2001 FORD CROWN VICTORIA ECU

Failure to follow these precautions may adversely affect the
handling of the vehicle and make it easier for the driver to lose
control and roll over.
Tires that are larger or smaller than your vehicle's original tires may also
affect the accuracy of your speedometer.
SNOW TIRES AND CHAINS
Snow tires must be the same size and grade as the tires you
currently have on your vehicle.
The tires on your vehicle have all weather treads to provide traction in
rain and snow. However, in some climates, you may need to use snow
tires and chains.
Follow these guidelines when using snow tires and chains:
²Use only cable type chains offered by Ford as an accessory or
equivalent on vehicles with aluminum wheels. Using SAE class S or
other conventional link type chains may cause damage to the vehicle's
wheel house and/or body. Either cable type chains or SAE class S
chains can be used on vehicles with original equipment steel wheels.
²Install chains securely, verifying that the chains do not touch any
wiring, brake lines or fuel lines.
²Drive cautiously. If you hear the chains rub or bang against your
vehicle, stop and re-tighten the chains. If this does not work, remove
the chains to prevent damage to your vehicle.
²If possible, avoid fully loading your vehicle.
²Remove the tire chains when they are no longer needed. Do not use
tire chains on dry roads.
²The suspension insulation and bumpers will help prevent vehicle
damage. Do not remove these components from your vehicle when
using snow tires and chains.
Maintenance and care
198

5. Pull the bulb from the socket and
push in the new bulb.
6. Install the bulb socket into the
lamp assembly by rotating it
clockwise.
7. Install the lamp assembly on the
vehicle with three nut and washer
assemblies ensuring the washers on
the nuts are flush with the body to
prevent water from entering the
trunk.
8. Install the plastic retainer and carefully push the carpet back in to
place.
Replacing license plate lamp bulbs
1. Remove two screws, grommets
and the license plate lamp assembly
from the trunk lid.
2. Carefully pull the bulb from the
socket and push in the new bulb.
3. Install the lamp assembly on
trunk lid with two grommets,
ensuring the grommets are pushed
all the way in to the trunk lid and
secure with two screws.
Replacing backup lamp bulbs
1. Open trunk and remove bulb
socket from the trunk lid by turning
counterclockwise.
2. Pull the bulb straight out of the
socket and push in the new bulb.
3. Install the bulb socket in trunk lid
by turning clockwise.
Maintenance and care
212

If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you. In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could provide,
after following the steps described above, contact the Ford Customer
Relationship Center to find an authorized dealership to help you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
Customer assistance
229

Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board's decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086±5120
1±800±428±3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
Customer assistance
233

Vehicle Security
Keyless entry
Wheel locks for styled wheels
Vehicle security systems
Comfort and convenience
Cargo nets
Engine block heaters
Travel equipment
Daytime running lights
HomeLinkt
Rear view mirror with tire pressure sensor
Trunk organizer
Protection and appearance equipment
Air bag anti-theft locks
Carpet floor mats
Electrochromic compass mirror
Electrochromic compass mirror with temperature display
Emergency kit
Door edge guards
First aid kit
Flat splash guards
Front end covers
Locking gas cap
Molded splash guards
Styled hood deflector
Underbody security lighting
Universal floor mats
Customer assistance
237

Obtaining a French owner's guide
French Owner's Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle's applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 29 000 km (18 000 miles), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity
(a defect or condition that substantially impairs the use, value or safety
of the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
Customer assistance
239

for children .....................125±126
lap belt ....................................115
Occupant Classification
Sensor ......................................109
warning light and
chime ...................11, 16, 116±117
Safety seats for children ..........127
Seat belts (see Safety
restraints) ..................................107
Seats ..........................................103
child safety seats ....................127
cleaning ...................................219
SecuriLock passive anti-theft
system ....................................95±97
Servicing your vehicle ..............172
Spark plugs,
specifications .............220, 224±225
Special notice ................................3
Specification chart,
lubricants ...........................223±224
Speed control ..............................75
Speedometer ...............................18
Starting your vehicle ........134, 136
jump starting ..........................165
Steering
speed sensitive .......................142
Steering wheel
tilting .........................................74
T
Tires ...........................161, 194±196
changing ..........................161±162
checking the pressure ............196
replacing ..................................197rotating ....................................196
snow tires and chains ............198
tire grades ...............................195
treadwear ................................195
Towing .......................................149
recreational towing .................151
trailer towing ..........................149
wrecker ....................................171
Traction control ..................72, 140
off light ......................................14
Traction-lok rear axle ...............147
Transmission .............................143
fluid, checking and adding
(automatic) .............................187
fluid, refill capacities ..............221
lubricant specifications ..223±224
Trip odometer .............................20
Trunk .........................................101
remote release ....................86, 92
Turn signal ............................12, 72
V
Vehicle dimensions ...................225
Vehicle Identification Number
(VIN) ..........................................227
Vehicle loading ..........................147
Ventilating your vehicle ...........137
W
Warning chimes ...........................16
Warning lights (see Lights) .........8
Washer fluid ..............................179
Water, Driving through .............152
Index
246