2000 Mercury Villager light

Ford Extended Service Plan
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
²benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items)
²protection against repair costs after your Bumper to Bumper Warranty
expires
You may purchase Ford ESP from any participating Ford and Lincoln/
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage. (In Hawaii, rules vary. See your
dealer for details.)
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln/Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options.
Getting the service you need
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. When you need warranty repairs your selling dealer
would like you to return to it for that service, but you may also take your
vehicle to another Ford Motor Company or Ford of Canada dealership
authorized for warranty repairs. Certain warranty repairs require special
training though, so not all dealers are authorized to perform all warranty
repairs. That means that depending on the warranty repair needed, the
vehicle may need to be taken to another dealer. If a particular dealership
can not assist you, then contact the Customer Assistance Center.
Customer assistance
238

replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
²an independent, third-party arbitration program for warranty disputes
²available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance as designed
concerns on Ford and Lincoln Mercury cars and Ford and Lincoln
Mercury light trucks which are within the terms of any applicable written
new vehicle warranty are eligible for review, except those involving:
²a non-Ford product
²a non-Ford dealership
²sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
²items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
²vehicles with non-U.S. warranties
Customer assistance
241

Ford Deluxe Leather and Vinyl Cleaner (not available in Canada)
Motorcraft Vinyl Cleaner (Canada only)
Ford Extra Strength Tar and Road Oil Remover* (not available in
Canada)
Ford Extra Strength Upholstery Cleaner (Canada only)
Ford Extra Strength Upholstery Cleaner (not available in Canada)
Ford Metal Surface Cleaner
Ford Multi-Purpose Cleaner*
Motorcraft Car Wash Concentrate
Motorcraft Carlite Glass Cleaner
Ford Spot and Stain Remover*
Ford Super Premium Tire and Trim Dressing
Ford Triple Clean
Ford Ultra-Clear Spray Glass Cleaner (not available in Canada)
* May be sold with the Motorcraft name
FORD ACCESSORIES FOR YOUR VEHICLE
A wide selection of Ford accessories are available for your vehicle
through your local authorized Ford, Lincoln Mercury or Ford of Canada
dealer. These quality accessories have been specifically engineered to
fulfill your automotive needs; they are custom designed to complement
the style and aerodynamic appearance of your vehicle. In addition, each
accessory is made from high quality materials and meets or exceeds
Ford's rigid engineering and safety specifications. Ford accessories are
warranted for up to 12 months or 20 000 km (12 000 miles) on all cars
and light trucks and 12 months with unlimited distance on medium/heavy
duty trucks unless the accessory is installed on a new vehicle, then the
warranty becomes the balance of the new vehicle's warranty or the
accessories warranty, whichever is greater. See your dealer for complete
warranty information and availability.
Not all accessories are available for all models.
Vehicle Security
Styled wheel protector locks
Vehicle security systems
Customer assistance
246

Comfort and convenience
Cargo nets
Cargo organizers
Cargo trays
Electrochromic inside mirror with compass display
Electrochromic inside mirror with compass and temperature display
Engine block heaters
Gear shift knob
Seatback organizer
Tire step
Travel equipment
Auto headlamps with daytime running lights (DRL)
Console
Daytime running lights (DRL)
Factory luggage rack
Factory luggage rack adaptors
Framed luggage covers
Heavy-duty battery
Running boards, child step
Soft luggage cover
Track rider bars
Track rider bar adaptors
Trailer hitch (Class II)
Trailer hitch bars and balls
Protection and appearance equipment
Air bag anti-theft locks
Carpet floor mats
Cleaners, waxes and polishes
Flat splash guards
Front end covers (full and mini)
Customer assistance
247

