2001 FORD CROWN VICTORIA light

Ford Extended Service Plan
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
²Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
²Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options, or visit the Ford ESP website at
www.ford-esp.com.
GETTING THE SERVICES YOU NEED
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. It is preferred that you return to the Ford dealer
where your vehicle was purchased when warranty repairs are needed.
However, you may also take your vehicle to another Ford Motor
Company or Ford of Canada dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership can not assist you,
then contact the Customer Relationship Center.
Customer assistance
228

The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance concerns as
on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light
trucks which are within the terms of any applicable written new vehicle
warranty are eligible for review, except those involving:
²a non-Ford product
²a non-Ford dealership
²sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
²items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
²vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Customer assistance
231

Vehicle Security
Keyless entry
Wheel locks for styled wheels
Vehicle security systems
Comfort and convenience
Cargo nets
Engine block heaters
Travel equipment
Daytime running lights
HomeLinkt
Rear view mirror with tire pressure sensor
Trunk organizer
Protection and appearance equipment
Air bag anti-theft locks
Carpet floor mats
Electrochromic compass mirror
Electrochromic compass mirror with temperature display
Emergency kit
Door edge guards
First aid kit
Flat splash guards
Front end covers
Locking gas cap
Molded splash guards
Styled hood deflector
Underbody security lighting
Universal floor mats
Customer assistance
237

A
Air bag supplemental restraint
system ........................................121
and child safety seats ............123
description ..............................121
disposal ....................................125
driver air bag ..........................123
indicator light ...................10, 125
operation .................................123
passenger air bag ...................123
Air cleaner filter ...............192, 220
Air conditioning ..........................29
automatic temperature
control system ..........................32
Air suspension ...........................142
description ..............................142
warning light .............................13
Antifreeze (see Engine
coolant) .....................................179
Anti-lock brake system
(see Brakes) ......................138±139
Audio system (see Radio) .........38
Automatic transmission
driving an automatic
overdrive .................................144
fluid, adding ............................187
fluid, checking ........................187
fluid, refill capacities ..............221
fluid, specification ..................224
Auxiliary power point ...........72, 88
Axle
lubricant specifications ..223±224
refill capacities ........................221
traction lok ..............................147B
Battery .......................................190
acid, treating emergencies .....190
charging system
warning light .............................13
jumping a disabled battery ....165
maintenance-free ....................190
replacement, specifications ...220
servicing ..................................190
voltage gauge ............................21
Belt minder ...............................117
Brakes ........................................138
anti-lock ...........................138±139
anti-lock brake system
(ABS) warning light .........12, 139
brake warning light ..................12
fluid, checking and adding ....178
fluid, refill capacities ..............221
fluid, specifications .........223±224
lubricant specifications ..223±224
pedals (see Power adjustable
foot pedals) ...............................71
shift interlock ..........................143
Break-in period .............................3
C
Capacities for refilling fluids ....221
Cassette tape player ...................57
CD changer .................................67
Certification Label ....................226
Child safety restraints ..............126
child safety belts ....................126
Child safety seats ......................127
attaching with tether straps ..132
in front seat ............................129
in rear seat ......................129, 131
Index
241

Cleaning your vehicle ...............215
engine compartment ..............217
exterior ............................215±216
exterior lamps .........................217
instrument cluster lens ..........218
instrument panel ....................218
interior .....................................219
mirrors .....................................216
plastic parts ............................216
safety belts ..............................219
washing ....................................215
waxing .....................................215
wheels ......................................216
windows ..................................219
wiper blades ............................217
woodtone trim ........................219
Climate control (see Air
conditioning or Heating) ............29
Clock ..........................42, 49, 56, 66
Compass, electronic ....................83
calibration .................................84
set zone adjustment .................84
Console ........................................88
Controls
power seat .......................105±106
Coolant
checking and adding ..............179
coolant temperature light ........11
refill capacities ................183, 221
specifications ..................223±224
Cruise control (see Speed
control) ........................................75
Customer Assistance ................153
Ford accessories for your
vehicle .....................................235
Ford Extended
Service Plan ............................228
Getting assistance outside the
U.S. and Canada .....................234Getting roadside assistance ...153
Getting the service
you need .................................228
Ordering additional owner's
literature .................................238
The Dispute Settlement
Board .......................................230
Utilizing the
Mediation/Arbitration
Program ...................................234
D
Daytime running lamps (see
Lamps) .........................................27
Defrost
rear window ..............................38
Dipstick
automatic transmission
fluid ..........................................187
engine oil .................................175
Doors
lubricant specifications ..........223
Driving under special
conditions
through water .........................152
E
Electronic message center .........22
Emergencies, roadside
jump-starting ..........................165
Emission control system ..........207
Engine ................................224±225
check engine/service engine
soon light ....................................9
cleaning ...................................217
coolant .....................................179
fail-safe coolant ......................184
Index
242

