2001 CHEVROLET TRACKER service

7-49 Rear Axle (All) and Front Axle
(Four-Wheel Drive) Service
Check the gear lubricant level and add if needed. See
ªRear Axleº and ªFour
-Wheel Driveº in the Index.
A fluid loss may indicate a problem. Check the
system(s), and repair the system(s) if needed. Refer to
ªScheduled Maintenance Services,º earlier in this
section, to determine when to change the lubricant.
Brake System Inspection
Inspect the complete system. Inspect brake lines and
hoses for proper hook
-up, binding, leaks, cracks,
chafing, etc. Inspect disc brake pads for wear and rotors
for surface condition. Also inspect drum brake linings
for wear and cracks. Inspect other brake parts, including
drums, wheel cylinders, calipers, parking brake, etc.
Check parking brake adjustment. You may need to have
your brakes inspected more often if your driving habits
or conditions result in frequent braking.

7-53
Part E: Maintenance Record
After the scheduled services are performed, record the date, odometer reading and who performed the service in the
boxes provided after the maintenance interval. Any additional information from ªOwner Checks and Servicesº or
ªPeriodic Maintenanceº can be added on the following record pages. Also, you should retain all maintenance receipts.
Your owner information portfolio is a convenient place to store them.
Maintenance Record
DATEODOMETER
READINGSERVICED BYMAINTENANCE PERFORMED

7-54
Maintenance Record
DATEODOMETER
READINGSERVICED BYMAINTENANCE PERFORMED

8-
8-1
Section 8 Customer Assistance Information
Here you will find out how to contact Chevrolet if you need assistance. This section also tells you how to obtain
service publications and how to report any safety defects.
8
-2 Customer Satisfaction Procedure
8
-4 Customer Assistance for Text Telephone
(TTY) Users
8
-4 Customer Assistance Offices
8
-5 GM Mobility Program for Persons
with Disabilities
8
-6 Chevrolet Roadside Assistance Program
8
-7 Canadian Roadside Assistance8
-8 Courtesy Transportation
8
-9 Warranty Information
8
-10 Reporting Safety Defects to the United
States Government
8
-10 Reporting Safety Defects to the
Canadian Government
8
-11 Reporting Safety Defects to General Motors

8-2
Customer Satisfaction ProcedureYour satisfaction and goodwill are important to your
dealer and to Chevrolet. Normally, any concerns with
the sales transaction or the operation of your vehicle
will be resolved by your dealer's sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the
general manager.

8-6
Chevrolet Roadside Assistance Program
To enhance Chevrolet's strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment of the Chevrolet Roadside Assistance
Center. As the owner of a 2001 Chevrolet, membership
in Roadside Assistance is free.
Roadside Assistance is available 24 hours a day,
365 days a year, by calling 1
-800-CHEV-USA (243-8872).
This toll-free number will provide you over
-the-phone
roadside assistance with minor mechanical problems. If your problem cannot be resolved over the phone,
our advisors have access to a nationwide network of dealer
recommended service providers. Roadside membership
is free; however some services may incur costs.
Roadside offers two levels of service to the customer,
Basic Care and Courtesy Care:

Toll
-free number, 1-800-CHEV-USA (243-8872),
text telephone (TTY) users, call 1
-888-889-2438

Free towing for warranty repairs

Basic over
-the-phone technical advice

Available dealer services at reasonable costs
(i.e., wrecker services, locksmith/key service,
glass repair, etc.)
ROADSIDE Courtesy Care PROVIDES:

Roadside Basic Care services (as outlined previously)
Plus:

FREE Non
-Warranty Towing (to the closest dealer
from a legal roadway)

FREE Locksmith/Key Service (when keys are lost
on the road or locked inside)

FREE Flat Tire Service (spare installed on the road)

FREE Jump Start (at home or on the road)

FREE Fuel Delivery ($5 of fuel delivered on the road)

8-7
Chevrolet offers Courtesy Transportation for customers
needing warranty service. Courtesy Transportation will
be offered in conjunction with the coverage provided by
the Bumper
-to-Bumper New Vehicle Limited Warranty
to eligible purchasers of 2001 Chevrolet passenger cars
and light duty trucks. (Please see your selling dealer
for details.)
Courtesy Care is available to retail and retail lease
customers operating 2001 and newer Chevrolet vehicles
for a period of 3 years/36,000 miles (60 000 km),
whichever occurs first. All Courtesy Care services must
be pre
-arranged by Chevrolet Roadside or dealer
service management.
Basic Care and Courtesy Care are not part of or
included in the coverage provided by the New Vehicle
Limited Warranty. Chevrolet reserves the right to
modify or discontinue Basic Care and Courtesy Care
at any time.
The Roadside Assistance Center uses companies
that will provide you with quality and priority service.
When roadside services are required, our advisors will
explain any payment obligations that may be incurred
for utilizing outside services.For prompt assistance when calling, please have the
following available to give to the advisor:

Vehicle Identification Number (VIN)

License plate number

Vehicle color

Vehicle location

Telephone number where you can be reached

Vehicle mileage

Description of problem
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1
-800-268-6800 for emergency services.

8-8
Courtesy Transportation
Chevrolet has always exemplified quality and value
in its offering of motor vehicles. To enhance your
ownership experience, we and our participating dealers
are proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to
retail purchase/lease customers in conjunction with
the Bumper
-to-Bumper coverage provided by the
New Vehicle Limited Warranty. Several transportation
options are available when warranty repairs are
required. This will reduce your inconvenience during
warranty repairs.
Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer can help minimize your inconvenience. If your
vehicle cannot be scheduled into the service department
immediately, keep driving it until it can be scheduled for
service, unless, of course, the problem is safety
-related.
If it is, please call your dealership, let them know this,
and ask for instructions.If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in the
work day as possible to allow for same day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait Chevrolet helps
minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle service
to get you to your destination with minimal interruption of
your daily schedule. This includes a one way shuttle ride to
a destination up to 10 miles from the dealership.
Public Transportation or Fuel Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement up to $30 per day (five days maximum)
may be available for the use of public transportation
such as taxi or bus. In addition, should you
arrange transportation through a friend or relative,
reimbursement for reasonable fuel expenses up to
$10 per day (five day maximum) may be available.
Claim amounts should reflect actual costs and be
supported by original receipts.