Page 363 of 389

Long Trip/Highway Scheduled Maintenance
7-22
30,000 Miles (50 000 km)
Change engine oil and filter (or every 12 months, whichever occurs first).
An Emission Control Service. (See footnote *.)
If Equipped: Replace passenger compartment air filter.
Rotate tires. See ªTire Inspection and Rotationº in the Index for proper rotation
pattern and additional information. (See footnote @.) (See footnote +.)
Replace engine air cleaner filter.
An Emission Control Service.
37,500 Miles (62 500 km)
Change engine oil and filter (or every 12 months, whichever occurs first).
An Emission Control Service. (See footnote *.)
Rotate tires. See ªTire Inspection and Rotationº in the Index for proper rotation
pattern and additional information. (See footnote @.) (See footnote +.)
45,000 Miles (75 000 km)
Change engine oil and filter (or every 12 months, whichever occurs first).
An Emission Control Service. (See footnote *.)
If Equipped: Replace passenger compartment air filter.
Rotate tires. See ªTire Inspection and Rotationº in the Index for proper rotation
pattern and additional information. (See footnote @.) (See footnote +.)
ACTUAL
SERVICED BY:MILEAGE
DATE
ACTUAL
SERVICED BY:MILEAGE
DATE
ACTUAL
SERVICED BY:MILEAGE
DATE
Page 364 of 389
Long Trip/Highway Scheduled Maintenance
7-23
50,000 Miles (83 000 km)
Change automatic transaxle fluid and filter if the vehicle is mainly driven
under one or more of these conditions:
± In heavy city traffic where the outside temperature regularly reaches
90F (32C) or higher.
± In hilly or mountainous terrain.
± When doing frequent trailer towing.
± Uses such as found in taxi, police or delivery service.
If you do not use your vehicle under any of these conditions, change the fluid
and filter at 100,000 miles (166 000 km).
52,500 Miles (87 500 km)
Change engine oil and filter (or every 12 months, whichever occurs first).
An Emission Control Service. (See footnote *.)
Rotate tires. See ªTire Inspection and Rotationº in the Index for proper rotation
pattern and additional information. (See footnote @.) (See footnote +.)
ACTUAL
SERVICED BY:MILEAGE
DATE
ACTUAL
SERVICED BY:MILEAGE
DATE
Page 365 of 389

Long Trip/Highway Scheduled Maintenance
7-24
60,000 Miles (100 000 km)
Change engine oil and filter (or every 12 months, whichever occurs first).
An Emission Control Service. (See footnote *.)
If Equipped: Replace passenger compartment air filter.
Rotate tires. See ªTire Inspection and Rotationº in the Index for proper rotation
pattern and additional information. (See footnote @.) (See footnote +.)
Inspect engine accessory drive belt.
An Emission Control Service.
Replace engine air cleaner filter.
An Emission Control Service.
67,500 Miles (112 500 km)
Change engine oil and filter (or every 12 months, whichever occurs first).
An Emission Control Service. (See footnote *.)
Rotate tires. See ªTire Inspection and Rotationº in the Index for proper rotation
pattern and additional information. (See footnote @.) (See footnote +.)
75,000 Miles (125 000 km)
Change engine oil and filter (or every 12 months, whichever occurs first).
An Emission Control Service. (See footnote *.)
If Equipped: Replace passenger compartment air filter.
Rotate tires. See ªTire Inspection and Rotationº in the Index for proper rotation
pattern and additional information. (See footnote @.) (See footnote +.)
ACTUAL
SERVICED BY:MILEAGE
DATE
ACTUAL
SERVICED BY:MILEAGE
DATE
ACTUAL
SERVICED BY:MILEAGE
DATE
Page 366 of 389

