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Checking and adding washer fluid for the liftgate (if equipped)
The opening for the reservoir is
located on the passenger side under
the tail lamp. Refill this reservoir
with the same fluid you use for your
windshield.
ENGINE COOLANT
Checking engine coolant
The concentration and level of engine coolant should be checked at the
mileage intervals listed in the scheduled maintenance guide. The coolant
concentration should be maintained at 50/50 coolant and water, which
equates to a freeze point of -36É C (-34É F). Coolant concentration
testing is possible with a hydrometer or antifreeze tester (such as the
Rotunda Battery and Antifreeze Tester, 014±R1060). The level of coolant
should be maintained at the ªcold fullº of ªcold fill rangeº level in the
coolant reservoir. If the level falls below, add coolant per the instructions
in theAdding Engine Coolantsection.
Your vehicle was factory-filled with a 50/50 engine coolant and water
concentration. If the concentration of coolant falls below 40% or above
60%, the engine parts could become damaged or not work properly.A
50±50 mixture of coolant and water provides the following:
²Freeze protection down to -36É C (-34É F).
²Boiling protection up to 129É C (265É F).
Maintenance and care
171
Page 234 of 256

Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the dealer(s) and Ford Motor
Company
²the names (if known) of all the people you contacted at the
dealership(s)
²a description of the action you expect to resolve your concern
Customer assistance
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Page 245 of 256

idle speed control ...................185
lubrication
specifications ..................224, 226
refill capacities ........................223
service points ..................164±165
starting after a collision .........145
Engine block heater .................125
Engine oil ..................................166
checking and adding ..............166
dipstick ....................................166
filter, specifications ........168, 222
recommendations ...................168
refill capacities ........................223
specifications ..................224, 226
Exhaust fumes ..........................126
F
Flexible Fuel Vehicle (FFV) ....192
Floor mats ...................................65
Fluid capacities .........................223
Fuel ............................................192
calculating fuel economy .......199
cap .......................................9, 195
capacity ...................................223
choosing the right fuel ...........196
comparisons with EPA fuel
economy estimates .................202
detergent in fuel .....................198
filling your vehicle
with fuel ..................192, 195, 199
filter, specifications ........198, 222
fuel pump shut-off switch .....145
gauge .........................................16
improving fuel economy ........199
low fuel warning light ..............11
octane rating ...................196, 226
quality ......................................197
running out of fuel .................198safety information relating to
automotive fuels .....................192
Fuses ..................................147±148
G
Gas cap (see Fuel cap) ........9, 195
Gas mileage
(see Fuel economy) .................199
Gauges .........................................14
engine coolant temperature
gauge .........................................15
fuel gauge ..................................16
odometer ...................................16
speedometer .............................14
tachometer ................................15
trip odometer ............................16
GAWR (Gross Axle Weight
Rating) .......................................137
definition .................................137
driving with a heavy load ......137
location ....................................137
GVWR (Gross Vehicle Weight
Rating) .......................................137
calculating ...............................137
definition .................................137
driving with a heavy load ......137
location ....................................137
H
Hazard flashers .........................145
Head restraints ...........................84
Headlamps ...................................17
aiming ......................................214
autolamp system .......................18
bulb specifications ..................213
daytime running lights .............17
flash to pass ..............................17
Index
245