2001 Mercury Grand Marquis ECU

Failure to follow these precautions may adversely affect the
handling of the vehicle and make it easier for the driver to lose
control and roll over.
Tires that are larger or smaller than your vehicle's original tires may also
affect the accuracy of your speedometer.
SNOW TIRES AND CHAINS
Snow tires must be the same size and grade as the tires you
currently have on your vehicle.
The tires on your vehicle have all weather treads to provide traction in
rain and snow. However, in some climates, you may need to use snow
tires and chains.
Follow these guidelines when using snow tires and chains:
²Use only cable type chains offered by Ford as an accessory or
equivalent on vehicles with aluminum wheels. Using SAE class S or
other conventional link type chains may cause damage to the vehicle's
wheel house and/or body. Either cable type chains or SAE class S
chains can be used on vehicles with original equipment steel wheels.
²Install chains securely, verifying that the chains do not touch any
wiring, brake lines or fuel lines.
²Drive cautiously. If you hear the chains rub or bang against your
vehicle, stop and re-tighten the chains. If this does not work, remove
the chains to prevent damage to your vehicle.
²If possible, avoid fully loading your vehicle.
²Remove the tire chains when they are no longer needed. Do not use
tire chains on dry roads.
²The suspension insulation and bumpers will help prevent vehicle
damage. Do not remove these components from your vehicle when
using snow tires and chains.
Maintenance and care
194

5. Pull the bulb from the socket and
push in the new bulb.
6. Install the bulb socket into the
lamp assembly by rotating it
clockwise.
7. Install the lamp assembly on the
vehicle with three nut and washer
assemblies ensuring the washers on
the nuts are flush with the body to
prevent water from entering the
trunk.
8. Install the plastic retainer and carefully push the carpet back in to
place.
Replacing license plate lamp bulbs
1. Remove two screws, grommets
and the license plate lamp assembly
from the trunk lid.
2. Carefully pull the bulb from the
socket and push in the new bulb.
3. Install the lamp assembly on
trunk lid with two grommets,
ensuring the grommets are pushed
all the way in to the trunk lid and
secure with two screws.
Replacing backup lamp bulbs
1. Open trunk and remove bulb
socket from the trunk lid by turning
counterclockwise.
2. Pull the bulb straight out of the
socket and push in the new bulb.
3. Install the bulb socket in trunk lid
by turning clockwise.
Maintenance and care
208

If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you. In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could provide,
after following the steps described above, contact the Ford Customer
Relationship Center to find an authorized dealership to help you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
Customer assistance
223

Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board's decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086±5120
1±800±428±3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
Customer assistance
227

FORD ACCESSORIES FOR YOUR VEHICLE
A wide selection of genuine Ford accessories are available for your vehicle
through your local authorized Ford, Lincoln Mercury or Ford of Canada
dealer. These quality accessories have been specifically engineered to
fulfill your automotive needs; they are custom designed to complement the
style and aerodynamic appearance of your vehicle. In addition, each
accessory is made from high quality materials and meets or exceeds Ford's
rigorous engineering and safety specifications. Ford Motor Company will
repair or replace any properly dealer-installed Ford accessory found to be
defective in factory-supplied materials or workmanship during the
warranty period, as well as any component damaged by the defective
accessory. The accessory will be warranted for whichever provides you the
greatest benefit:
²12 months or 20 000 km (12 000 miles) (whichever occurs first), or
²The remainder of your new vehicle limited warranty.
This means that genuine Ford accessories purchased along with your new
vehicle and installed by the dealer are covered for the full length of your
New Vehicle's Limited Warranty Ð 3 years or 60 000 km (36 000 miles)
(whichever occurs first). Contact your dealer for details and a copy of the
warranty.
Not all accessories are available for all models.
Vehicle Security
Styled wheel locks
Vehicle security systems
Comfort and convenience
Cargo nets
Cargo organizers
Engine block heaters
Travel equipment
Daytime running lights
Protection and appearance equipment
Air bag anti-theft locks
Carpet floor mats
Flat splash guards
Front end covers
Molded splash guards
Universal floor mats
Customer assistance
230

Obtaining a French owner's guide
French Owner's Guides can be obtained from your dealer or by writing
to Ford Motor Company of Canada, Limited, Service Publications,
P.O. Box 1580, Station B, Mississauga, Ontario L4Y 4G3.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle's applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 29 000 km (18 000 miles), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity
(a defect or condition that substantially impairs the use, value or safety
of the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
Customer assistance
232

Seat belts (see Safety
restraints) ..................................102
Seats ............................................98
child safety seats ....................122
cleaning ...................................215
SecuriLock passive anti-theft
system ....................................90±92
Servicing your vehicle ..............168
Spark plugs,
specifications .............216, 219±220
Specification chart,
lubricants ...........................218±219
Speed control ..............................69
Speedometer ...............................18
Starting your vehicle..129±130, 132
jump starting ..........................162
Steering
speed sensitive .......................138
Steering wheel
controls ......................................73
tilting .........................................67
T
Tires ...........................157, 190±192
changing ..........................157±158
checking the pressure ............192
replacing ..................................193
rotating ....................................192
snow tires and chains ............194
tire grades ...............................191
treadwear ................................191
Towing .......................................145
recreational towing .................147
trailer towing ..........................145
wrecker ....................................167
Traction control ..................65, 136off light ......................................14
Traction-lok rear axle ...............143
Transmission .............................139
fluid, checking and adding
(automatic) .............................183
fluid, refill capacities ..............216
lubricant specifications ..218±219
Trip odometer .............................20
Trunk ...........................................96
remote release ....................81, 87
Turn signal ............................12, 65
V
Vehicle dimensions ...................220
Vehicle Identification Number
(VIN) ..........................................221
Vehicle loading ..........................143
Ventilating your vehicle ...........133
W
Warning chimes ...........................16
Warning lights (see Lights) .........8
Washer fluid ..............................175
Water, Driving through .............148
Windows
power .........................................81
Windshield washer fluid and
wipers
checking and adding fluid .....175
checking and cleaning ............189
operation ...................................66
replacing wiper blades ...........189
Wrecker towing .........................167
Index
239