2002 FORD CROWN VICTORIA mileage

Board membership
The Board consists of:
²Three consumer representatives
²A Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²The file number assigned to your application.
²The toll-free phone number of the DSB's independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²Legible copies of all documents and maintenance or repair orders
relevant to the case.
²The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
²The date of repair(s) and mileage at the time of occurrence(s).
²The current mileage.
²The name of the dealer(s) who sold or serviced the vehicle.
²A brief description of your unresolved concern.
²A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
²The names (if known) of all the people you contacted at the
dealership(s).
²A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Customer Assistance
179

If the battery has been disconnected or a new battery has been installed,
the clock must be reset once the battery is reconnected.
²Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized
standards for disposal. Call your
local authorized recycling center
to find out more about recycling
automotive batteries.
ENGINE COOLANT
Checking engine coolant
The concentration and level of engine coolant should be checked at the
mileage intervals listed in the scheduled maintenance guide. The coolant
concentration should be maintained at 50/50 coolant and water, which
equates to a freeze point of -36É C (-34É F). Coolant concentration
testing is possible with a hydrometer or antifreeze tester (such as the
Rotunda Battery and Antifreeze Tester, 014±R1060). The level of coolant
should be maintained at the ªcold fullº of ªcold fill rangeº level in the
coolant reservoir. If the level falls below, add coolant per the instructions
in theAdding engine coolantsection.
Your vehicle was factory-filled with a 50/50 engine coolant and water
concentration. If the concentration of coolant falls below 40% or above
60%, the engine parts could become damaged or not work properly.A
50±50 mixture of coolant and water provides the following:
²Freeze protection down to -36É C (-34É F).
²Boiling protection up to 129É C (265É F).
²Protection against rust and other forms of corrosion.
²Enables calibrated gauges to work properly.
LEAD
RETURN
RECYCLE
Maintenance and Specifications
199

cleaning ...................................186
coolant .....................................199
fail-safe coolant ......................204
idle speed control ...................197
lubrication specifications ......226,
228
refill capacities ........................225
service points ..........................192
starting after a collision .........158
Engine block heater .................140
Engine oil ..................................193
change oil soon warning,
message center .......................193
checking and adding ..............193
dipstick ....................................193
filter, specifications ........196, 224
recommendations ...................196
refill capacities ........................225
specifications ..................226, 228
Exhaust fumes ..........................140
F
Fail safe cooling ........................204
Floor mats ...................................90
Fluid capacities .........................225
Fuel ............................................206
calculating fuel economy .......210
cap .....................................11, 207
capacity ...................................225
choosing the right fuel ...........208
comparisons with EPA fuel
economy estimates .................213
detergent in fuel .....................209
filling your vehicle with
fuel ...........................206±207, 210
filter, specifications ........210, 224
fuel filler door override ............89
fuel filler door release ..............88
fuel pump shut-off switch .....158gauge .........................................19
improving fuel economy ........210
low fuel warning light ..............14
octane rating ...................209, 228
quality ......................................209
running out of fuel .................210
safety information relating to
automotive fuels .....................206
Fuses ..................................159±160
G
Gas cap (see Fuel cap) ......11, 207
Gas mileage (see Fuel
economy) ...................................210
Gauges .........................................17
battery voltage gauge ...............19
engine coolant temperature
gauge .........................................17
engine oil pressure gauge ........18
fuel gauge ..................................19
odometer ...................................20
speedometer .............................20
trip odometer ............................21
GAWR (Gross Axle Weight
Rating) .......................................151
definition .................................151
driving with a heavy load ......151
location ....................................151
GVWR (Gross Vehicle Weight
Rating) .......................................151
calculating ...............................151
definition .................................151
driving with a heavy load ......151
location ....................................151
H
Hazard flashers .........................157
Head restraints .........................104
Index
235