2002 CADILLAC ESCALADE EXT mileage

Scheduled Maintenance
7-11
45,000 Miles (75 000 km)

Replace passenger compartment air filter. If you drive regularly under dusty
conditions, the filter may require replacement more often.

Check rear/front axle fluid level and add fluid as needed. Check constant
velocity joints and axle seals for leaking.

Rotate tires. See ªTire Inspection and Rotationº in the Index for proper
rotation pattern and additional information. (See footnote +.)
50,000 Miles (83 000 km)

Change automatic transmission fluid and if the vehicle is mainly driven under
one or more of these conditions:
± In heavy city traffic where the outside temperature regularly reaches
90
F (32
C) or higher.
± In hilly or mountainous terrain.
± When doing frequent trailer towing.
± Uses such as found in taxi, police or delivery service.
If you do not use your vehicle under any of these conditions, change the fluid
and filter at 100,000 miles (166 000 km).
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ACTUAL
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DATE

Scheduled Maintenance
7-12
52,500 Miles (87 500 km)

Check rear/front axle fluid level and add fluid as needed. Check constant
velocity joints and axle seals for leaking.

Rotate tires. See ªTire Inspection and Rotationº in the Index for proper
rotation pattern and additional information. (See footnote +.)
60,000 Miles (100 000 km)

Replace passenger compartment air filter. If you drive regularly under dusty
conditions, the filter may require replacement more often.

Check rear/front axle fluid level and add fluid as needed. Check constant
velocity joints and axle seals for leaking.

Rotate tires. See ªTire Inspection and Rotationº in the Index for proper
rotation pattern and additional information. (See footnote +.)

Inspect engine accessory drive belt.
An Emission Control Service.

Replace fuel filter.
An Emission Control Service. (See footnote
.)
Inspect Evaporative Control System. Check all fuel and vapor lines and hoses
for proper hook
-up, routing and condition. Check that the purge valve works
properly, if equipped. Replace as needed.
An Emission Control Service. (See footnote
.)
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DATE
ACTUAL
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DATE

Scheduled Maintenance
7-13
67,500 Miles (112 500 km)

Check rear/front axle fluid level and add fluid as needed. Check constant
velocity joints and axle seals for leaking.

Rotate tires. See ªTire Inspection and Rotationº in the Index for proper
rotation pattern and additional information. (See footnote +.)
75,000 Miles (125 000 km)

Replace passenger compartment air filter. If you drive regularly under dusty
conditions, the filter may require replacement more often.

Check rear/front axle fluid level and add fluid as needed. Check constant
velocity joints and axle seals for leaking.

Rotate tires. See ªTire Inspection and Rotationº in the Index for proper
rotation pattern and additional information. (See footnote +.)
82,500 Miles (137 500 km)

Check rear/front axle fluid level and add fluid as needed. Check constant
velocity joints and axle seals for leaking.

Rotate tires. See ªTire Inspection and Rotationº in the Index for proper
rotation pattern and additional information. (See footnote +.)
ACTUAL
SERVICED BY:MILEAGE
DATE
ACTUAL
SERVICED BY:MILEAGE
DATE
ACTUAL
SERVICED BY:MILEAGE
DATE

Scheduled Maintenance
7-14
90,000 Miles (150 000 km)

Replace passenger compartment air filter. If you drive regularly under dusty
conditions, the filter may require replacement more often.

Check rear/front axle fluid level and add fluid as needed. Check constant
velocity joints and axle seals for leaking.

Replace fuel filter.
An Emission Control Service. (See footnote
.)
Rotate tires. See ªTire Inspection and Rotationº in the Index for proper
rotation pattern and additional information. (See footnote +.)
97,500 Miles (162 500 km)
Check rear/front axle fluid level and add fluid as needed. Check constant
velocity joints and axle seals for leaking.
Rotate tires. See ªTire Inspection and Rotationº in the Index for proper
rotation pattern and additional information. (See footnote +.)
100,000 Miles (166 000 km)
Inspect spark plug wires.
An Emission Control Service.
Replace spark plugs.
An Emission Control Service.
ACTUAL
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DATE
ACTUAL
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DATE
ACTUAL
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DATE

Scheduled Maintenance
7-15

Change automatic transmission fluid and if the vehicle is mainly driven under
one or more of these conditions:
± In heavy city traffic where the outside temperature regularly reaches
90
F (32
C) or higher.
± In hilly or mountainous terrain.
± When doing frequent trailer towing.
± Uses such as found in taxi, police or delivery service.
If you haven't used your vehicle under severe service conditions listed
previously and, therefore, haven't changed your automatic transmission fluid,
change both the fluid and filter.
Inspect Positive Crankcase Ventilation (PCV) valve.
An Emission Control Service.
150,000 Miles (240 000 km)
Drain, flush and refill cooling system (or every 60 months since last service,
whichever occurs first). See ªEngine Coolantº in the Index for what to use.
Inspect hoses. Clean radiator, condenser, pressure cap and neck. Pressure test
the cooling system and pressure cap.
An Emission Control Service. ACTUAL
SERVICED BY:MILEAGE
DATE

8-2
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Cadillac. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer's sales or service departments.
Sometimes, however, despite the best intentions of
all concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction,
the following steps should be taken:STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the
general manager.
STEP TWO -- If after contacting a member of dealership
management, it appears your concern cannot be resolved
by the dealership without further help, contact the Cadillac
Customer Assistance Center, 24 hours a day, by calling
1-800-458-8006. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:

Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)

Dealership name and location

Vehicle delivery date and present mileage

8-3
When contacting Cadillac, please remember that your
concern will likely be resolved at a dealer's facility.
That is why we suggest you follow Step One first if
you have a concern.
STEP THREE -- Both General Motors and your
dealer are committed to making sure you are
completely satisfied with your new vehicle. However,
if you continue to remain unsatisfied after following
the procedure outlined in Steps One and Two, you
should file with the GM/BBB Auto Line Program to
enforce any additional rights you may have. Canadian
owners refer to your Warranty and Owner Assistance
Information booklet for information on the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to filing a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
-1804
Telephone: 1
-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle
age, mileage and other factors. General Motors reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech
-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Cadillac by dialing: 1
-800-833-CMCC (2622).
(TTY users in Canada can dial 1
-800-263-3830.)

8-7 Reaching Roadside Service
Dial the toll-free Roadside Service number:
1
-800-882-1112. An experienced Roadside
Service Advisor will assist you and request the
following information:

A description of the problem

Name, home address, home telephone number

Location of your Cadillac and number you are
calling from

The model year, Vehicle Identification
Number (VIN), mileage and date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties or are speech impaired. Cadillac has
installed special telecommunication devices called Text
Telephone (TTY) in the Roadside Service Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1
-888-889-2438 -- daily, 24 hours.