2001 MERCEDES-BENZ E320 ESP

185 Tele Aid
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Important!
If the indicator lamp continues to flash or the system
does not reset, contact the Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada), or Mercedes-Benz Client Assistance at
1-800-FOR-MERCedes (1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100 in Canada.
Notes:
The indicator lamp in the respective button f lashes until
the call is concluded. Calls can only be terminated by a
Response Center or Client Assistance Center
representative except Roadside Assistance and
Information calls, which can also be terminated by
pressing ìbutton on the multifunction steering
wheel.When a Tele Aid call has been initiated, the audio
system or the COMAND system audio (only vehicles
with COMAND) is muted and the selected mode (radio,
tape or CD) pauses. The optional cellular phone (if
installed) switches off. If you must use this phone, the
vehicle must be parked. Disconnect the coiled cord and
place the call. The navigation system (if engaged) will
continue to run. The display in the instrument cluster is
available for use and spoken commands are only
available by pressing the RPT button on the COMAND
unit. A pop-up window will appear in the COMAND
display to indicate that a Tele Aid call is in progress.

186 Tele Aid
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Remote door unlock
In t he c ase you have your vehicle locked unintentionally
(e.g. key inside vehicle), and the reserve key is not
handy, contact the Mercedes-Benz Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada). You will be asked to provide your password
which you provided when you completed the subscriber
agreement.
Then return to your vehicle and press trunk lock for
minimum of 20 seconds until the “SOS” button is
flashing. The message “EMERGENCY CALL –CALL
CONNECTED” appears in the multifunction display.
As an alternative, you may unlock the vehicle via
Internet using the ID and password sent to you shortly
after the completion of your Acquaintance Call.
The Response Center will then unlock your vehicle with
the remote door unlocking feature.Notes:
The remote door unlock feature is available if the
relevant cellular phone network is available.
The SOS button will flash and the message
“EMERGENCY CALL – CALL CONNECTED” will appear
in the multifunction display to indicate receipt of the
door unlock command.
Once the vehicle is unlocked, a Response Center
specialist will attempt to establish voice contact with the
vehicle occupants.
If the trunk lock was pressed for more than 20 seconds
before door unlock authorization was received by the
Response Center, you must wait 15 minutes before
pressing trunck lock again.

187 Tele Aid
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Stolen vehicle tracking services
In the event your vehicle was stolen, report the incident
to the police who will issue a numbered incident report.
Pass this number on to the Mercedes-Benz Response
Center.
The Response Center will then attempt to covertly
contact the vehicle’s Tele Aid system. Once the vehicle
is located, the Response Center will contact the local
Law Enforcement and you. The vehicle’s location will
only be provided to Law Enforcement.
Info Services (optional, except Canada)
(only vehicles with COMAND)
Info Services categories include news, sports, stocks,
weather and calendar reminders. Choices can be
selected via www.mbusa.com or by calling 1-800-FOR-
MERcedes.
To request Info Services, press the SVC button on the
COMAND system, then select “SEND NEW REQUEST
FOR INFO SERVICE”. “NEW INFO SERVICE REQUEST
TRANSMITTED” will appear in the COMAND display
and call status messages will appear in the
multifunction display.Once information is available, the message “NEW INFO
RECEIVED - READ LATER WHEN STOPPED?” will
appear. Select “Yes”. With the vehicle stopped in a safe
location press SVC, then select “View Info Service of
mm.dd.yyyy hh.mm”. Messages will be retained for
30 minutes once the ignition is switched off.
Important!
Tele Aid utilizes the cellular network for
communication and the GPS (Global Positioning
System) satellites for vehicle location. If either of these
signals are unavailable, the Tele Aid system may not
function and if this occurs, assistance must be
summoned by other means.
Wa r n i n g !
If the indicator lamp in the “SOS” button does not
illuminate during or remains illuminated after the
system self-check or if the message “TELE AID –
VISIT WORKSHOP” appears in the multifunction
display, have the system checked at the nearest
Mercedes-Benz Center as soon as possible.

190 Steering lock
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Steering lock
0The electronic key can be withdrawn in this position
only. The steering is locked when the electronic key
is removed from the steering lock. If necessary,
move steering wheel slightly to allow the locking
mechanism to engage. The electronic key can only
be removed with the selector lever in position “P”.
After removing the electronic key or with the
electronic key in steering lock position 0, the
selector lever is locked in position “P”.1Steering is unlocked. (If necessary, move steering
wheel slightly to allow the electronic key to be
turned clockwise to position 1.)
Most electrical consumers can be operated. For
detailed information see respective subjects.
2Driving position.
3Starting position.
See page 192 for instructions on starting and
sto pp ing t he engine .
P82.00-2073-26
Wa r n i n g !
When leaving the vehicle always remove the
electronic key from the steering lock, and lock the
vehicle. Do not leave children unattended in the
vehicle, or with access to an unlocked vehicle.
Unsupervised use of vehicle equipment may cause
serious personal injury.

