2002 CADILLAC ESCALADE EXT instrument panel

6-69
NAME Usage
IGN 0 PRND321 Display, Odometer,
VCM/PCM
CRUISE Cruise Control, Instrument Cluster
4WD Not Used
TURN Exterior Lamps, Turn Signals,
Hazard Lamps
RR WIPER Rear Window Wiper
WS WPR Windshield Wipers
SEO IGN Special Equipment Option,
Ignition
L BODY Retained Accessory Power Relay
ILLUM Interior Lamps
IGN 1 Ignition, Instrument Panel
SEO ACCY Special Equipment Option
Accessory
CRANK Starting System
AIR BAG Air BagNAME Usage
SEAT Power Seat Circuit Breaker
MIR/LOCK Power Mirrors, Power Door Locks
DR LOCK Power Door Locks
RAP #1 Retained Accessory Power Relay
LOCK Power Door Locks
INT PRK Interior Lamps
UNLOCK Power Door Locks
DRV UNLOCK Power Door Lock Relay
L DOOR Power Door Lock Relay
PWR WDO Power Window Circuit Breaker
RDO 1 Audio System
LOCK Power Door Lock Relay
UNLOCK Power Door Lock Relay
RAP #2 Rear Power Windows,
Sunroof, Radio

6-70
Center Instrument Panel Utility Block
The center instrument panel utility block is located
underneath the instrument panel, to the left of the
steering column.Relay Name Usage
SEO Special Equipment Option
TRAILER Trailer Brake Wiring
UPF Upfitter
SPARE 2 Not Used
SPARE 3 Not Used
HTD ST Heated Seats
PWR ST Power Seats
PARK LAMP Parking Lamps
INADV PWR Interior Lamps Feed
SPARE Not Used
SPARE Not Used
*FRT PRK
EXPTNot Used
PUDDLE LP Puddle Lamps
CTSY LP Courtesy Lamps
VANITY Headliner Wiring
BLANK Not Used
SL RIDE Not Used
CEL PHONE Not Used

8-2
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Cadillac. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer's sales or service departments.
Sometimes, however, despite the best intentions of
all concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction,
the following steps should be taken:STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the
general manager.
STEP TWO -- If after contacting a member of dealership
management, it appears your concern cannot be resolved
by the dealership without further help, contact the Cadillac
Customer Assistance Center, 24 hours a day, by calling
1-800-458-8006. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:

Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)

Dealership name and location

Vehicle delivery date and present mileage