2001 MERCEDES-BENZ E-Class phone

212 Control and operation of radio transmitters
Te ch n ica l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Control and operation of radio transmitters
COMAND, radio and telephone
1 Observe all legal requirements.
Telephones and two-way radio
Radio transmitters, such as a portable telephone or a
citizens band unit should only be used inside the
vehicle if they are connected to an antenna that is
installed on the outside of the vehicle.
Refer to the radio transmitter operation instructions
regarding use of an external antenna.
Wa r n i n g !
Please do not forget that your primary
responsibility is to drive the vehicle. Only operate
the COMAND (Cockpit Management and Data
System), radio or telephone
1 if road and traffic
conditions permit.
Bear in mind that at a speed of just 30 mph
(approximately 50 km / h), your vehicle is covering
a distance of approximately 50 feet (approximately
14 m ) e v e r y s e c o n d .
Wa r n i n g !
Never operate radio transmitters equipped with a
built-in or attached antenna (i.e. without being
connected to an external antenna) from inside the
vehicle while the engine is running. Doing so could
lead to a malfunction of the vehicle’s electronic
system, possibly resulting in an accident and
personal injury.

216 Tele Aid
Te ch n ica l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
The Tele Aid system is available if:
•it has been activated and is operational. Activation
requires a subscription for monitoring services and
cellular air time
•the relevant cellular phone network and GPS signals
are available and pass the information on to the
response center.
Note:
Location of the vehicle on a map is possible if the
vehicle is able to receive signals from the GPS satellite
network and pass the information on to the response
center.
Wa r n i n g !
If the indicator lamp in the “SOS” button is
illuminated continuously and there was no voice
connection to the Response Center established,
then the Tele Aid system could not initiate an
emergency call (e.g. the relevant cellular phone
network is not available). The message
“EMERGENCY CALL – CALL FAILED” appears in
the multifunction display for approx. 10 seconds.Should this occur, assistance must be summoned
by oth er means.

219 Tele Aid
Te ch n ica l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Notes:
The indicator lamp in the Roadside Assistance
button• remains illuminated in red for approx.
10 seconds during the system self-check after turning
electronic key in starter switch to position 2 (together
with the “SOS” button and the Information
button¡).
See system self-check on page 214 when the indicator
lamp does not light up in red or stays on longer than
approximately 10 seconds.
If the indicator lamp in the Roadside Assistance
button• is illuminated continuously and there was
no voice connection to the Response Center established,
then the Tele Aid system could not initiate an Roadside
Assistance call (e.g. the relevant cellular phone network
is not available). The message “ROADSIDE
ASSISTANCE – CALL FAILED” appears in the
multifunction display.
Roadside Assistance calls can be terminated using the
ìbutton on the multifunction steering wheel.Information button ¡
Located below the center armrest cover is the
Information button¡. Pressing and holding the
button (for longer than 2 seconds) will initiate a call to
the Client Assistance Center. The button will flash while
the call is in progress. The message “INFO –
CONNECTING CALL” will appear in the multifunction
display. When the connection is established, the
message “INFO – CALL CONNECTED” appears in the
multifunction display. The Tele Aid system will transmit
data generating the vehicle identification number,
model, color and location (subject to availability of
cellular and GPS signals).
A voice connection between the Client Assistance
Center representative and the occupants of the vehicle
will be established. When a voice connection is
established the audio system mutes and the message
“TELE AID – INFO CALL ACTIVE” appears in the
multifunction display. Information regarding the
operation of your vehicle, the nearest Mercedes-Benz
Center or Mercedes-Benz USA products and services is
ava il ab l e to you .
For more details concerning Tele Aid, please visit
www.mbusa.com and use your ID and password, sent to
you separately, to learn more (USA only).

220 Tele Aid
Te ch n ica l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Notes:
The indicator lamp in the Information button¡
remains illuminated in red for approx. 10 seconds
during the system self-check after turning electronic
key in starter switch to position 2 (together with the
“SOS” button and the Roadside Assistance button•).
See system self-check on page 214 when the indicator
lamp does not light up in red or stays on longer than
approximately 10 seconds.
If the indicator lamp in the Information button¡ is
illuminated continuously and there was no voice
connection to the Response Center established, then the
Tele Aid system could not initiate an Information call
(e.g. the relevant cellular phone network is not
available). The message “INFO – CALL FAILED” appears
in the multifunction display.
Information calls can be terminated using the
ìbutton on the multifunction steering wheel.Important!
If the indicator lamps do not start flashing after
pressing one of the buttons or remain illuminated (in
red) at any time, the Tele Aid system has detected a fault
or the service is not currently active, and may not
initiate a call. Visit your Mercedes-Benz Center and
have the system checked or contact the Response Center
at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada) as soon as possible.
Upgrade Signals
Tele Aid system processes calls using the following
priority.
•Automatic emergency – First priority
•Manual emergency – Second priority
•Roadside assistance – Third priority
•Information – Fourth priority
Should a higher priority call be initiated while you are
connected, an upgrade (alternating) tone will be heard,
and the appropriate indicator lamp will flash. If certain
information such as vehicle identification number or
client information is not available, the operator may
need to retransmit.

