2001 Mercury Villager phone

To turn on the rear seat controls, press the memory preset controls 3
and 5 at the same time. The
will appear in the radio display.
Pressing 3 and 5 at the same time again will turn the rear seat controls
off.
Adjusting the volume
Press the + control to increase
volume.
Press the Ð control to decrease
volume.
From the RSC, the loud speaker
volume can not be set higher than
the current volume radio setting. Once in headphone mode, the RSC
volume controls will only change volume in the headphones to a desired
level (muting the speakers will not mute the headphones).
Turning the speakers on and off
Press the control to turn all
speakers on or off.
Using headphones
Plug a 3.6 mm headphone (not
included) into either one of the two
jacks. Press the/control
to operate the headphones.
The speakers will cut out once the
speaker on/off control is pressed. Press the
/control again to
deactivate headphones.
SHUFFLE COMP CD CD
3 2 1456
VOLUME MEDIA
MEMSEEK
VOLUME MEDIA
MEMSEEK
VOLUME MEDIA
MEMSEEK
Controls and features
51

Rear seat controls (if equipped)
The Rear Seat Controls (RSC) allow
the rear seat passengers to operate
the radio, tape, or CD changer (if
equipped).
To turn on the rear seat controls, press the memory preset controls 3
and 5 at the same time. The
will appear in the radio display.
Pressing 3 and 5 at the same time again will turn the rear seat controls
off.
Adjusting the volume
Press the + control to increase
volume.
Press the Ð control to decrease
volume.
From the RSC, the speaker volume
can not be set higher than the
current volume radio setting. Once in headphone mode, the RSC volume
controls will only change volume in the headphones to a desired level
(muting the speakers will not mute the headphones).
Using headphones/Personal Audio System
The Personal Audio System allows the rear seat passengers to listen to
one media source (radio, tape, CD, or CD changer if equipped) while the
front seat passengers listen to another. However, front and rear seat
passengers can not listen to two different radio stations simultaneously.
VOLUME MEDIA
MEMSEEK
REW
1
FF
2
SIDE 1.
2
34
COMP
5
SHUFF
6
VOLUME MEDIA
MEMSEEK
Controls and features
62

Plug a 3.6 mm headphone (not
included) into either one of the two
jacks. Press the/control
to operate the headphones. DUAL
PLAY will appear in the digital
display of the audio system, signaling that your Personal Audio System
has been activated.
The rear speakers will cut out once the speaker on/off control is pressed.
A soft audible sound may be heard from the rear speakers. The front
speaker will remain playing for the front passengers. Press the
/
control again to deactivate the headphones (Personal Audio System).
SINGLE PLAY will appear in the digital display of the audio system,
signaling that your Personal Audio System has been deactivated.
Media select
Push the MEDIA control to toggle
between AM, FM1, FM2, tape, or CD
changer (if equipped).
Memory preset control
Push the MEM control successively
to allow rear sear passengers to
scroll through the six memory
presets in AM, FM1, or FM2.
Push the MEM control in CD
changer mode (if equipped) to
advance to the next disc.
Seek function
²Pressto find the next
listenable station down the
frequency band.
²Press
to find the next
listenable station up the
frequency band.
In CD changer mode (if equipped), use the SEEK function to access the
next
or previousselection.
VOLUME MEDIA
MEMSEEK
VOLUME MEDIA
MEMSEEK
VOLUME MEDIA
MEMSEEK
VOLUME MEDIA
MEMSEEK
Controls and features
63

Adjusting the volume
Press the + control to increase
volume.
Press the Ð control to decrease
volume.
From the RSC controls, the speaker
volume can not be set higher than
the current volume radio setting. Once in headphone mode, the RSC
volume controls will only change volume in the headphones to a desired
level and will have no effect on the front speakers (muting the speakers
will not mute the headphones).
Using headphones/Personal Audio System
The Personal Audio System allows
the rear seat passengers to listen to
one media source (radio, tape, CD,
or CD changer if equipped) while
the front seat passengers listen to
another. However, front and rear seat passengers can not listen to two
different radio stations simultaneously.
Plug a 3.6 mm headphone (not included) into either one of the two
jacks. Press the/control to operate the headphones. DUAL
PLAY will appear in the digital display of the audio system, signaling that
your Personal Audio System has been activated.
The rear speakers will cut out once the speaker on/off control is pressed.
A soft audible sound may be heard from the rear speakers. The front
speaker will remain playing for the front passengers. Press the
/
control again to deactivate the headphones (Personal Audio System).
SINGLE PLAY will appear in the digital display of the audio system,
signaling that your Personal Audio System has been deactivated.
Media select
Push the MEDIA control to toggle
between AM, FM1, FM2, tape, CD,
or CD changer (if equipped).
VOLUME MEDIA
MEMSEEK
VOLUME MEDIA
MEMSEEK
VOLUME MEDIA
MEMSEEK
Controls and features
75

If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you. In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
²Your telephone number (home and business)
²The name of the dealer and the city where the dealership is located
²The year and make of your vehicle
²The date of vehicle purchase
²The current odometer reading
²The vehicle identification number (VIN)
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.) or the Canadian Motor
Vehicle Arbitration Plan (CAMVAP), available in all of Canada (except
Quebec).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state's warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
Customer assistance
239

Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
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241

²a brief summary of the action taken by the dealer(s) and Ford Motor
Company
²the names (if known) of all the people you contacted at the
dealership(s)
²a description of the action you expect to resolve your concern
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
#6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. Oral presentation may
be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board's decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086±5120
1±800±428±3718
Customer assistance
242

The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
FORD CAR CARE PRODUCTS FOR YOUR VEHICLE
Ford has many quality products available from your dealer to clean your
vehicle and protect its finishes. These quality products have been
specifically engineered to fulfill your automotive needs; they are custom
designed to complement the style and appearance of your vehicle. Each
product is made from high quality materials and that meet or exceed
Ford's rigid specifications. For best results, use the following or products
of equivalent quality:
Ford Custom Clearcoat Polish*
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant* (not available in Canada)
Motorcraft Vinyl Conditioner (Canada only)
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244