Accessory delay ..........................91
Air bag supplemental
restraint system .................132,133
and child safety seats ............134
description ..............................133
disposal ....................................137
driver air bag ..........................135
indicator light ......................8,136
operation .................................135
passenger air bag ...................135
Air cleaner filter .........200,201,233
Air conditioning ..........................22
automatic temperature
control system ..........................29
Air filter, cabin ..........................204
Antifreeze
(see Engine coolant) ................194
Anti-lock brake system
(see Brakes) .......................152,153
Anti-theft system ......................105
arming the system ..................105
disarming a
triggered system .....................107
disarming an untriggered
system .....................................107
Audio system (see Radio) .........40
Automatic transaxle .................155
driving with .............................156
fluid, adding ............................198
fluid, checking ........................198
fluid, refill capacities ..............233
fluid, specification ..................235
Auxiliary power point .................81
Axle
lubricant specifications ..........234
Battery .......................................201
acid, treating emergencies .....201
charging system warning light ..8
jumping a disabled battery ....180
maintenance-free ....................201
replacement, specifications ...233
servicing ..................................201Brakes ........................................152
anti-lock ............................152,153
anti-lock brake system
(ABS) warning light ..........10,153
brake warning light ....................9
fluid, checking and adding ....192
fluid, refill capacities ..............233
fluid, specifications ..........234,235
lubricant specifications ...234,235
parking ....................................153
shift interlock ..........................155
Break-in period .............................3
Capacities for refilling fluids ....233
Cargo cover ...............................110
Cargo net ............................109,110
CD changer .................................77
Certification Label ....................237
Child safety restraints ..............137
child safety belts ....................137
Child safety seats ......................138
in front seat ............................140
in rear seat .......................140,142
tether anchorage hardware ...144
Cleaning your vehicle ...............227
built-in child seat ...................232
engine compartment ..............229
exterior .............................228,229
exterior lamps .........................229
instrument panel ....................231
instrument panel lens ............231
interior ..............................231,232
mirrors .....................................229
plastic parts ............................229
safety belts ..............................232
washing ....................................227
waxing .....................................228
wheels ......................................228
windows ..................................231
wiper blades ............................230
woodtone trim ........................231
Climate control (see Air
conditioning or Heating) ............22
Index
251

Clock ..................................48,60,71
Console ......................................101
overhead ....................................98
Controls
power seat ...............................113
steering column ........................86
Coolant
checking and adding ..............194
refill capacities .................197,233
specifications ...................234,235
Cruise control
(see Speed control) ....................82
Customer Assistance ................166
Ford accessories for your
vehicle .....................................245
Ford Extended
Service Plan ............................238
Getting assistance outside
the U.S. and Canada ..............244
Getting roadside assistance ...166
Getting the
service you need ....................238
Ordering additional
owner's literature ...................249
The Dispute
Settlement Board ...................241
Utilizing the Mediation/
Arbitration Program ...............244
Defrost
rear window ..............................40
Dipstick
automatic
transmission fluid ...................198
engine oil .................................189
Doors
door ajar warning .......................9
lubricant specifications ..........234
Driving under special
conditions
through water .........................159
Emergencies, roadside
jump-starting ..........................180Emission control system ..........220
Engine ........................................235
check engine/service engine
soon light ..................................11
cleaning ...................................229
coolant .....................................194
idle speed control ...................201
lubrication
specifications ...................234,235
refill capacities ........................233
service points ..........................188
starting after a collision .........167
Engine block heater .................150
Engine oil ..................................189
checking and adding ..............189
dipstick ....................................189
filter, specifications .........191,233
recommendations ...................191
refill capacities ........................233
specifications ...................234,235
Exhaust fumes ..........................150
Floor mats .................................102
Fluid capacities .........................233
Fuel ............................................212
calculating fuel economy .......217
cap ...........................................214
capacity ...................................233
choosing the right fuel ...........215
comparisons with EPA fuel
economy estimates .................220
detergent in fuel .....................216
filling your vehicle
with fuel ....................212,214,217
filter, specifications .........217,233
fuel pump shut-off switch .....167
gauge .........................................16
improving fuel economy ........217
low fuel warning light ..............10
octane rating ....................216,235
quality ......................................216
running out of fuel .................217
Index
252

