MEDIA
MEMSEEK
Entertainment Systems
47

20815.psp Ford O/G 2002 Excursion English 4th Print 2C3J-19A321-HB 04/24/2003 09:14:57 25 A
Using headphones/Personal Audio Feature
Single play mode will allow all
passengers to listen to the same
media source through all speakers.
The Personal Audio Feature allows
the front seat passengers to listen to
one source (radio, TAPE, CD, CDDJ, DVD, or AUX) while the rear seat
passengers listen to another.
To activate from the rear seat controls, press the
/
control and
plug a 3.5mm headphone into the headphone jack. With the headphones
ON, the rear speakers will not operate. In this mode, the headphones are
enabled. The rear seat passengers have control over the desired volume
levels.
Press the MODE control to toggle to the desired media source.
Use the SEEK, VOLUME and MEM controls to make any desired
adjustments.
Press the
/
control again to engage the rear speakers and
deactivate the Personal Audio Feature. In this mode, you can adjust the
audio output to all system speakers — front and rear together. The rear
seat passengers can not raise the volume of the system above the level
on the front radio bezel.
Parental control
Your Entertainment System allows you to have control over the rear seat
controls. The DVD system is automatically activated when the ignition is
ON. This enables rear seat passengers to utilize the Rear Seat Controls
(RSC). Once the headphone mode is activated, the
symbol will
appear in the radio display.
Press the memory preset controls 3
and 5 simultaneously on the front
audio controls to disable the rear
seat controls. They will remain disabled until the front seat passengers
“enable” them again by simultaneously pressing the 3 and 5 preset
controls. The settings of the front seat controls will always override
those of the rear seat controls.
Press the memory preset controls 2
and 4 simultaneously to toggle
between single play and the
Personal Audio Feature.
VOLUME MEDIA
MEMSEEK1
2
3
4
5
6
Entertainment Systems
49
Using headphones/Personal Audio Feature
Single play mode will allow all
passengers to listen to the same
media source through all speakers.
The Personal Audio Feature allows
the front seat passengers to listen to
one source (radio, TAPE, CD, CDDJ, DVD, or AUX) while the rear seat
passengers listen to another.
To activate from the rear seat controls, press the
/
control and
plug a 3.5mm headphone into the headphone jack. With the headphones
ON, the rear speakers will not operate. In this mode, the headphones are
enabled. The rear seat passengers have control over the desired volume
levels.
Press the MODE control to toggle to the desired media source.
Use the SEEK, VOLUME and MEM controls to make any desired
adjustments.
Press the
/
control again to engage the rear speakers and
deactivate the Personal Audio Feature. In this mode, you can adjust the
audio output to all system speakers — front and rear together. The rear
seat passengers can not raise the volume of the system above the level
on the front radio bezel.
Parental control
Your Entertainment System allows you to have control over the rear seat
controls. The DVD system is automatically activated when the ignition is
ON. This enables rear seat passengers to utilize the Rear Seat Controls
(RSC). Once the headphone mode is activated, the
symbol will
appear in the radio display.
Press the memory preset controls 3
and 5 simultaneously on the front
audio controls to disable the rear
seat controls. They will remain disabled until the front seat passengers
“enable” them again by simultaneously pressing the 3 and 5 preset
controls. The settings of the front seat controls will always override
those of the rear seat controls.
Press the memory preset controls 2
and 4 simultaneously to toggle
between single play and the
Personal Audio Feature.
VOLUME MEDIA
MEMSEEK1
2
3
4
5
6
Entertainment Systems
49

20815.psp Ford O/G 2002 Excursion English 4th Print 2C3J-19A321-HB 04/24/2003 09:14:57 103 A
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
•Your telephone number (home and business).
•The name of the dealer and the city where the dealership is located.
•The year and make of your vehicle.
•The date of vehicle purchase.
•The current odometer reading.
•The vehicle identification number (VIN).
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state’s warranty laws. Ford is also
allowed a final repair attempt in some states.
Customer Assistance
205
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
•Your telephone number (home and business).
•The name of the dealer and the city where the dealership is located.
•The year and make of your vehicle.
•The date of vehicle purchase.
•The current odometer reading.
•The vehicle identification number (VIN).
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state’s warranty laws. Ford is also
allowed a final repair attempt in some states.
Customer Assistance
205

20815.psp Ford O/G 2002 Excursion English 4th Print 2C3J-19A321-HB 04/24/2003 09:14:57 104 B
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.Customer Assistance208
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.Customer Assistance208

20815.psp Ford O/G 2002 Excursion English 4th Print 2C3J-19A321-HB 04/24/2003 09:14:57 105 A
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA
ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
Customer Assistance
209
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA
ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
Customer Assistance
209