idle speed control ...................190
lubrication
specifications ..................223±224
refill capacities ........................221
service points ..........................174
starting after a collision .........154
Engine block heater .................136
Engine oil ..................................175
change oil soon warning,
message center .......................175
checking and adding ..............175
dipstick ....................................175
filter, specifications ........177, 220
recommendations ...................177
refill capacities ........................221
specifications ..................223±224
Exhaust fumes ..........................137
F
Fail safe cooling ........................184
Floor mats ...................................89
Fluid capacities .........................221
Fuel ............................................199
calculating fuel economy .......204
cap .....................................10, 201
capacity ...................................221
choosing the right fuel ...........202
comparisons with EPA fuel
economy estimates .................207
detergent in fuel .....................203
filling your vehicle with
fuel ...........................199, 201, 204
filter, specifications ........203, 220
fuel filler door override ............85
fuel filler door release ..............85
fuel pump shut-off switch .....154
gauge .........................................17
improving fuel economy ........204low fuel warning light ................8
octane rating ...........202, 224±225
quality ......................................202
running out of fuel .................203
safety information relating to
automotive fuels .....................199
Fuses ..................................156±157
G
Garage door opener ....................79
Gas cap (see Fuel cap) ......10, 201
Gas mileage (see Fuel
economy) ...................................204
Gauges .........................................17
battery voltage gauge ...............21
engine coolant temperature
gauge .........................................20
engine oil pressure gauge ........22
fuel gauge ..................................17
odometer ...................................19
speedometer .............................18
trip odometer ............................20
GAWR (Gross Axle Weight
Rating) .......................................147
definition .................................147
driving with a heavy load ......147
location ....................................147
GVWR (Gross Vehicle Weight
Rating) .......................................147
calculating ...............................147
definition .................................147
driving with a heavy load ......147
location ....................................147
H
Hazard flashers .........................154
Head restraints .........................103
Index
243

Headlamps ...................................27
aiming ......................................214
autolamp system .......................28
bulb specifications ..................214
daytime running lights .............27
flash to pass ..............................28
high beam ...........................12, 28
replacing bulbs .......................209
turning on and off ....................27
warning chime ..........................16
Heating ........................................29
heating and air conditioning
system .......................................29
HomeLink universal
transceiver (see Garage door
opener) ..................................79±82
Hood ..........................................173
I
Ignition .........................73, 224±225
Infant seats
(see Safety seats) .....................127
Inspection/maintenance (I/M)
testing ........................................208
Instrument panel
cleaning ...................................218
cluster ..................................8, 218
lighting up panel
and interior ...............................27
location of components ..............8
J
Jack ............................................161
positioning ...............................161
storage .....................................161
Jump-starting your vehicle ......165K
Keyless entry system .................98
autolock .....................................91
keypad .......................................98
programming entry code .........99
Keys .......................................95±97
key in ignition chime ...............16
positions of the ignition ...........73
L
Lamps
autolamp system .......................28
bulb replacement
specifications chart ................214
cargo lamps ...............................27
daytime running light ...............27
headlamps .................................27
headlamps, flash to pass ..........28
instrument panel, dimming .....27
interior lamps ...................27, 213
replacing bulbs ...............209±213
Lane change indicator
(see Turn signal) ........................72
Lights, warning and indicator ......8
air bag ........................................10
air suspension ...........................13
anti-lock brakes (ABS) ....12, 139
brake ..........................................12
charging system ........................13
check engine ...............................9
fuel cap light .............................10
high beam .................................12
low coolant ................................11
low fuel ........................................8
oil pressure ...............................13
overdrive off ..............................14
safety belt .................................11
speed control ............................79
Index
244

for children .....................125±126
lap belt ....................................115
Occupant Classification
Sensor ......................................109
warning light and
chime ...................11, 16, 116±117
Safety seats for children ..........127
Seat belts (see Safety
restraints) ..................................107
Seats ..........................................103
child safety seats ....................127
cleaning ...................................219
SecuriLock passive anti-theft
system ....................................95±97
Servicing your vehicle ..............172
Spark plugs,
specifications .............220, 224±225
Special notice ................................3
Specification chart,
lubricants ...........................223±224
Speed control ..............................75
Speedometer ...............................18
Starting your vehicle ........134, 136
jump starting ..........................165
Steering
speed sensitive .......................142
Steering wheel
tilting .........................................74
T
Tires ...........................161, 194±196
changing ..........................161±162
checking the pressure ............196
replacing ..................................197rotating ....................................196
snow tires and chains ............198
tire grades ...............................195
treadwear ................................195
Towing .......................................149
recreational towing .................151
trailer towing ..........................149
wrecker ....................................171
Traction control ..................72, 140
off light ......................................14
Traction-lok rear axle ...............147
Transmission .............................143
fluid, checking and adding
(automatic) .............................187
fluid, refill capacities ..............221
lubricant specifications ..223±224
Trip odometer .............................20
Trunk .........................................101
remote release ....................86, 92
Turn signal ............................12, 72
V
Vehicle dimensions ...................225
Vehicle Identification Number
(VIN) ..........................................227
Vehicle loading ..........................147
Ventilating your vehicle ...........137
W
Warning chimes ...........................16
Warning lights (see Lights) .........8
Washer fluid ..............................179
Water, Driving through .............152
Index
246