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Remote Door Unlock -- To contact the center,
call 1
-888-4-ONSTAR. You will be required to
provide your security information. An advisor will
send a command to your vehicle to unlock itself.
The advisor can delay unlocking your vehicle.
Remote Door Unlock is disabled 48 hours after the
vehicle is parked to maintain the battery charge.
Vehicle Locator Service
-- To contact the center,
call 1
-888-4-ONSTAR. You will be required to
provide your security information. An advisor will
send a command to your vehicle to sound the horn
and/or flash the lamps.
In order to provide you with excellent service, calls with
the OnStar Center may be monitored or recorded.
Premium Services (Includes Safety and
Security Services)
Route Support -- An advisor can provide directions
or guidance to anywhere you want to go. In addition,
they can help you locate gas stations, rest areas,
ATMs, hospitals, hotels, stores, eateries and more.
Concierge Services
-- The concierge advisor can
obtain tickets, reservations or help with vacation/trip
planning and other unique items and services.
Ride Assist
-- An advisor can locate transportation
in the event that you are unable to drive.
OnStar System Limitations
Complete limitations can be found on the subscriber
services agreement.
OnStar Service is:
available in the 48 contiguous United States, Alaska,
Hawaii and Canada;
available when the vehicle is within the operating
range of a cellular provider;
subject to limitations caused by atmospheric
conditions, such as severe weather or topographical
conditions, such as mountainous terrain.
subject to cellular carrier equipment limitations.
Global positioning capabilities used to deliver service
will not be available if satellite signals are obstructed.
OnStar will not function if the vehicle's battery is
discharged or disconnected. It may also be inoperative
if the vehicle is in an accident and the OnStar or vehicle
electrical system components are damaged.
Safety and security services are provided by existing
governmental emergency service providers. OnStar will
use reasonable efforts to contact the appropriate
emergency service provider and request assistance but
cannot promise that they will respond to the call in a
timely manner or at all.
