2001 Mercury Grand Marquis Service AC

What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the dealer(s) and Ford Motor
Company
²the names (if known) of all the people you contacted at the
dealership(s)
²a description of the action you expect to resolve your concern
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
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226

Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board's decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086±5120
1±800±428±3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
Customer assistance
227

The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces, except
Quebec. For more information, without charge or obligation, call your
CAMVAP Provincial Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
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228

For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
²When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
compliance certification label). Consult your dealer for specific weight
information.
²The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems - such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
²Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. t properly designed for automotive
use or are not properly installed. When operated, such systems may
cause the engine to stumble or stall or cause the transmission to be
damaged or operate improperly. In addition, such systems may be
damaged or their performance may be affected by operating your
vehicle. (Citizens band [CB] transceivers, garage door openers and
other transmitters with outputs of five watts or less will not ordinarily
affect your vehicle's operation.)
²Ford cannot assume responsibility for any adverse effects or damage
that may result from the use of such equipment.
ORDERING ADDITIONAL OWNER'S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or call:
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
(Items in this catalog may be purchased by credit card holders only.)
Customer assistance
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Obtaining a French owner's guide
French Owner's Guides can be obtained from your dealer or by writing
to Ford Motor Company of Canada, Limited, Service Publications,
P.O. Box 1580, Station B, Mississauga, Ontario L4Y 4G3.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle's applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 29 000 km (18 000 miles), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity
(a defect or condition that substantially impairs the use, value or safety
of the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
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232

engine compartment ..............213
exterior ............................211±212
exterior lamps .........................212
instrument cluster lens ..........215
instrument panel ....................214
interior .....................................215
mirrors .....................................212
plastic parts ............................212
safety belts ..............................215
washing ....................................211
waxing .....................................211
wheels ......................................212
windows ..................................215
wiper blades ............................213
woodtone trim ........................215
Climate control (see Air
conditioning or Heating) ............29
Clock ............................................64
Compass, electronic ....................78
calibration .................................79
set zone adjustment .................79
Console ........................................83
Controls
power seat .......................100±101
steering column ........................73
Coolant
checking and adding ..............175
coolant temperature light ........11
refill capacities ................179, 216
specifications ..................218±219
Cruise control (see Speed
control) ........................................69
Customer Assistance ................149
Ford accessories for your
vehicle .....................................229
Ford Extended
Service Plan ............................222
Getting assistance outside the
U.S. and Canada .....................228Getting roadside assistance ...149
Getting the service
you need .................................222
Ordering additional owner's
literature .................................231
The Dispute Settlement
Board .......................................224
Utilizing the
Mediation/Arbitration
Program ...................................227
D
Daytime running lamps
(see Lamps) ................................27
Defrost
rear window ..............................38
Dipstick
automatic transmission
fluid ..........................................183
engine oil .................................171
Doors
lubricant specifications ..........218
Driving under special conditions
through water .........................148
E
Electronic message center .........22
Emergencies, roadside
jump-starting ..........................162
Emission control system ..........203
Engine ................................219±220
check engine/service engine
soon light ....................................9
cleaning ...................................213
coolant .....................................175
fail-safe coolant ......................180
idle speed control ...................186
Index
235

lubrication
specifications ..................218±219
refill capacities ........................216
service points ..........................170
starting after a collision .........150
Engine block heater .................132
Engine oil ..................................171
change oil soon warning,
message center .......................171
checking and adding ..............171
dipstick ....................................171
filter, specifications ........173, 216
recommendations ...................173
refill capacities ........................216
specifications ..................218±219
Exhaust fumes ..........................133
F
Fail safe cooling ........................180
Floor mats ...................................84
Fluid capacities .........................216
Fuel ............................................195
calculating fuel economy .......200
cap .....................................10, 197
capacity ...................................216
choosing the right fuel ...........198
comparisons with EPA fuel
economy estimates .................203
detergent in fuel .....................199
filling your vehicle
with fuel ..................195, 197, 200
filter, specifications ........200, 216
fuel filler door override ............80
fuel filler door release ..............80
fuel pump shut-off switch .....150
gauge .........................................17
improving fuel economy ........200
low fuel warning light ................8
octane rating ...........198, 219±220quality ......................................199
running out of fuel .................199
safety information relating to
automotive fuels .....................195
Fuses ..................................152±153
G
Garage door opener ....................74
Gas cap (see Fuel cap) ......10, 197
Gas mileage (see Fuel
economy) ...................................200
Gauges .........................................17
battery voltage gauge ...............21
engine coolant temperature
gauge .........................................20
engine oil pressure gauge ........22
fuel gauge ..................................17
odometer ...................................19
speedometer .............................18
trip odometer ............................20
GAWR (Gross Axle Weight
Rating) .......................................143
definition .................................143
driving with a heavy load ......143
location ....................................143
GVWR (Gross Vehicle Weight
Rating) .......................................143
calculating ...............................143
definition .................................143
driving with a heavy load ......143
location ....................................143
H
Hazard flashers .........................150
Head restraints ...........................98
Headlamps ...................................27
aiming ......................................210
Index
236

Required fuel Unleaded fuel only - 87 octane
Fuel tank capacity 71.9L (19.0 gallons)
Engine oil capacity (includes filter
change)4.7L (5.0 quarts). Use Motorcraft
SAE 5W-20 Super Premium Motor
Oil, Ford specification
WSS-M2C153-H.
Tire pressure and size Refer to the Tire Pressure Label
located on the rear passenger door
jamb.
Hood release Pull handle under the left side of
the instrument panel.
Coolant capacity
115.0L (15.8 quarts)
Automatic transmission fluid
capacity
213.1L (13.9 quarts). Use
Motorcraft MERCONtV ATF.3
Power steering fluid capacity Fill to line on reservoir. Use
Motorcraft MERCONtAT F.
1Use either green-colored Motorcraft Premium Engine Coolant or
yellow-colored Motorcraft Premium Gold Engine Coolant. DO NOT USE
Ford Extended Life Engine Coolant (orange in color). Refer toAdding
engine coolant, in the Maintenance and Care chapter.
2Ensure the correct automatic transmission fluid is used. Transmission
fluid requirements are indicated on the dipstick or on the dipstick
handle. MERCONtand MERCONtV are not interchangeable. DO NOT
mix MERCONtand MERCONtV. Refer to your scheduled maintenance
guide to determine the correct service interval.
3Indicates only approximate dry-fill capacity. Some applications may vary
based on cooler size and if equipped with in-tank cooler. The amount of
transmission fluid and fluid level should be set by the indication on the
dipstick's normal operating range. Police and Handling Package refill
capacity-12.1L (12.8 quarts).
Filling station information
240