2002 FORD E SERIES ECU

Attaching safety seats with tether straps
Children should be placed in the rear in an appropriate child
safety seat that is properly secured to the vehicle.
When using forward-facing child safety seats in vehicles with
only two seating positions so the forward-facing child safety seat
cannot be placed in the rear of the vehicle, move the passenger seat as
far back from the instrument panel as possible.
Rear-facing child seats or infant carriers should never be placed
in the front seats.
Front passenger seating position
The tether can be attached directly to the rear of the front seat.
1. Position the child safety seat on
the front right-hand passenger seat.
2. Adjust the front right-hand
passenger seat full forward.
Seating and safety restraints
143

6. Refer to the instructions in this section underInstalling child safety
seats in combination lap and shoulder belt seating positionsto
secure the child safety seat.
7. Tighten the child safety seat
tether strap according to the
manufacturer's instructions.
Second row bucket seats (Chateau Quads)
The tether strap can be attached
directly to the tether bracket under
the back edge of the seat cushion.
1. Position the child safety seat on
the second row left hand or right
hand bucket seat.
2. Route the child safety tether
strap over the back of the left hand
or right hand second row bucket
seat.
Seating and safety restraints
145

3. Clip the tether strap hook to the
seat pedestal at the location shown.
4. Refer to the instructions in this section underInstalling child safety
seats in combination lap and shoulder belt seating positionsto
secure the child safety seat.
5. Tighten the child safety seat tether strap according to the
manufacturer's instructions.
Second, Third and Fourth row three passenger bench seats
The tether strap can be attached
directly to the tether bracket
provided under the back edge of the
seat cushion.
1. For second row 3±Passenger bench seat, place the child safety seat on
the left hand outboard position, the center position, or the right hand
outboard position as desired.
For third row or fourth row 3±Passenger bench seat, place the child
safety seat on the center position.
Seating and safety restraints
146

2. Route the child safety tether
strap over the back of 3±Passenger
bench seat.
3. Clip the tether strap hook to the
tether bracket mounted under rear
rail of seat cushion frame.
4. Refer to the instructions in this section underinstalling child safety
seats in combination lap and shoulder belt seating positionsto
secure the child safety seat.
5. Tighten the child safety seat tether strap according to the
manufacturer's instructions.
For additional important safety information on the proper use of seat
belts, child seats and infant seats, please read the entireSeating and
Safety Restraintschapter in this Owner's Guide.
Seating and safety restraints
147

Hold the brake pedal down while you move the gearshift lever
from P (Park) to another position. If you do not hold the brake
pedal down, your vehicle may move unexpectedly and injure someone.
P (Park)
Always come to a complete stop
before shifting into P (Park). Make
sure the gearshift lever is securely
latched in P (Park). This position
locks the transmission and prevents
the rear wheels from turning.
Always set the parking brake fully and make sure the gearshift
lever is latched in P (Park). Turn off the ignition whenever you
leave your vehicle.
R (Reverse)
With the gearshift lever in R
(Reverse), the vehicle will move
backward. Always come to a
complete stop before shifting into
and out of R (Reverse).
N (Neutral)
With the gearshift lever in N
(Neutral), the vehicle can be started
and is free to roll. Hold the brake
pedal down while in this gear.
(Overdrive)
The normal driving position for the
best fuel economy. Transmission
operates in gears one through four.
(Overdrive) can be deactivated
by pressing the transmission control
switch (TCS) on the end of the
gearshift lever.
OVERDRIVEOFF
Driving
158

3. Remove the jack handle from the
right side compartment and insert
the tip of the jack handle through
the access hole and into the tube.
4. Turn the jack handle
counterclockwise until the cable is
slack and the tire can be slid
rearward from under the vehicle.
5. Remove the retainer from the
spare tire.
To stow the cable retainer with the spare removed, turn the jack handle
clockwise until all slack is removed.
To stow the spare tire:
1. Lay the tire on the ground under the rear of the vehicle with the valve
stem facing up.
Stow aluminum wheels with valve stem facing down.
2. Install the retainer through the wheel center.
3. Raise the tire by turning the jack
handle clockwise. Continue until the
lift mechanism ªclicks.º
4. Check that the tire is tightly
seated under the vehicle by pushing
against the tire. Retighten as
necessary.
5. Replace the access cover,
anti-theft bracket and thumb screw.
Use finger pressure only to secure the thumb screw.
Make sure the spare tire and jacking equipment are stowed and
secured in the proper storage location.
Never run the engine with one wheel off the ground.
Roadside emergencies
185

GETTING THE SERVICES YOU NEED
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. It is preferred that you return to the Ford dealer
where your vehicle was purchased when warranty repairs are needed.
However, you may also take your vehicle to another Ford Motor
Company or Ford of Canada dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership can not assist you,
then contact the Customer Relationship Center.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you. In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Customer assistance
197

In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
²Your telephone number (home and business).
²The name of the dealer and the city where the dealership is located.
²The year and make of your vehicle.
²The date of vehicle purchase.
²The current odometer reading.
²The vehicle identification number (VIN).
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
Customer assistance
198