2002 BUICK RANDEZVOUS instrument panel

4-43 Turn Signals When Towing a Trailer
When you tow a trailer, your vehicle has to have
extra wiring.
The arrows on your instrument panel will flash
whenever you signal a turn or lane change. Properly
hooked up, the trailer lamps will also flash, telling other
drivers you're about to turn, change lanes or stop.
When towing a trailer, the arrows on your instrument
panel will flash for turns even if the bulbs on the trailer
are burned out. Thus, you may think drivers behind you
are seeing your signal when they are not. It's important
to check occasionally to be sure the trailer bulbs are
still working.
Driving On Grades
Reduce speed and shift to a lower gear before you start
down a long or steep downgrade. If you don't shift
down, you might have to use your brakes so much that
they would get hot and no longer work well.
If you are towing a trailer that weighs more than
1,000 lbs. (450 kg), drive in THIRD (3) instead of
AUTOMATIC OVERDRIVE (D) (or, as you need to,
a lower gear). This will minimize heat build
-up and
extend the life of your transaxle.
Parking on Hills
CAUTION:
You really should not park your vehicle, with a
trailer attached, on a hill. If something goes
wrong, your rig could start to move. People can
be injured, and both your vehicle and the trailer
can be damaged.
But if you ever have to park your rig on a hill, here's
how to do it:
1. Apply your regular brakes, but don't shift into
PARK (P) yet.
2. Have someone place chocks under the trailer wheels.
3. When the wheel chocks are in place, release the
regular brakes until the chocks absorb the load.
4. Reapply the regular brakes. Then apply your parking
brake, and then shift to PARK (P).
5. Release the regular brakes.

5-9
Towing Your Vehicle
Consult your dealer or a professional towing service if
you need to have your disabled vehicle towed. See
ªRoadside Assistanceº in the Index. If you want to
tow your vehicle behind another vehicle for recreational
purposes (such as behind a motorhome), see
ªRecreational Vehicle Towingº in the Index.
Engine Overheating
You will find an engine coolant temperature gage on
your vehicle's instrument panel. See ªEngine Coolant
Temperature Gageº in the Index. You also have an
engine coolant temperature warning message on your
instrument panel. See ªEngine Coolant Temperature
Warning Messageº in the Index.
Overheated Engine Protection
Operating Mode
This emergency operating mode allows your vehicle to
be driven to a safe place in an emergency situation.
If an overheated engine condition exists, an overheat
protection mode which alternates firing groups of
cylinders helps prevent engine damage. In this mode,
you will notice a significant loss in power and engine
performance. The temperature gage will indicate an
overheat condition exists. Driving extended miles (km)
and/or towing a trailer in the overheat protection mode
should be avoided.
NOTICE:
After driving in the overheated engine protection
operating mode, to avoid engine damage, allow
the engine to cool before attempting any repair.
The engine oil will be severely degraded. Repair
the cause of coolant loss, change the oil and reset
the oil life system. See ªEngine Oilº in the Index.

6-9 Hood Release
To open the hood, do the following:
1. Pull the hood release handle, located on the driver's
side under the instrument panel.
2. Go to the front of the vehicle and slide the secondary
hood release handle from left to right.
3. Lift the hood.

6-55
3. If an odor lingers after cleaning vomit or urine,
treat the area with a water/baking soda solution:
1 teaspoon (5 ml) of baking soda to 1 cup (250 ml)
of lukewarm water.
4. Let dry.
Stains caused by candy, ice cream, mayonnaise, chili
sauce and unknown stains can be removed as follows:
1. Carefully scrape off excess stain.
2. First, clean with cool water and allow to
dry completely.
3. If a stain remains, follow the cleaner instructions
described earlier.
Cleaning Vinyl
Use warm water and a clean cloth.

Rub with a clean, damp cloth to remove dirt.
You may have to do it more than once.

Things like tar, asphalt and shoe polish will stain
if you don't get them off quickly. Use a clean cloth
and a vinyl/leather cleaner. See your dealer for
this product.
Cleaning Leather
Use a soft cloth with lukewarm water and a mild soap or
saddle soap and wipe dry with a soft cloth. Then, let the
leather dry naturally. Do not use heat to dry.

For stubborn stains, use a leather cleaner. See your
dealer for this product.

Never use oils, varnishes, solvent
-based or abrasive
cleaners, furniture polish or shoe polish on leather.

Soiled or stained leather should be cleaned
immediately. If dirt is allowed to work into the
finish, it can harm the leather.
Cleaning the Top of the Instrument Panel
Use only mild soap and water to clean the top surfaces
of the instrument panel. Sprays containing silicones or
waxes may cause annoying reflections in the windshield
and even make it difficult to see through the windshield
under certain conditions.

6-62
Vehicle Identification Number (VIN)
This is the legal identifier for your vehicle. It appears on
a plate in the front corner of the instrument panel, on the
driver's side. You can see it if you look through the
windshield from outside your vehicle. The VIN also
appears on the Vehicle Certification and Service Parts
labels and the certificates of title and registration.
Engine Identification
The 8th character in your VIN is the engine code. This
code will help you identify your engine, specifications
and replacement parts.
Service Parts Identification Label
You'll find this label on the inside of the access panel,
located on the driver's side of the rear of the vehicle.
It's very helpful if you ever need to order parts. On this
label is:

your VIN,

the model designation,

paint information and

a list of all production options and
special equipment.
Be sure that this label is not removed from the vehicle.

6-66
Fuses Usage
16 Heated Mirrors
17 Power Mirrors
18 Ignition 1 Module
19 Turn Signal Switch and
NSBU Switch
21 Rear Defogger
22 Air Bag Module
24 Canister Vent Solenoid and
TCC Switch
25 HVAC Blower Motor
26 HVAC Mode and Temperature
Motors and Head
-Up Display
28 Not Used
29 Windshield Wipers and Washer
30 Instrument Panel Cluster,
BCM, PASS
-Key
III
31 Park Lock Ignition Key Solenoid
32 Rear Window Wiper/Washer
34 Power SunroofFuses Usage
35 Power Windows
36 Map Lamps, Courtesy Lamps and
Instrument Panel Lights
37 Radio
38 UQ3 Radio Amplifier
39 Head
-Up Display
40 Hazard Flashers
41 Instrument Panel Cluster, HVAC
Control, Security LED and
Remote Keyless Entry Module
42 PASS
-Key
III
44 Body Control Module (BCM)
Relays Usage
20 Rear Defogger Relay
23 IGN3 Relay
27 Accessory Relay
33 Retained Accessory Power Relay
Diode
43 Accessory Diode

8-3
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help, contact
the Buick Customer Assistance Center by calling
1-800-521-7300. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:

Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)

Dealership name and location

Vehicle delivery date and present mileage
When contacting Buick, please remember that your
concern will likely be resolved at a dealer's facility.
That is why we suggest you follow Step One first if
you have a concern.STEP THREE -- Both General Motors and your
dealer are committed to making sure you are
completely satisfied with your new vehicle. However,
if you continue to remain unsatisfied after following
the procedure outlined in Steps One and Two, you
should file with the GM/BBB Auto Line Program to
enforce any additional rights you may have. Canadian
owners refer to your Warranty and Owner Assistance
Information booklet for information on the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to filing a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it
and proceed with any other venue for relief available
to you.