2001 Mercury Villager service

You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces, except
Quebec. For more information, without charge or obligation, call your
CAMVAP Provincial Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer relationship office.
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243

The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
FORD CAR CARE PRODUCTS FOR YOUR VEHICLE
Ford has many quality products available from your dealer to clean your
vehicle and protect its finishes. These quality products have been
specifically engineered to fulfill your automotive needs; they are custom
designed to complement the style and appearance of your vehicle. Each
product is made from high quality materials and that meet or exceed
Ford's rigid specifications. For best results, use the following or products
of equivalent quality:
Ford Custom Clearcoat Polish*
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant* (not available in Canada)
Motorcraft Vinyl Conditioner (Canada only)
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244

Protection and appearance equipment
Air bag anti-theft locks
Carpet floor mats
Cleaners, waxes and polishes
Door edge guards
Flat splash guards
Front end covers (full and mini)
Hood deflectors
Lubricants and oils
Molded splash guards
Molded vinyl floor mats
Park aid system
Rear air deflectors
Side window air deflectors
Touch-up paint
Underbody security lighting
Universal floor mats
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
²When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
compliance certification label). Consult your dealer for specific weight
information.
²The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems - such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
²Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. When operated, such systems may
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247

cause the engine to stumble or stall or cause the transmission to be
damaged or operate improperly. In addition, such systems may be
damaged or their performance may be affected by operating your
vehicle. (Citizens band [CB] transceivers, garage door openers and
other transmitters with outputs of five watts or less will not ordinarily
affect your vehicle's operation.)
²Ford cannot assume responsibility for any adverse effects or damage
that may result from the use of such equipment.
ORDERING ADDITIONAL OWNER'S LITERATURE
To order the publications in this portfolio:
Make checks payable to:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST,
for credit card holders only
Obtaining a French owner's guide
French Owner's Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
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248

built-in child seat ...................231
engine compartment ..............228
exterior ....................................227
exterior lamps .........................228
instrument cluster lens ..........230
instrument panel ....................230
interior .............................230±231
mirrors .....................................228
plastic parts ............................228
safety belts ..............................231
washing ....................................226
waxing .....................................227
wheels ......................................227
windows ..................................230
wiper blades ............................229
woodtone trim ........................230
Climate control (see Air
conditioning or Heating) ............24
Clock ................................49, 61, 71
Console ......................................100
overhead ....................................98
Controls
power seat ...............................111
steering column ........................86
Coolant
checking and adding ..............193
refill capacities ................196, 232
specifications ..................233±234
Cruise control
(see Speed control) ....................82
Customer Assistance ................166
Ford accessories
for your vehicle ......................244
Ford Extended
Service Plan ............................237
Getting assistance outside
the U.S. and Canada ..............243
Getting roadside assistance ...166Getting the
service you need ....................237
Ordering additional
owner's literature ...................248
The Dispute
Settlement Board ...................240
Utilizing the Mediation/
Arbitration Program ...............243
D
Defrost
rear window ..............................42
Dipstick
automatic
transmission fluid ...................198
engine oil .................................189
Doors
door ajar warning .....................10
lubricant specifications ..........233
Driving under special
conditions
through water .........................159
E
Emergencies, roadside
jump-starting ..........................179
Emission control system ..........219
Engine ........................................234
check engine/service engine
soon light ..................................11
cleaning ...................................228
coolant .....................................193
idle speed control ...................201
lubrication
specifications ..................233±234
refill capacities ........................232
service points ..........................188
starting after a collision .........167
Index
251

Heating ........................................24
heating and air
conditioning system .................24
HomeLink universal
transceiver (see
Garage door opener) ............94±97
Hood ..........................................187
I
Ignition .................................82, 234
Infant seats
(see Safety seats) .....................137
Inspection/maintenance
(I/M) testing ..............................220
Instrument panel
cleaning ...................................230
cluster ..................................8, 230
lighting up panel
and interior ...............................22
location of components ..............8
J
Jack ............................................175
positioning ...............................175
storage .....................................175
Jump-starting your vehicle ......179
K
Keys
key in ignition chime ...............13
positions of the ignition ...........82
L
Lamps
autolamp system .......................23bulb replacement
specifications chart ................225
cargo lamps ...............................22
fog lamps ...................................23
headlamps .................................22
headlamps, flash to pass ..........22
instrument panel, dimming .....22
interior lamps ...........................98
replacing bulbs ...............221±225
Lane change indicator
(see Turn signal) ........................87
Liftgate ......................................106
Lights, warning and indicator ......8
air bag ..........................................8
anti-lock brakes (ABS) ....11, 153
brake ............................................9
charging system ..........................8
cruise indicator ...................10, 86
door ajar ....................................10
high beam .................................10
low fuel ......................................11
low washer fluid .......................13
oil pressure .................................9
overdrive off ..............................13
safety belt ...................................9
service engine soon ..................11
turn signal indicator .................10
Load limits .................................160
GAWR ......................................160
GVWR ......................................160
trailer towing ..........................160
Locks
childproof ..................................92
doors ..........................................92
Lubricant specifications ...233±234
Lumbar support, seats .............113
Index
253

Item Information
Required fuel Unleaded fuel only - 87 octane
Fuel tank capacity 75.7L (20.0 gallons)
Engine oil capacity
(includes filter change)4.0L (4.2 quarts). Use Motorcraft
SAE 5W-30 Super Premium Motor
Oil, Ford specification
WSS-M2C153-G.
Tire size and pressure Refer to the Certification Label on
inside of driver's door.
Hood release Pull handle under the left side of
the instrument panel.
Coolant capacity
110.6L (11.2 quarts)
Power steering fluid capacity Fill to line on reservoir. Use
Motorcraft MERCONtAT F.
Automatic transmission fluid
capacity
28.3L (8.8 quarts). Use Motorcraft
MERCONtAT F.
1Use Ford Premium Engine Coolant (green in color). DO NOT USE Ford
Extended Life Engine Coolant (orange in color). Refer toAdding engine
coolant, in the Maintenance and Care chapter.
2Ensure the correct automatic transmission fluid is used. Transmission
fluid requirements are indicated on the dipstick or on the dipstick
handle. MERCONtand MERCONtV are not interchangeable. DO NOT
mix MERCONtand MERCONtV. Refer to your scheduled maintenance
guide to determine the correct service interval.
Filling station information
256