221 Tele Aid
Te ch n ica l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index During this time you will hear a chirp and voice contact
will be interrupted. Voice contact will resume once the
retransmission is completed. Once a call is concluded, a
chirp will be heard and the appropriate indicator lamp
will stop flashing. The COMAND system operation will
resume.
Important!
If the indicator lamp continues to flash or the system
does not reset, contact the Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada), or Mercedes-Benz Client Assistance at
1-800-FOR-MERCedes (1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100 in Canada.Notes:
The indicator lamp in the respective button flashes until
the call is concluded. Calls can only be terminated by a
Response Center or Client Assistance Center
representative except Roadside Assistance and
Information calls, which can also be terminated by
pressing ìbutton on the multifunction steering
wheel.
When a Tele Aid call has been initiated, the COMAND
system audio is muted and the selected mode (radio,
tape or CD) pauses. The optional cellular phone (if
installed) switches off. If you must use this phone, the
vehicle must be parked. Disconnect the coiled cord and
place the call. The navigation system (if engaged) will
continue to run. The display in the instrument cluster is
available for use and spoken commands are only
available by pressing the RPT button on the COMAND
unit. A pop-up window will appear in the COMAND
display to indicate that a Tele Aid call is in progress.

222 Tele Aid
Te ch n ica l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Remote door unlock
In the case you have your vehicle locked unintentionally
(e.g. key inside vehicle), and the reserve key is not
handy, contact the Mercedes-Benz Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada). You will be asked to provide your password
which you provided when you completed the subscriber
agreement.
Then return to your vehicle and press trunk lock for
minimum of 20 seconds until the “SOS” button is
flashing. The message “EMERGENCY CALL – CALL
CONNECTED” appears in the multifunction display.
As an alternative, you may unlock the vehicle via
Internet using the ID and password sent to you shortly
after the completion of your Acquaintance Call.
The Response Center will then unlock your vehicle with
the remote door unlocking feature.Notes:
The remote door unlock feature is available if the
relevant cellular phone network is available.
The SOS button will flash and the message
“EMERGENCY CALL – CALL CONNECTED” will appear
in the multifunction display to indicate receipt of the
door unlock command.
Once the vehicle is unlocked, a Response Center
specialist will attempt to establish voice contact with the
vehicle occupants.
If the trunk button was pressed for more than
20 seconds before door unlock authorization was
received by the Response Center, you must wait
15 minutes before pressing the trunk button again.

230 Starter switch — KEYLESS-GO
Te ch n ica l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
•Do not forget, the engine can be started by anyone if
a KEYLESS-GO-card is left inside the vehicle.
•To be able to operate the vehicle in the case of a
malfunction in the KEYLESS-GO-system (e.g. strong
radio frequency disturbance), we recommend that
you carry the electronic key plus mechanical key
with you and keep them in a safe place so that they
are always handy. Never leave the electronic key in
the vehicle.
•To avoid radio transmission interference, never store
the KEYLESS-GO-card together with other electronic
items (e.g. cellular telephones, other KEYLESS-GO-
cards) or metallic objects (e.g. coins, metal foil).Notes:
With the engine at idle speed, the charging rate of the
alternator (output) is limited.
It is therefore recommended that you turn off
unnecessary electrical consumers while driving in stop-
and-go traffic. This precaution helps to avoid draining of
the battery.
Unnecessary strain on the battery and charging system
may be minimized by turning off the following power
consumers, for example:
Heated seats, rear window defroster. In addition, the
automatic climate air volume control should be set to
the lowest position.

295 Contents - Instrument cluster display
Te ch n ica l
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hints Car care Index
Instrument cluster displayMalfunction and indicator
lamps in the
instrument cluster ....................296
On-board diagnostic system .....296
Check engine malfunction
indicator lamp .............................296
Brake warning lamp ..................298
Supplemental restraint
system (SRS)
indicator lamp .............................299
Fuel reserve warning .................299
ABS malfunction
indicator lamp .............................300
Electronic stability
program (ESP) —
warning lamp ..............................301
Distronic (DTR) –
warning lamp ..............................301
Seat belt nonusage
warning lamp ..............................302Malfunction and
indicator lamp in the
center console ........................... 302
AIRBAG OFF indicator lamp .... 302
Malfunction and
warning messages in the
multifunction display .............. 303
DISPLAY DEFECTIVE ................ 304
BATTERY/ALTERNATOR .......... 305
ENTRANCE POSITION .............. 306
BRAKE ASSIST ........................... 306
BRAKE LINING WEAR .............. 307
BRAKE FLUID ............................ 307
PARKING BRAKE ....................... 308
TRUNK OPEN ............................. 308
ELEC. STABIL. PROG.
(Electronic stability
program) ..................................... 309
COOLANT (coolant level) .......... 310
COOLANT
(coolant temperature) ................ 311LIGHTING SYSTEM .................... 312
LIGHT SENSOR ........................... 314
ACTIV E BO DY CO NTROL
(ABC) ............................................ 314
TIRE PRESSURE ......................... 316
ENGINE OIL LEVEL ................... 318
CRUISE CONTROL ..................... 319
KEY ............................................... 319
DOOR ...........................................320
HOOD ...........................................320
TELE AID .....................................321
OIL TEMP.
(engine oil temperature) ...........321
CHIP-CARD (KEYLESS-GO) ......322
SELECTOR LEVER ......................323
TELEPHONE – FUNCTION .......323
WASHER FLUID .........................324
AIR SPRING (AirMatic) .............325
DISTRONIC (DTR) ......................326