Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
Customer assistance
267
E
Emergencies, roadside
jump-starting ..........................199
Emission control system ..........242
Engine ........................................260
check engine/service engine
soon light ....................................8
cleaning ...................................250
coolant .....................................216
idle speed control ...................225
lubrication
specifications ..................258, 260
refill capacities ........................255
service points ..................209±210
starting after a collision .........186
Engine block heater .................154
Engine oil ..................................210
checking and adding ..............210
dipstick ....................................210
filter, specifications ........213, 255
recommendations ...................213
refill capacities ........................255
specifications ..................258, 260
Exhaust fumes ..........................155
F
Floor mats .................................107
Fluid capacities .........................255
Foglamps .....................................22
Four-Wheel Drive vehicles...12, 167
control trac .......................34, 168
description ......................168±169
driving off road ...............170, 173
electronic shift ..........................34
preparing to drive your
vehicle .....................................161Fuel ............................................234
calculating fuel economy...18, 238
cap .......................................9, 237
capacity ...................................255
choosing the right fuel ...........236
comparisons with EPA fuel
economy estimates .................241
detergent in fuel .....................237
filling your vehicle with
fuel ...........................234, 237, 239
filter, specifications ........238, 255
fuel pump shut-off switch .....186
gauge .........................................16
improving fuel economy ........238
octane rating ...................236, 260
quality ......................................236
running out of fuel .................237
safety information relating to
automotive fuels .....................234
Fuses ..................................187, 189
G
Garage door opener ..............92, 96
Gas cap (see Fuel cap) ........9, 237
Gas mileage (see Fuel
economy) ...................................238
Gauges .........................................13
battery voltage gauge ...............16
engine coolant temperature
gauge .........................................14
engine oil pressure gauge ........16
fuel gauge ..................................16
odometer ...................................15
speedometer .............................14
tachometer ................................15
trip odometer ............................15
GAWR (Gross Axle Weight
Rating) .......................................176
calculating ...............................178
Index
278
