2-64
Cellular Antenna
The cellular antenna on the outside of your vehicle is
critical to effective communications using the OnStar
system. Optimum cellular reception can be obtained
when the mast is straight up and down.
OnStar Services
The following services are available within OnStar service
plans. Your vehicle comes with a specific one
-year service
plan that allows use of some of all of the following services.
Automatic Notification of Air Bag Deployment :
If an air bag deploys, a priority emergency signal is
automatically sent to the center. An advisor will locate
your vehicle's position, try to contact you and assist
you in the situation. If the center is unable to contact
you, an emergency service provider will be contacted.
Stolen Vehicle Tracking: Call the center at
1
-888-4-ONSTAR (1-888-466-7827) to report
your vehicle stolen, the system can then attempt to
locate and track your vehicle and the advisor will
assist the proper authorities.
Roadside Assistance with Location: For vehicle
breakdowns, press the OnStar Services button.
An advisor will contact the appropriate help.Remote Diagnostics: If an instrument panel
light comes on, press the OnStar services button.
An advisor can perform a check of the engine
on
-board computer, and recommend what
action needs to be taken.
OnStar MED
-NET: Med-Net can store your
personal medical history and provide it to emergency
personnel if necessary. (Requires activation and
additional fee).
Accident Assist: An advisor can provide
step
-by-step guidance following an accident.
Remote Door Unlock: To contact the center,
call 1
-888-4-ONSTAR. You will be required to
provide your security information. An advisor will
send a command to your vehicle to unlock itself.
The advisor can delay unlocking your vehicle.
Remote Door Unlock is disabled 48 hours after the
vehicle is parked to maintain the battery charge.
Vehicle Locator Service: To contact the center,
call 1
-888-4-ONSTAR. You will be required to
provide your security information. An advisor will
send a command to your vehicle to sound the horn
and/or flash the lamps.
8-11
REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario K1A 0N5
REPORTING SAFETY DEFECTS TO
GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you'll notify us.
Please call us at 1
-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232
-5170
In Canada, please call us at 1
-800-263-3777 (English)
or 1
-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