194 Automatic transmission
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Driving
The selector lever is automatically locked while in
position “P”. To move the selector lever out of
position “P”, the service brake pedal must be firmly
depressed before the shift lock will release.
Shift selector lever to the desired position only when the
engine is idling normally and the service brake is
applied. Do not release the brake until ready to drive.
The vehicle may otherwise start creeping when the
selector lever is in drive or reverse position.Important!
After selecting any driving position from “N” or “P”,
wait a moment to allow the gear to fully engage before
accelerating, especially when the engine is cold.
Accelerator position
Partial throttle = early upshifting = normal acceleration
Full throttle = later upshifting = rapid acceleration
Kickdown (depressing the accelerator beyond full
throttle) = downshifting to a lower gear = maximum
acceleration. Once the desired speed is attained, ease up
on the accelerator — the transmission shifts up again.
Wa r n i n g !
It is dangerous to shift the selector lever out of “P”
or “N” if th e engi ne speed is hi gher th an i dle speed.
If your foot is not firmly on the brake pedal, the
vehicle could accelerate quickly forward or in
reverse. You could lose control of the vehicle and
hit someone or something. Only shift into gear
when the engine is idling normally and when your
right foot is firmly on the brake pedal.

205 Driving instructions
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Caution!
When driving down long and steep grades, relieve the
load on the brakes by shifting into a lower gear to use
the engine’s braking power. This helps prevent
overheating of the brakes and reduces brake pad wear.
After hard braking, it is advisable to drive on for some
time, rather than immediately parking, so the air stream
will cool down the brakes faster.
Driving off
Apply the service brakes to test them briefly after
driving off. Perform this procedure only when the road
is clear of other traffic.
Warm up the engine smoothly. Do not place full load on
the engine until the operating temperature has been
reached.
W hen sta rting of f on a sl ippery surfa ce, d o not al low one
drive wheel to spin for an extended period with the ESP
switched off. Doing so may cause serious damage to the
drive train which is not covered by the Mercedes-Benz
Limited Warranty.Parking
Important!
It is advisable to set the parking brake whenever
parking or leaving the vehicle. In addition, move
selector lever to position “P”.
When parking on hills, always set the parking brake.
Wa r n i n g !
To reduce the risk of personal injury as a result of
vehicle movement, before
turning off the engine
and leaving the vehicle, always:
1. Keep right foot on the service brake pedal.
2. Firmly depress parking brake pedal.
3. Move the selector lever to position “P”.
4. Slowly release the service brake pedal.
5. Turn front wheels towards the road curb.
6. Turn the electronic key to steering lock
position 0 and remove.
7. Take the electronic key and lock vehicle when
leaving.

208 Driving instructions
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Tire speed rating
E 320 and E 430:
Your vehicle is factory equipped with “H”-rated tires,
which have a speed rating of 130 mph (210 km / h).
An electronic speed limiter for models E 320 and E 430
prevents your vehicle from exceeding the speed rating.
Model E 55 AMG:
Your vehicle is factory equipped with “Z”-rated tires.
An electronic speed limiter prevents your vehicle from
exceeding a speed of 155 mph (250 km / h).
Despite the tire rating, local speed limits should be
obeyed. Use prudent driving speeds appropriate to
prevailing conditions.Snow chains
Use only snow chains that are tested and recommended
by Mercedes-Benz. Your authorized Mercedes-Benz
Center will be glad to advise you on this subject.
Chains should only be used on the rear wheels. Follow
the manufacturer’s mounting instructions.
Snow chains should only be driven on snow covered
roads at speeds not to exceed 30 mph (50 km / h).
Remove chains as soon as possible when driving on
roads without snow.
When driving with snow chains, press the ESP control
switch to OFF, see page 220.
Model E 55 AMG:
Use of snow chains is not permissible with tire size
275 / 35 ZR 18.
Wa r n i n g !
Even when permitted by law, never operate a
vehicle at speeds greater than the maximum speed
rating of the tires.Exceeding the maximum speed for which tires are
rated can lead to sudden tire failure causing loss of
vehicle control and resulting in personal injury
and possible death.

210 Driving instructions
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Winter driving
Have your vehicle winterized at your authorized
Mercedes-Benz Center before the onset of winter.
•Change the engine oil if the engine contains an oil
which is not approved for winter operation. For
viscosity (SAE / CCMC class) and filling quantity,
see page 318.
•Check engine coolant anticorrosion / antifreeze
concentration.
•Additive for the windshield washer and headlamp
cleaning system: Add MB Concentrate “S” to a
premixed windshield washer solvent / antifreeze
which is formulated for below freezing
temperatures, see page 263.
•Test battery: Battery capacity drops with decreasing
ambient temperature. A well charged battery helps
to ensure that the engine can be started, even at low
ambient temperatures.•Tires: We recommend M+S rated radial-ply tires on
all four wheels for the winter season. Observe
permissible maximum speed for M+S rated
radial-ply tires and the legal speed limit.
Note:
In winter operation, the maximum effectiveness of the
antilock brake system (ABS) or electronic stability
program (ESP) can only be achieved with M+S rated
radial-ply tires and / or snow chains recommended by
Mercedes-Benz. Snow chains maximize performance.
Block heater (for Canada only)
The engine is equipped with a block heater.
The electrical cable may be installed at your authorized
Mercedes-Benz Center.