Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
Customer assistance
207
recommendations ...................148
refill capacities ........................193
specifications ..................196, 199
Exhaust fumes ..........................101
F
Fail safe cooling ........................156
Fluid capacities .........................193
Four-Wheel Drive vehicles
preparing to drive your
vehicle .....................................105
Fuel ............................................172
calculating fuel economy .......177
cap ...........................................176
capacity ...................................193
choosing the right fuel ...........174
comparisons with EPA fuel
economy estimates .................180
detergent in fuel .....................175
filling your vehicle
with fuel ..................172, 176±177
filter, specifications ........176, 192
fuel pump shut-off switch .....122
gauge .........................................15
improving fuel economy ........177
octane rating ...................174, 199
quality ......................................175
running out of fuel .................175
safety information relating to
automotive fuels .....................172
Fuses ..................................124±125
G
Garage door opener ....................56
Gas cap (see Fuel cap) ............176
Gas mileage
(see Fuel economy) .................177Gauges .........................................14
battery voltage gauge ...............16
engine coolant
temperature gauge ...................15
engine oil pressure gauge ........16
fuel gauge ..................................15
odometer ...................................16
speedometer .............................14
trip odometer ............................17
GAWR
(Gross Axle Weight Rating) .....109
calculating ...............................111
definition .................................109
driving with a heavy load ......109
location ....................................109
GVWR (Gross
Vehicle Weight Rating) .............109
calculating .......................109, 111
definition .................................109
driving with a heavy load ......109
location ....................................109
H
Hazard flashers .........................122
Headlamps ...................................18
aiming ......................................187
bulb specifications ..................186
daytime running lights .............18
flash to pass ..............................19
high beam ...........................13, 18
replacing bulbs ...............182±183
turning on and off ....................18
warning chime ..........................14
Heating ........................................19
auxiliary heater and air
conditioner ................................25
heater only system ...................19
heating and air conditioning
system .......................................21
Index
218
