8-8 Plan Ahead When Possible
When your vehicle requires warranty service, you should
contact your dealer and request an appointment. By
scheduling a service appointment and advising your service
consultant of your transportation needs, your dealer can help
minimize your inconvenience. If your vehicle cannot be
scheduled into the service department immediately, keep
driving it until it can be scheduled for service, unless, of
course, the problem is safety
-related. If it is, please call your
dealership, let them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in the
work day as possible to allow for same day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, Oldsmobile
helps minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle service to
get you to your destination with minimal interruption of
your daily schedule. This includes a one way shuttle ride to a
destination up to 10 miles from the dealership.Public Transportation or Fuel Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement up to $30 per day (five days maximum)
may be available for the use of public transportation
such as taxi or bus. In addition, should you arrange
transportation through a friend or relative,
reimbursement for reasonable fuel expenses up to
$10 per day (five day maximum) may be available.
Claim amounts should reflect actual costs and be
supported by original receipts.
Courtesy Rental Vehicle
When your vehicle is unavailable due to overnight
warranty repairs, your dealer may arrange to provide you
with a courtesy rental vehicle or reimburse you for a rental
vehicle you obtained, at actual cost, up to a maximum of
$30.00 per day supported by receipts. This requires that
you sign and complete a rental agreement and meet state,
local and rental vehicle provider requirements.
Requirements vary and may include minimum age
requirements, insurance coverage, credit card, etc. You are
responsible for fuel usage charges and may also be
responsible for taxes, levies, usage fees, excessive mileage
or rental usage beyond the completion of the repair.
Generally it is not possible to provide a like
-vehicle as a
courtesy rental.
