is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
Customer assistance
206
cap ...........................................177
capacity ...................................194
choosing the right fuel ...........176
comparisons with EPA fuel
economy estimates .................181
detergent in fuel .....................177
filling your vehicle
with fuel ....................174,177,178
filter, specifications .........178,194
fuel pump shut-off switch .....129
gauge .........................................13
improving fuel economy ........178
low fuel warning light ................8
octane rating ....................176,199
quality ......................................176
running out of fuel .................177
safety information relating to
automotive fuels .....................174
Fuses ...................................130,131
Garage door opener ....................53
Gas cap (see Fuel cap) ............177
Gas mileage
(see Fuel economy) .................178
Gauges .........................................13
battery voltage gauge ...............15
engine coolant
temperature gauge ...................14
engine oil pressure gauge ........16
fuel gauge ..................................13
odometer ...................................15
speedometer .............................14
tachometer ................................15
trip odometer ............................15
GAWR
(Gross Axle Weight Rating) .....120
calculating ...............................122
definition .................................120
driving with a heavy load ......120
location ....................................120
GVWR (Gross
Vehicle Weight Rating) .............120
calculating ........................120,122definition .................................120
driving with a heavy load ......120
location ....................................120
Hazard flashers .........................129
Headlamps ...................................17
aiming ......................................188
autolamp system .......................18
bulb specifications ..................188
daytime running lights .............17
flash to pass ..............................17
high beam ............................11,17
replacing bulbs .......................184
turning on and off ....................17
warning chime ..........................13
Heating ........................................43
heating and air
conditioning system .................43
Hood ..........................................149
Ignition .......................................199
positions of the ignition ...........46
Infant seats (see Safety seats) ..96
Inspection/maintenance
(I/M) testing ..............................183
Instrument panel
cleaning ...................................192
cluster ...................................8,192
lighting up
panel and interior .....................18
location of components ..............8
Jump-starting your vehicle ......142
Keyless entry system
autolock .....................................70
locking and unlocking doors ....72
programming entry code .........71
Keys
key in ignition chime ...............13
positions of the ignition ...........46
Lamps
autolamp system .......................18
bulb replacement
specifications chart ................188
cargo lamps ...............................18
Index
218