Long Trip/Highway Scheduled Maintenance
7-25
82,500 Miles (137 500 km)
Change engine oil and filter (or every 12 months, whichever occurs first).
An Emission Control Service. (See footnote *.)
Rotate tires. See ªTire Inspection and Rotationº in the Index for proper rotation
pattern and additional information. (See footnote @.) (See footnote +.)
90,000 Miles (150 000 km)
Change engine oil and filter (or every 12 months, whichever occurs first).
An Emission Control Service. (See footnote *.)
If Equipped: Replace passenger compartment air filter.
Replace engine air cleaner filter.
An Emission Control Service.
Rotate tires. See ªTire Inspection and Rotationº in the Index for proper rotation
pattern and additional information. (See footnote @.) (See footnote +.)
97,500 Miles (162 500 km)
Change engine oil and filter (or every 12 months, whichever occurs first).
An Emission Control Service. (See footnote *.)
Rotate tires. See ªTire Inspection and Rotationº in the Index for proper rotation
pattern and additional information. (See footnote @.) (See footnote +.)
ACTUAL
SERVICED BY:MILEAGE
DATE
ACTUAL
SERVICED BY:MILEAGE
DATE
ACTUAL
SERVICED BY:MILEAGE
DATE
Page 367 of 389

Long Trip/Highway Scheduled Maintenance
7-26
100,000 Miles (166 000 km)
Inspect spark plug wires.
An Emission Control Service.
Replace spark plugs.
An Emission Control Service.
Change automatic transaxle fluid and filter if the vehicle is mainly driven
under one or more of these conditions:
± In heavy city traffic where the outside temperature regularly reaches
90F (32C) or higher.
± In hilly or mountainous terrain.
± When doing frequent trailer towing.
± Uses such as found in taxi, police or delivery service.
If you haven't used your vehicle under severe service conditions listed
previously and, therefore, haven't changed your automatic transaxle fluid,
change both the fluid and filter.
150,000 Miles (240 000 km)
Drain, flush and refill cooling system (or every 60 months since last service,
whichever occurs first). See ªEngine Coolantº in the Index for what to use.
Inspect hoses. Clean radiator, condenser, pressure cap and neck. Pressure test
the cooling system and pressure cap.
An Emission Control Service.
ACTUAL
SERVICED BY:MILEAGE
DATE
ACTUAL
SERVICED BY:MILEAGE
DATE
Page 379 of 389

8-2
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Buick. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer's sales or service departments.
Sometimes, however, despite the best intentions of
all concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction,
the following steps should be taken:STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the
general manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help, contact
the Buick Customer Assistance Center by calling
1-800-521-7300. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Page 380 of 389

8-3
When contacting Buick, please remember that your
concern will likely be resolved at a dealer's facility.
That is why we suggest you follow Step One first if
you have a concern.
STEP THREE -- Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However, if you
continue to remain unsatisfied after following the
procedure outlined in Steps One and Two, you should
file with the GM/BBB Auto Line Program to enforce
any additional rights you may have. Canadian owners
refer to your Warranty and Owner Assistance
Information booklet for information on the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to filing a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
-1804
Telephone: 1
-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech
-impaired and who use Text Telephones (TTYs),
Buick has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Buick by dialing: 1
-800-83-BUICK. (TTY users in
Canada can dial 1
-800-263-3830.)
Page 383 of 389

8-6
Our commitment to Buick owners has always included
superior service through our network of Buick dealers.
Buick Premium Roadside Assistance provides an extra
measure of convenience and security.
Buick's Roadside Assistance toll
-free number is staffed
by a team of technically trained advisors, who are
available 24 hours a day, 365 days a year.
We take anxiety out of uncertain situations by providing
minor repair information over the phone or making
arrangements to tow your vehicle to the nearest
Buick dealer.
We will provide the following services for
3 years/36,000 miles (60 000 km), at no expense to you:
Fuel delivery
Lock
-out service (identification required)
Tow to nearest dealership for warranty service
Change a flat tire
Jump starts
We have quick, easy access to telephone numbers of the
following additional services depending on your needs:
Hotels
Glass replacementTire repair facilities
Rental vehicle or taxis
Airports or train stations
Police, fire department or hospitals
In many instances, mechanical failures are covered
under Buick's comprehensive warranty. However, when
other services are utilized, our advisors will explain any
payment obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following information to give the advisor:
Location of vehicle
Telephone number of your location
Vehicle model, year and color
Mileage of vehicle
Vehicle Identification Number (VIN)
Vehicle license plate number
Buick reserves the right to limit services or
reimbursement to an owner or driver when, in Buick's
judgement, the claims become excessive in frequency or
type of occurrence.