Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
Customer assistance
259
Driveline universal joint and
slip yoke ....................................216
Driving under special
conditions ..........................163, 166
mud ..........................162±163, 165
sand .................................163, 165
snow and ice ...162, 164±165, 167
through water .........163, 165, 170
E
Emergencies, roadside
jump-starting ..........................190
Emission control system ..........232
Engine ................................251±252
check engine/service engine
soon light ....................................8
cleaning ...................................241
coolant .....................................207
idle speed control ...................217
lubrication
specifications ..................249, 251
refill capacities ........................247
service points ..................200±201
starting after a collision .........178
Engine block heater .................146
Engine oil ..................................201
checking and adding ..............201
dipstick ....................................201
filter, specifications ........204, 246
recommendations ...................204
refill capacities ........................247
specifications ..................249, 251
Exhaust fumes ..........................146
F
Floor mats .................................100
Fluid capacities .........................247Foglamps .....................................21
Four-Wheel Drive
vehicles ................................12, 159
control trac .......................33, 159
description ......................160±161
driving off road ...............162, 165
electronic shift ..........................33
preparing to drive your
vehicle .....................................152
Fuel ............................................224
calculating fuel
economy ............................18, 229
cap .......................................9, 228
capacity ...................................247
choosing the right fuel ...........226
comparisons with EPA fuel
economy estimates .................232
detergent in fuel .....................227
filling your vehicle
with fuel ..................224, 228±229
filter, specifications ........229, 246
fuel pump shut-off switch .....178
gauge .........................................16
improving fuel economy ........229
octane rating ...........227, 251±252
quality ......................................227
running out of fuel .................228
safety information relating
to automotive fuels ................224
Fuses ..................................179±180
G
Garage door opener ..............85, 89
Gas cap (see Fuel cap) ........9, 228
Gas mileage (see Fuel
economy) ...................................229
Gauges .........................................14
battery voltage gauge ...............16
Index
270
