
3. Rotate bulb socket
counterclockwise turn and remove
from lamp assembly.
4. Carefully pull the bulb straight
out of the socket and push in the
new bulb.
5. Install the bulb socket in lamp
assembly by turning clockwise.
6. Install the lamp assembly and
secure with four screws.
Replacing foglamp bulbs
1. Remove the bulb socket from the
foglamp by turning
counterclockwise.
2. Disconnect the electrical
connector from the foglamp bulb.
3. Connect the electrical connector to the new foglamp bulb.
4. Install the bulb socket in the foglamp turning clockwise.
Replacing high-mount brakelamp and cargo lamp bulbs
The replacement of the high-mount brakelamp bulb and cargo lamp bulb
is basically the same. This procedure covers the high-mount brakelamp
bulb.
Maintenance and care
231

To remove the brakelamp assembly:
1. Remove the two screws and lamp
assembly from vehicle.
2. Remove the bulb socket from
lamp assembly by rotating it
counterclockwise.
3. Carefully pull bulb straight out of
socket and push in the new bulb.
To install the brakelamp assembly:
1. Install the bulb socket into the
lamp assembly by rotating
clockwise.
2. Install the lamp assembly on the vehicle and secure with two screws.
Replacing license plate lamp bulbs
The license plate bulbs are located
behind the rear bumper. To change
the license plate lamp bulbs:
1. Reach behind the rear bumper to
locate the bulb socket.
2. Twist the socket counterclockwise
and remove.
3. Pull out the old bulb from socket
and push in the new bulb.
4. Install the bulb socket in lamp
assembly by turning it clockwise.
Using the right bulbs
Replacement bulbs are specified in the chart below. Headlamp bulbs
must be marked with an authorized ªD.O.T.º for North America and an
ªEº for Europe to assure lamp performance, light brightness and pattern
and safe visibility. The correct bulbs will not damage the lamp assembly
or void the lamp assembly warranty and will provide quality bulb burn
time.
Maintenance and care
232

If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you. In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
Customer assistance
250

In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
²Your telephone number (home and business).
²The name of the dealer and the city where the dealership is located.
²The year and make of your vehicle.
²The date of vehicle purchase.
²The current odometer reading.
²The vehicle identification number (VIN).
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.) or the Canadian Motor
Vehicle Arbitration Plan (CAMVAP), available in all of Canada (except
Quebec).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state's warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
Customer assistance
251

Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board's decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086±5120
1±800±428±3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
Customer assistance
254

Ford Multi-Purpose Cleaner*
Motorcraft Car Wash Concentrate
Motorcraft Carlite Glass Cleaner
Ford Spot and Stain Remover*
Ford Super Premium Tire and Trim Dressing
Ford Triple Clean
Ford Ultra-Clear Spray Glass Cleaner (not available in Canada)
* May be sold with the Motorcraft name
FORD ACCESSORIES FOR YOUR VEHICLE
A wide selection of genuine Ford accessories are available for your
vehicle through your local authorized Ford, Lincoln Mercury or Ford of
Canada dealer. These quality accessories have been specifically
engineered to fulfill your automotive needs; they are custom designed to
complement the style and aerodynamic appearance of your vehicle. In
addition, each accessory is made from high quality materials and meets
or exceeds Ford's rigorous engineering and safety specifications. Ford
Motor Company will repair or replace any properly dealer-installed Ford
accessory found to be defective in factory-supplied materials or
workmanship during the warranty period, as well as any component
damaged by the defective accessory. The accessory will be warranted for
whichever provides you the greatest benefit:
²12 months or 20 000 km (12 000 miles) (whichever occurs first), or
²The remainder of your new vehicle limited warranty.
This means that genuine Ford accessories purchased along with your
new vehicle and installed by the dealer are covered for the full length of
your New Vehicle's Limited Warranty Ð 3 years or 60 000 km (36 000
miles) (whichever occurs first). Contact your dealer for details and a
copy of the warranty.
Not all accessories are available for all models.
Vehicle Security
Cargo security shade
Keyless entry system
Styled wheel protector locks
Vehicle security systems
Customer assistance
257

attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 29 000 km (18 000 miles), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
Customer assistance
261

trailer towing ..........................144
Loading instructions .................146
Lubricant specifications ...243, 245
Lumbar support, seats ...............90
M
Manual transmission .................136
fluid capacities ........................240
lubricant specifications ..........245
reverse .....................................138
Mirrors
cleaning ...................................239
side view mirrors (power) .......73
Moon roof ....................................64
Motorcraft parts ................221, 240
O
Octane rating ............................219
Odometer .....................................18
Oil (see Engine oil) ..................189
Overdrive .....................................69
P
Panic alarm feature, remote
entry system ................................83
Parking brake ............................129
Parts (see Motorcraft parts) ....240
Power distribution box (see
Fuses) ........................................165
Power door locks ........................73
Power steering ..........................130
fluid, checking and adding ....202
fluid, refill capacity ................240fluid, specifications .........243, 245
Preparing to drive your
vehicle ........................................131
R
Radio ............................................29
Relays ........................................161
Remote entry system ...........81, 83
illuminated entry ......................85
locking/unlocking doors ...........82
panic alarm ...............................83
replacement/additional
transmitters ...............................84
replacing the batteries .............83
S
Safety belts (see Safety
restraints) ........................15, 91±96
Safety defects, reporting ..........262
Safety restraints ....................91±96
belt minder ...............................99
cleaning the safety
belts .................................102, 239
extension assembly ..................98
for adults .............................92±95
for children .....................112±113
lap belt ......................................97
warning light and
chime .............................12, 15, 98
Safety seats for children ..........114
Seat belts (see Safety
restraints) ....................................91
Seats ............................................89
child safety seats ....................114
SecuriLock passive anti-theft
system ....................................85±87
Index
267