
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the dealer(s) and Ford Motor
Company
²the names (if known) of all the people you contacted at the
dealership(s)
²a description of the action you expect to resolve your concern
You will receive a letter of explanation if your application does not
qualify for Board review.
Customer assistance
253

A
Air bag supplemental restraint
system ........................................103
and child safety seats ............105
description ..............................103
disposal ....................................107
driver air bag ..........................105
indicator light ...................12, 107
operation .................................105
passenger air bag ...................105
passenger deactivation
switch ................................29, 108
Air cleaner filter .......................240
Air conditioning ..........................22
manual heating and air
conditioning system .................24
Ambulance packages ....................5
Antifreeze (see Engine
coolant) .....................................197
Anti-lock brake system (see
Brakes) ......................................128
Anti-theft system
warning light .............................13
Audio system (see Radio) ...29, 49
Automatic transmission ............132
driving an automatic
overdrive .................................133
fluid, adding ............................203
fluid, checking ........................203
fluid, refill capacities ..............240
fluid, specification ..................245
Auxiliary power point ...........28, 73
Axle
lubricant specifications...243, 245
refill capacities ........................240
traction lok ..............................144B
Battery .......................................207
acid, treating emergencies .....207
charging system
warning light .............................13
jumping a disabled battery ....178
maintenance-free ....................207
replacement, specifications ...240
servicing ..................................207
voltage gauge ............................19
Bed extender ..............................74
Belt minder .................................99
Brakes ........................................128
anti-lock ...................................128
anti-lock brake system (ABS)
warning light .....................13, 129
brake warning light ..................12
fluid, checking and adding ....194
fluid, refill capacities ..............240
fluid, specifications .........243, 245
lubricant specifications ..243, 245
parking ....................................129
shift interlock ..........................132
Break-in period .............................3
C
Capacities for refilling fluids ....240
Cargo area shade ........................74
Cargo net .....................................74
Certification Label ....................248
Child safety restraints ..............113
child safety belts ....................113
Child safety seats ......................114
attaching with tether straps ..118
in front seat ............................115
in rear seat ..............................115
Index
263

H
Hazard flashers .........................159
Headlamps ...................................20
aiming ......................................233
bulb specifications ..................232
daytime running lights .............20
flash to pass ..............................21
high beam ...........................13, 21
replacing bulbs .......................227
turning on and off ....................20
warning chime ..........................15
Heating ........................................22
heater only system ...................22
Hood ..........................................185
I
Ignition .........................65, 245±246
Infant seats
(see Safety seats) .....................114
Inspection/maintenance (I/M)
testing ........................................226
Instrument panel
cleaning ...................................238
cluster ................................10, 238
lighting up panel and
interior .......................................21
location of components ............10
J
Jack ............................................171
positioning .......................171, 175
storage .....................171±173, 175
Jump-starting your vehicle ......178K
Keys .......................................85±87
key in ignition chime ...............15
positions of the ignition ...........65
L
Lamps
bulb replacement
specifications chart ................232
cargo lamps ...............................21
daytime running light ...............20
fog lamps ...................................20
headlamps .................................20
headlamps, flash to pass ..........21
instrument panel, dimming .....21
interior lamps ...................71, 233
replacing bulbs .......227, 229±232
Lane change indicator (see
Turn signal) .................................64
Lights, warning and indicator ....10
air bag ........................................12
anti-lock brakes (ABS) ....13, 129
anti-theft ...................................13
brake ..........................................12
charging system ........................13
check coolant ............................12
check engine .............................10
cruise indicator .........................15
door ajar ....................................14
fuel cap light .............................11
high beam .................................13
overdrive off ..............................14
safety belt .................................12
speed control ............................69
turn signal indicator .................13
Load limits .................................144
GAWR ......................................144
GVWR ......................................144
Index
266

Item Information
Power steering fluid capacity Fill to range on dipstick. Use
Motorcraft MERCONtAT F.
Manual transmission fluid capacity
22.65L (2.8 quarts). Use Motorcraft
MERCONtAT F.3
Automatic transmission fluid
capacity-4x2 vehicles with 2.3L I4
engines
2
9.4L (9.9 quarts). Use Motorcraft
MERCONtV ATF.
Automatic transmission fluid
capacity-4x2 vehicles with 3.0L or
4.0L engines
2
9.5L (10.0 quarts). Use Motorcraft
MERCONtV ATF.
Automatic transmission fluid
capacity-4x4 vehicles with 3.0L or
4.0L engines.
2
9.8L (10.3 quarts). Use Motorcraft
MERCONtV ATF.
Windshield washer fluid 2.6L (2.75 quarts). Use Ultra-Clear
Windshield Washer Concentrate.
1Use either green-colored Motorcraft Premium Engine Coolant or
yellow-colored Motorcraft Premium Gold Engine Coolant. DO NOT USE
Ford Extended Life Engine Coolant (orange in color). Refer toAdding
engine coolant, in the Maintenance and Care chapter.
2Ensure the correct automatic transmission fluid is used. Transmission
fluid requirements are indicated on the dipstick or on the dipstick
handle. MERCONtand MERCONtV are not interchangeable. DO NOT
mix MERCONtand MERCONtV. Refer to your scheduled maintenance
guide to determine the correct service interval.
3Indicates only approximate dry-fill capacity. Some applications may vary
based on cooler size and if equipped with in-tank cooler. The amount of
transmission fluid and fluid level should be set by the indication on the
dipstick's normal operating range.
Filling station information
272