2001 FORD EXPLORER phone

Rear seat controls (if equipped)
The Personal Audio System, a
feature of the optional Premium
AM/FM Stereo/Cassette/Single CD
and the MACHtAudio System with
AM/FM Stereo/Cassette/Single CD,
allows front and middle seat
passengers to listen to different
media sources (radio, cassette or
CD) simultaneously. However, the
front and middle-seat passengers
cannot listen to two different radio
stations at the same time.
To turn on the rear seat controls,
press the memory preset controls
3 and 5 at the same time. The
will appear in the display.
Pressing 3 and 5 at the same time
again will turn the rear seat controls
off.
If there is a discrepancy between the rear seat and the front audio
controls, (such as both trying to listen to the same playing media), the
front audio system will receive the desired selection.
To activate the Personal Audio
System, press the
speaker/headphone control. Press
the MODE control to change audio
sources (for headphone mode only).
Use the SEEK, VOLUME and
MEMORY controls to make
adjustments to the playing media.
- VOLUME +
MODE
SEEK MEMORY
REW1FF2SIDE 1-23
4COMP5SHUFFLE6
- VOLUME +
MODE
SEEK MEMORY
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60

Adjusting the volume
Press the + control to increase
volume.
Press the - control to decrease
volume.
From the rear seat controls, volume control can be set no higher than
the current radio setting unless the speakers are turned off. Refer to
Turning speakers on and off.
Turning the speakers on and off
Press to turn all speakers on or off.
Using headphones
Plug a 3.5 mm headphone (not included) into thejack. Press the
speaker on/off control to operate the headphones.
The rear speakers will cut out once the speaker on/off control is pressed.
The front speaker will remain playing for the front passengers. Press the
control again to deactivate the headphones.
- VOLUME +
MODE
SEEK MEMORY
- VOLUME +
MODE
SEEK MEMORY
Controls and features
61

To activate the Personal Audio
System, press the
speaker/headphone control. Press
the MODE control to change audio
sources (for headphone mode only).
Use the SEEK, VOLUME and
MEMORY controls to make
adjustments to the playing media.
Adjusting the volume
Press the + control to increase
volume.
Press the - control to decrease
volume.
From the rear seat controls, volume control can be set no higher than
the current radio setting unless the speakers are turned off. Refer to
Turning speakers on and off.
Turning the speakers on and off
Press to turn all speakers on or off.
- VOLUME +
MODE
SEEK MEMORY
- VOLUME +
MODE
SEEK MEMORY
- VOLUME +
MODE
SEEK MEMORY
Controls and features
76

Using headphones
Plug a 3.5 mm headphone (not included) into thejack. Press the
speaker on/off control to operate the headphones.
The rear speakers will cut out once the speaker on/off control is pressed.
The front speaker will remain playing for the front passengers. Press the
control again to deactivate the headphones.
Mode select
Push the MODE control to toggle
between AM, FM1, FM2, tape, CD or
CD changer (if equipped).
Memory preset control
Push the MEMORY control
successively to allow rear seat
passengers to scroll through the
6 memory presets in AM, FM1 or
FM2.
Push the MEMORY control in CD
changer mode (if equipped) to
advance to the next disc.
- VOLUME +
MODE
SEEK MEMORY
- VOLUME +
MODE
SEEK MEMORY
Controls and features
77

If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you. In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
²Your telephone number (home and business)
²The name of the dealer and the city where the dealership is located
²The year and make of your vehicle
²The date of vehicle purchase
²The current odometer reading
²The vehicle identification number (VIN)
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.) or the Canadian Motor
Vehicle Arbitration Plan (CAMVAP), available in all of Canada (except
Quebec).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state's warranty laws. Ford is also
allowed a final repair attempt in some states.
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Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
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²a brief summary of the action taken by the dealer(s) and Ford Motor
Company
²the names (if known) of all the people you contacted at the
dealership(s)
²a description of the action you expect to resolve your concern
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
#6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. Oral presentation may
be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board's decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086±5120
1±800±428±3718
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The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
FORD CAR CARE PRODUCTS FOR YOUR VEHICLE
Ford has many quality products available from your dealer to clean your
vehicle and protect its finishes. These quality products have been
specifically engineered to fulfill your automotive needs; they are custom
designed to complement the style and appearance of your vehicle. Each
product is made from high quality materials and that meet or exceed
Ford's rigid specifications. For best results, use the following or products
of equivalent quality:
Ford Custom Clearcoat Polish*
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant* (not available in Canada)
Motorcraft Vinyl Conditioner (Canada only)
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