replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
THE DISPUTE SETTLEMENT BOARD (U.S. only)
The Dispute Settlement Board is:
²an independent, third-party arbitration program for warranty disputes
²available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance as designed
concerns on Ford and Lincoln Mercury cars and Ford and Lincoln
Mercury light trucks which are within the terms of any applicable written
new vehicle warranty are eligible for review, except those involving:
²a non-Ford product
²a non-Ford dealership
²sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
²items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
²vehicles with non-U.S. warranties
Customer assistance
206
ProCarManuals.com
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
Customer assistance
207
ProCarManuals.com
A
Air bag supplemental
restraint system ..........................83
and child safety seats ..............85
description ................................83
disposal ......................................87
driver air bag ............................85
indicator light .....................12, 87
operation ...................................85
passenger air bag .....................85
Air cleaner filter ...............149, 192
Air conditioning ..........................19
Ambulance packages ....................4
Antifreeze
(see Engine coolant) ................151
Anti-lock brake system
(see Brakes) ......................102±103
Audio system (see Radio) .........27
Automatic transmission
driving an automatic
overdrive .................................107
fluid, adding ............................158
fluid, checking ........................158
fluid, refill capacities ..............193
fluid, specification ..................199
Auxiliary power point .................26
Axle
lubricant specifications ..196, 199
refill capacities ........................193
traction lok ..............................105
B
Battery .......................................161
acid, treating emergencies .....161
charging system
warning light .............................12disconnecting ..........................163
jumping a disabled battery ....138
maintenance-free ....................161
replacement, specifications ...192
servicing ..................................161
voltage gauge ............................16
Belt minder .................................79
Brakes ........................................102
anti-lock ...........................102±103
anti-lock brake system
(ABS) warning light .........10, 102
brake warning light ..................10
fluid, checking and adding ....150
fluid, refill capacities ..............193
fluid, specifications .........196, 199
lubricant specifications ..196, 199
shift interlock ..........................106
Break-in period .............................3
C
Capacities for refilling fluids ....193
Child safety restraints ................88
child safety belts ......................88
Child safety seats ........................89
in front seat ..............................91
in rear seat ................................91
tether anchorage hardware .....93
Cleaning your vehicle ...............187
engine compartment ..............189
exterior ....................................188
exterior lamps .........................190
instrument cluster lens ..........191
instrument panel ....................190
interior .....................................191
plastic parts ............................190
safety belts ..............................191
washing ....................................187
waxing .....................................188
Index
216
ProCarManuals.com
Hood ..........................................145
I
Ignition .................................49, 199
Infant seats (see Safety seats) ..89
Inspection/maintenance
(I/M) testing ..............................181
Instrument panel
cleaning ...................................190
cluster ................................10, 191
lighting up
panel and interior .....................19
location of components ............10
J
Jack ............................................131
positioning ...............................131
storage .....................................131
Jump-starting your vehicle ......138
K
Keys
key in ignition chime ...............14
positions of the ignition ...........49
L
Lamps
bulb replacement
specifications chart ................186
cargo lamps ...............................19
daytime running light ...............18
headlamps .................................18
headlamps, flash to pass ..........19
instrument panel, dimming .....19
interior lamps .....................59±60
replacing bulbs ...............182±186Lane change indicator
(see Turn signal) ........................50
Lights, warning and indicator ....10
air bag ........................................12
anti-lock brakes (ABS) ....10, 102
brake ..........................................10
charging system ........................12
check coolant ............................13
engine oil pressure ...................13
high beam .................................13
safety belt .................................12
service engine soon ..................10
turn signal indicator .................13
Load limits .................................109
GAWR ......................................109
GVWR ......................................109
trailer towing ..........................109
Loading instructions .................111
Lubricant specifications ...196, 199
Lumbar support, seats ...............68
M
Mirrors
fold away ...................................62
side view mirrors (power) .......61
Motorcraft parts ................176, 192
O
Octane rating ............................174
Odometer .....................................16
Oil (see Engine oil) ..................146
Overdrive .....................................55
Index
219
ProCarManuals.com
Item Information
Required fuel Unleaded fuel only - 87 octane
Fuel tank capacity Refer toRefill capacitiesin the
Capacities and specifications
chapter.
Engine oil capacity-gasoline
engine (includes filter change)5.7L (6.0 quarts). Use Motorcraft SAE
5W-20 Super Premium Motor Oil, Ford
specification WSS-M2C153-H.
Engine oil capacity-diesel
engineRefer to the7.3 Liter Power Stroke
Direct Injection Turbo Diesel
Owner's Guide Supplement.
Tire size and pressure Refer to the Certification Label on
driver's door panel.
Hood release Pull handle under the left side of the
instrument panel.
Coolant capacity-
gasoline engine
1Refer toRefill capacitiesin the
Capacities and specifications
chapter.
Coolant capacity-
diesel engine
1Refer to the7.3 Liter Power Stroke
Direct Injection Turbo Diesel
Owner's Guide Supplement.
Power steering fluid capacity Fill to line on reservoir. Use Motorcraft
MERCONtAT F.
Automatic transmission fluid
capacity-4R70W
213.1L (13.9 quarts). Use Motorcraft
MERCONtV ATF.3
Automatic transmission fluid
capacity-4R100 except
E-Super Duty
2
15.0L (15.9 quarts). Use Motorcraft
MERCONtAT F.3
Automatic transmission fluid
capacity-4R100 E-Super Duty215.5L (16.4 quarts). Use Motorcraft
MERCONtAT F.3
Windshield washer fluid 4.0L (4.2 quarts). Use Ultra-Clear
Windshield Washer Concentrate.
1Use Ford Premium Engine Coolant (green in color). DO NOT USE Ford
Extended Life Engine Coolant (orange in color). Refer toAdding engine
coolant, in the Maintenance and Care chapter.
Filling station information
223
ProCarManuals.com
2Ensure the correct automatic transmission fluid is used. Transmission
fluid requirements are indicated on the dipstick or on the dipstick
handle. Check the container to verify the fluid being added is of the
correct type. Refer to your scheduled maintenance guide to determine
the correct service interval.
Some transmission fluids may be labeled as dual usage, such as
MERCONtand MERCONtV. These dual usage fluids are not to be used
in an automatic transmission that requires use of the MERCONttype
fluid. However, these dual usage fluids may be used in transmissions that
require the MERCONtV type fluid.
MERCONtand MERCONtV type fluids are not interchangeable.
DO NOT mix MERCONtand MERCONtV. Use of a transmission
fluid that indicates dual usage (MERCONtand MERCONtV) in
an automatic transmission application requiring MERCONtmay
cause transmission damage. Use of any fluid other than the
recommended fluid may cause transmission damage.
3Indicates only approximate dry-fill capacity. Some applications may
vary based on cooler size and if equipped with in-tank cooler. The
amount of transmission fluid and fluid level should be set by the
indication on the dipstick's normal operating range.
Filling station information
224
ProCarManuals.com