2001 FORD EXPLORER SPORT TRAC ECU

Replacing tail lamp/turn/backup lamp bulbs
The tail lamp/turn/backup lamp bulbs are located in the same portion of
the tail lamp assembly, one just below the other. Follow the same steps
to replace either bulb:
1. Lower the tailgate to expose the
lamp assembly.
2. Remove the three rubber plugs,
screws and the lamp assembly from
vehicle.
3. Rotate bulb socket
counterclockwise and remove from
lamp assembly.
4. Carefully pull the bulb straight
out of the socket and push in the
new bulb.
5. Install the bulb socket in lamp
assembly by turning clockwise.
6. Install the lamp assembly and
secure with three screws and rubber
plugs.
Replacing foglamp bulbs
1. Remove the bulb socket from the
foglamp by turning
counterclockwise.
2. Disconnect the electrical
connector from the foglamp bulb.
3. Connect the electrical connector to the new foglamp bulb.
4. Install the bulb socket in the foglamp turning clockwise.
Replacing high-mount brakelamp and cargo lamp bulbs
The replacement of the high-mount brakelamp bulb and cargo lamp bulb
is basically the same. This procedure covers the high-mount brakelamp
bulb.
Maintenance and care
223

To remove the brakelamp assembly:
1. Remove the two screws and lamp
assembly from vehicle.
2. Remove the bulb socket from
lamp assembly by rotating it 45
degrees.
3. Carefully pull bulb straight out of
socket and push in the new bulb.
To install the brakelamp assembly:
1. Install the bulb socket into the
lamp assembly and rotate 45
degrees.
2. Install the lamp assembly on the vehicle and secure with two screws.
Replacing license plate lamp bulbs
The license plate bulbs are located
behind the rear bumper. To change
the license plate lamp bulbs:
1. Reach behind the rear bumper to
locate the bulb socket.
2. Twist the socket counterclockwise
and remove.
3. Pull out the old bulb from socket
and push in the new bulb.
4. Install the bulb socket in lamp
assembly by turning it clockwise.
USING THE RIGHT BULBS
Replacement bulbs are specified in the chart below. Headlamp bulbs
must be marked with an authorized ªD.O.T.º for North America and an
ªEº for Europe to assure lamp performance, light brightness and pattern
and safe visibility. The correct bulbs will not damage the lamp assembly
or void the lamp assembly warranty and will provide quality bulb burn
time.
Maintenance and care
224

If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you. In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could provide,
after following the steps described above, contact the Ford Customer
Relationship Center to find an authorized dealership to help you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
Customer assistance
242

Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board's decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086±5120
1±800±428±3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
Customer assistance
246

Vehicle Security
Styled wheel protector locks
Vehicle security systems
Comfort and convenience
Celluar phone holder
Compass mirror
Compass mirror with temperature display
Engine block heaters
Seatback organizer
Tire step
Travel equipment
Cargo cage
Daytime running lights
Factory luggage rack (cross bars)
Factory luggage rack adaptors (bike, ski, luggage)
Fog lights
Front tow hooks
Heavy-duty battery
Pickup box dividers
Removable luggage rack Ð cross bars
Removable luggage rack adapters
Running boards and bars
Soft luggage cover
Speed control
Trailer hitch
Trailer hitch bars and balls
Trailer hitch wiring adaptor
Customer assistance
249

California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 29 000 km (18 000 miles), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
Customer assistance
252

for adults .........................103±105
for children .....................117±118
lap belt ....................................107
warning light and
chime ...................10, 13, 107±108
Safety seats for children ..........119
Seat belts (see Safety
restraints) ..................................102
Seats
child safety seats ....................119
cleaning ...................................231
SecuriLock passive anti-theft
system ....................................92±94
Servicing your vehicle ..............182
Snowplowing .................................3
Spark plugs,
specifications .....................233, 238
Special notice ................................3
ambulance conversions ..............3
utility-type vehicles ....................3
Specification chart,
lubricants ...........................235, 238
Speed control ..............................56
Speedometer ...............................14
Starting your vehicle ........127, 129
jump starting ..........................174
Steering wheel
tilting .........................................61
T
Tachometer .................................16
Tailgate ........................................75Tires ...........................168, 203±204
changing ..........................168, 171
checking the pressure ............204
replacing ..................................206
rotating ....................................205
snow tires and chains ............207
tire grades ...............................204
treadwear ................................203
Tonneau cover .............................80
Towing .......................................150
recreational towing .................156
trailer towing ..........................150
wrecker ....................................180
Traction-lok rear axle ...............135
Transfer case
fluid checking .........................199
Transmission
automatic operation ...............136
fluid, checking and adding
(automatic) .............................196
fluid, refill capacities ..............233
lubricant specifications ..235, 238
manual operation ....................140
Trip odometer .............................15
Trunk ...........................................83
Turn signal ............................11, 55
V
Vehicle dimensions ...................238
Vehicle Identification Number
(VIN) ..........................................240
Vehicle loading ..........................148
Ventilating your vehicle ...........131
Index
259