2000 Mercury Villager maintenance

Cleaning and maintaining the safety belts
Clean the safety belts with a mild soap solution recommended for
cleaning upholstery or carpets. Do not bleach or dye the belts, because
these actions may weaken the belt webbing.
Check the safety belt system periodically to make sure there are no
nicks, wear or cuts. If your vehicle has been involved in an accident,
refer to theSafety belt maintenancesection in theSeating and safety
restraintschapter.
Cleaning leather seats (if equipped)
To clean, simply use a soft cloth dampened with water and a mild soap.
Wipe the leather again with a damp cloth to remove soap residue. Dry
with a soft cloth. For tougher soiling concerns, Ford recommends using
the Deluxe Leather Care Kit F8AZ-19G253±AA, which is available from
your Ford Dealer. This mild cleaner and special pad, cleans the leather
and maintains its natural beauty. Follow the instructions on the cleaner
label. Regular cleaning of your leather upholstery helps maintain its
resiliency and color.
Do not use household cleaning products, alcohol solutions,
solvents or cleaners intended for rubber, vinyl or plastics.
Cleaning the interior fabric
Remove dust and loose dirt with a whisk broom or a vacuum cleaner.
Remove fresh spots immediately. Do not use household or glass cleaners.
These agents can stain and discolor the fabric. Use a mild soap and
water solution if necessary.
Cleaning the built-in child seat (if equipped)
Clean with mild soap and water. Do not use household cleaning products
because they may weaken the safety belt webbing or damage the vinyl
parts of the seat.
The child seat liner is removable and may be machine-washed and air
dried.
Maintenance and care
232

MOTORCRAFT PART NUMBERS
Component 3.3L V6 engine
Engine air filter element FA-1121
Cabin air filter FP-27
Fuel filter FG-993
Battery (standard) BXT-35
Battery
1BH-65DC
Oil filter FL-2007
PCV Valve EV-217
Spark plugs
2AGSP-32FP
1Standard for Canada. Included with trailer tow package and rear A/C.
2Refer to Vehicle Emissions Control Information (VECI) decal for spark
plug gap information.
REFILL CAPACITIES
Fluid Ford Part Name Capacity
Engine oil (includes
filter change)Motorcraft SAE 5W-30
Super Premium Motor
Oil4.0L (4.2 quarts)
Brake fluid High Performance
DOT 3 Motor Vehicle
Brake FluidFill to line on reservoir
Power steering fluid Motorcraft MERCONt
AT FFill to line on reservoir
Automatic transaxle
fluidMotorcraft MERCONt
AT F8.3L (8.8 quarts)
Engine coolant
1Premium Engine
Coolant10.6L (11.2 quarts)
Fuel tank N/A 75.7L (20.0 gallons)
Windshield washer
fluidUltra-Clear Windshield
Washer ConcentrateFill to line on reservoir
1Use Ford Premium Engine Coolant (green in color). DO NOT USE Ford
Extended Life Engine Coolant (orange in color). Refer toAdding engine
coolant, in the Maintenance and Care chapter.
Capacities and specifications
233

Ford Extended Service Plan
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
²benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items)
²protection against repair costs after your Bumper to Bumper Warranty
expires
You may purchase Ford ESP from any participating Ford and Lincoln/
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage. (In Hawaii, rules vary. See your
dealer for details.)
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln/Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options.
Getting the service you need
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. When you need warranty repairs your selling dealer
would like you to return to it for that service, but you may also take your
vehicle to another Ford Motor Company or Ford of Canada dealership
authorized for warranty repairs. Certain warranty repairs require special
training though, so not all dealers are authorized to perform all warranty
repairs. That means that depending on the warranty repair needed, the
vehicle may need to be taken to another dealer. If a particular dealership
can not assist you, then contact the Customer Assistance Center.
Customer assistance
238

replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
²an independent, third-party arbitration program for warranty disputes
²available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance as designed
concerns on Ford and Lincoln Mercury cars and Ford and Lincoln
Mercury light trucks which are within the terms of any applicable written
new vehicle warranty are eligible for review, except those involving:
²a non-Ford product
²a non-Ford dealership
²sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
²items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
²vehicles with non-U.S. warranties
Customer assistance
241

Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
Customer assistance
242

Accessory delay ..........................91
Air bag supplemental
restraint system .................132,133
and child safety seats ............134
description ..............................133
disposal ....................................137
driver air bag ..........................135
indicator light ......................8,136
operation .................................135
passenger air bag ...................135
Air cleaner filter .........200,201,233
Air conditioning ..........................22
automatic temperature
control system ..........................29
Air filter, cabin ..........................204
Antifreeze
(see Engine coolant) ................194
Anti-lock brake system
(see Brakes) .......................152,153
Anti-theft system ......................105
arming the system ..................105
disarming a
triggered system .....................107
disarming an untriggered
system .....................................107
Audio system (see Radio) .........40
Automatic transaxle .................155
driving with .............................156
fluid, adding ............................198
fluid, checking ........................198
fluid, refill capacities ..............233
fluid, specification ..................235
Auxiliary power point .................81
Axle
lubricant specifications ..........234
Battery .......................................201
acid, treating emergencies .....201
charging system warning light ..8
jumping a disabled battery ....180
maintenance-free ....................201
replacement, specifications ...233
servicing ..................................201Brakes ........................................152
anti-lock ............................152,153
anti-lock brake system
(ABS) warning light ..........10,153
brake warning light ....................9
fluid, checking and adding ....192
fluid, refill capacities ..............233
fluid, specifications ..........234,235
lubricant specifications ...234,235
parking ....................................153
shift interlock ..........................155
Break-in period .............................3
Capacities for refilling fluids ....233
Cargo cover ...............................110
Cargo net ............................109,110
CD changer .................................77
Certification Label ....................237
Child safety restraints ..............137
child safety belts ....................137
Child safety seats ......................138
in front seat ............................140
in rear seat .......................140,142
tether anchorage hardware ...144
Cleaning your vehicle ...............227
built-in child seat ...................232
engine compartment ..............229
exterior .............................228,229
exterior lamps .........................229
instrument panel ....................231
instrument panel lens ............231
interior ..............................231,232
mirrors .....................................229
plastic parts ............................229
safety belts ..............................232
washing ....................................227
waxing .....................................228
wheels ......................................228
windows ..................................231
wiper blades ............................230
woodtone trim ........................231
Climate control (see Air
conditioning or Heating) ............22
Index
251

safety information relating
to automotive fuels ................212
Fuses ...................................168,169
Garage door opener ...............93,99
Gas cap (see Fuel cap) ............214
Gas mileage
(see Fuel economy) .................217
Gauges .........................................13
engine coolant
temperature gauge ...................16
fuel gauge ..................................16
odometer ...................................15
speedometer .............................14
trip odometer ............................15
GAWR
(Gross Axle Weight Rating) .....160
calculating ...............................161
definition .................................160
driving with a heavy load ......160
location ....................................160
GVWR (Gross
Vehicle Weight Rating) .............160
calculating ........................160,161
definition .................................160
driving with a heavy load ......160
location ....................................160
Hazard flashers .........................167
Head restraints .........................112
Headlamps ...................................21
aiming ......................................227
autolamp system .......................22
bulb specifications ..................226
flash to pass ..............................22
high beam ..............................9,21
replacing bulbs .......................223
turning on and off ....................21
warning chime ..........................13
Heating ........................................22
heating and air
conditioning system .................22HomeLink universal
transceiver (see Garage
door opener) ...........93,94,95,96,97
Hood ..........................................187
Ignition ..................................82,235
Infant seats
(see Safety seats) .....................138
Inspection/maintenance
(I/M) testing ..............................221
Instrument panel
cleaning ...................................231
cluster ...................................8,231
lighting up
panel and interior .....................21
location of components ..............8
Jump-starting your vehicle ......180
Keys
key in ignition chime ...............12
positions of the ignition ...........82
Lamps
autolamp system .......................22
bulb replacement
specifications chart ................226
cargo lamps ...............................21
headlamps .................................21
headlamps, flash to pass ..........22
instrument panel, dimming .....21
interior lamps .........................100
replacing
bulbs ............222,223,224,225,226
Lane change indicator
(see Turn signal) ........................87
Liftgate ......................................108
Lights, warning and indicator ......8
air bag ..........................................8
anti-lock brakes (ABS) .....10,153
brake ............................................9
charging system ..........................8
cruise indicator .........................10
door ajar ......................................9
high beam ...................................9
low fuel ......................................10
Index
253

Item Information
Required fuel Unleaded fuel only - 87 octane
Fuel tank capacity 75.7L (20.0 gallons)
Engine oil capacity (includes filter
change)4.0L (4.2 quarts). Use Motorcraft
SAE 5W-30 Super Premium Motor
Oil, Ford specification
WSS-M2C153-H.
Tire size and pressure Refer to the Certification Label on
inside of driver's door.
Hood release Pull handle under the left side of
the instrument panel.
Coolant capacity
110.6L (11.2 quarts)
Power steering fluid capacity Fill to line on reservoir. Use
Motorcraft MERCONtAT F.
Automatic transmission fluid
capacity
28.3L (8.8 quarts). Use Motorcraft
MERCONtAT F.
1Use Ford Premium Engine Coolant (green in color). DO NOT USE Ford
Extended Life Engine Coolant (orange in color). Refer toAdding engine
coolant, in the Maintenance and Care chapter.
2Ensure the correct automatic transmission fluid is used. Transmission
fluid requirements are indicated on the dipstick or on the dipstick
handle. MERCONtand MERCONtV are not interchangeable. DO NOT
mix MERCONtand MERCONtV. Refer to your Scheduled Maintenance
Guide to determine the correct service interval.
Filling station information
256