²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the dealer(s) and Ford Motor
Company
²the names (if known) of all the people you contacted at the
dealership(s)
²a description of the action you expect to resolve your concern
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
#6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. Oral presentation may
be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board's decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
Customer assistance
222
idle speed control ...................175
lubrication
specifications ..................212±213
refill capacities ........................211
service points ..................155±156
starting after a collision .........136
Engine block heater .................116
Engine oil ..................................157
checking and adding ..............157
dipstick ....................................157
filter, specifications ........159, 210
recommendations ...................159
refill capacities ........................211
specifications ..................212±213
Exhaust fumes ..........................116
F
Floor mats ...................................59
Fluid capacities .........................211
Foglamps .....................................18
Fuel ............................................182
calculating fuel economy .......187
cap .......................................9, 184
capacity ...................................211
choosing the right fuel ...........185
comparisons with EPA fuel
economy estimates .................190
detergent in fuel .....................186
filling your vehicle
with fuel ..................182, 184, 187
filter, specifications ........186, 210
fuel pump shut-off switch .....136
gauge .........................................16
improving fuel economy ........187
low fuel warning light ..............11
octane rating ...................185, 213
quality ......................................185
running out of fuel .................186safety information relating to
automotive fuels .....................182
Fuses ..................................138±139
G
Gas cap (see Fuel cap) ........9, 184
Gas mileage
(see Fuel economy) .................187
Gauges .........................................14
engine coolant
temperature gauge ...................15
fuel gauge ..................................16
odometer ...................................15
speedometer .............................14
tachometer ................................14
trip odometer ............................15
GAWR
(Gross Axle Weight Rating) .....128
definition .................................128
driving with a heavy load ......128
location ....................................128
GVWR (Gross
Vehicle Weight Rating) .............128
calculating ...............................128
definition .................................128
driving with a heavy load ......128
location ....................................128
H
Hazard flashers .........................136
Head restraints ...........................77
Headlamps ...................................17
aiming ..............................202±203
autolamp system .......................18
bulb specifications ..................201
daytime running lights .............17
flash to pass ..............................17
Index
233
