2002 FORD ESCAPE phone

SPECIAL NOTICES
Emission warranty
The New Vehicle Limited Warranty includes Bumper-to-Bumper
Coverage, Safety Restraint Coverage, Corrosion Coverage, and 7.3L
Power Stroke Diesel Engine Coverage. In addition, your vehicle is eligible
for Emissions Defect and Emissions Performance Warranties. For a
detailed description of what is covered and what is not covered, refer to
theWarranty Guidethat is provided to you along with your Owner's
Guide.
Special instructions
For your added safety, your vehicle is fitted with sophisticated electronic
controls.
By operating other electronic equipment (e.g. mobile telephone
without exterior aerial) electromagnetic fields can occur which
can cause malfunctions of the vehicle electronics. Therefore you should
observe the instructions of the equipment manufacturers.
Please read the sectionAir bagin theSeating and safety
restraintschapter. Failure to follow the specific warnings and
instructions could result in personal injury.
Front seat mounted rear facing child or baby seats should
NEVERbe used in front of a passenger side air bag unless the
air bag can be and is turned OFF.
Notice to owners of pickup trucks and utility type vehicles
Utility vehicles have a significantly higher rollover rate than
other types of vehicles.
Before you drive your vehicle, please read this Owner's Guide carefully.
Your vehicle is not a passenger car. As with other vehicles of this type,
failure to operate this vehicle correctly may result in loss of control or an
accident.
Introduction
6

In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
²Your telephone number (home and business).
²The name of the dealer and the city where the dealership is located.
²The year and make of your vehicle.
²The date of vehicle purchase.
²The current odometer reading.
²The vehicle identification number (VIN).
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
Customer Assistance
209

Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²The file number assigned to your application.
²The toll-free phone number of the DSB's independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²Legible copies of all documents and maintenance or repair orders
relevant to the case.
²The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
²The date of repair(s) and mileage at the time of occurrence(s).
²The current mileage.
²The name of the dealer(s) who sold or serviced the vehicle.
²A brief description of your unresolved concern.
²A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
²The names (if known) of all the people you contacted at the
dealership(s).
²A description of the action you expect to resolve your concern.
Customer Assistance
212

You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board's decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086±5120
1±800±428±3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
Customer Assistance
213

If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
ORDERING ADDITIONAL OWNER'S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or call:
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
(Items in this catalog may be purchased by credit card holders only.)
Obtaining a French owner's guide
French Owner's Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
Customer Assistance
215

FORD ACCESSORIES FOR YOUR VEHICLE
A wide selection of genuine Ford accessories are available for your
vehicle through your local authorized Ford, Lincoln Mercury or Ford of
Canada dealer. These quality accessories have been specifically
engineered to fulfill your automotive needs; they are custom designed to
complement the style and aerodynamic appearance of your vehicle. In
addition, each accessory is made from high quality materials and meets
or exceeds Ford's rigorous engineering and safety specifications. Ford
Motor Company will repair or replace any properly dealer-installed Ford
accessory found to be defective in factory-supplied materials or
workmanship during the warranty period, as well as any component
damaged by the defective accessory. The accessory will be warranted for
whichever provides you the greatest benefit:
²12 months or 20 000 km (12 000 miles) (whichever occurs first), or
²The remainder of your new vehicle limited warranty.
This means that genuine Ford accessories purchased along with your
new vehicle and installed by the dealer are covered for the full length of
your New Vehicle's Limited Warranty Ð 3 years or 60 000 km (36 000
miles) (whichever occurs first). Contact your dealer for details and a
copy of the warranty.
Not all accessories are available for all models.
Vehicle Security
Styled wheel protector locks
Vehicle security systems
Comfort and convenience
Cabin air filtration
Cargo organizers
Cargo shades
Cargo trays
Carpeted cargo mat
Cellular phone holder
Dash trim
Engine block heater
Accessories
271

Side window air deflectors
Step/sill plates
Universal floor mats
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
²When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
compliance certification label). Consult your dealer for specific weight
information.
²The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems - such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
²Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. When operated, such systems may
cause the engine to stumble or stall or cause the transmission to be
damaged or operate improperly. In addition, such systems may be
damaged or their performance may be affected by operating your
vehicle. If you intend on fitting a mobile radio such as a citizens band
radio (CB), please refer to your local dealer for Ford recommended
installation guidelines. Ask you dealer to reference the ªFord Mobile
Radio Installation Guidelines.º (Citizens band [CB] transceivers, garage
door openers and other transmitters with outputs of five watts or less
will not ordinarily affect your vehicle's operation.)
²Ford cannot assume responsibility for any adverse effects or damage
that may result from the use of such equipment.
Accessories
273