safety information relating
to automotive fuels ................212
Fuses ...................................168,169
Garage door opener ...............93,99
Gas cap (see Fuel cap) ............214
Gas mileage
(see Fuel economy) .................217
Gauges .........................................13
engine coolant
temperature gauge ...................16
fuel gauge ..................................16
odometer ...................................15
speedometer .............................14
trip odometer ............................15
GAWR
(Gross Axle Weight Rating) .....160
calculating ...............................161
definition .................................160
driving with a heavy load ......160
location ....................................160
GVWR (Gross
Vehicle Weight Rating) .............160
calculating ........................160,161
definition .................................160
driving with a heavy load ......160
location ....................................160
Hazard flashers .........................167
Head restraints .........................112
Headlamps ...................................21
aiming ......................................227
autolamp system .......................22
bulb specifications ..................226
flash to pass ..............................22
high beam ..............................9,21
replacing bulbs .......................223
turning on and off ....................21
warning chime ..........................13
Heating ........................................22
heating and air
conditioning system .................22HomeLink universal
transceiver (see Garage
door opener) ...........93,94,95,96,97
Hood ..........................................187
Ignition ..................................82,235
Infant seats
(see Safety seats) .....................138
Inspection/maintenance
(I/M) testing ..............................221
Instrument panel
cleaning ...................................231
cluster ...................................8,231
lighting up
panel and interior .....................21
location of components ..............8
Jump-starting your vehicle ......180
Keys
key in ignition chime ...............12
positions of the ignition ...........82
Lamps
autolamp system .......................22
bulb replacement
specifications chart ................226
cargo lamps ...............................21
headlamps .................................21
headlamps, flash to pass ..........22
instrument panel, dimming .....21
interior lamps .........................100
replacing
bulbs ............222,223,224,225,226
Lane change indicator
(see Turn signal) ........................87
Liftgate ......................................108
Lights, warning and indicator ......8
air bag ..........................................8
anti-lock brakes (ABS) .....10,153
brake ............................................9
charging system ..........................8
cruise indicator .........................10
door ajar ......................................9
high beam ...................................9
low fuel ......................................10
Index
253

low washer fluid .......................12
oil pressure .................................9
overdrive off ..............................12
safety belt ...................................9
service engine soon ..................11
speed control ............................86
turn signal indicator .................10
Load limits .................................160
GAWR ......................................160
GVWR ......................................160
trailer towing ..........................160
Locks
childproof ..................................92
doors ..........................................91
Lubricant specifications ....234,235
Lumbar support, seats .............115
Message center .................17,18,19
Mirrors .........................................98
cleaning ...................................229
heated ........................................93
side view mirrors (power) .......92
Moon roof ..................................101
Motorcraft parts .................217,233
Octane rating ............................216
Odometer .....................................15
Oil (see Engine oil) ..................189
Overdrive ..............................89,159
Panic alarm feature, remote
entry system ..............................103
Parking brake ............................153
Parts (see Motorcraft parts) ....233
Power distribution box
(see Fuses) ...............................172
Power door locks ........................91
Power steering ..........................154
fluid, checking and adding ....198
fluid, refill capacity ................233
fluid, specifications ..........234,235
Radio ............................................40
Relays .................................168,175
Remote entry system ........102,103
illuminated entry ....................103locking/unlocking doors ..102,103
panic alarm .............................103
replacement/additional
transmitters .............................105
replacing the batteries ...........104
Roof rack ...................................165
Safety belts (see Safety
restraints) ......126,127,128,129,130
Safety defects, reporting ..........250
Safety
restraints .......126,127,128,129,130
cleaning the
safety belts .......................132,232
extension assembly ................131
for adults ...................127,128,129
for children .............................137
lap belt ....................................130
warning light
and chime ........................9,12,131
Safety seats for children ..........138
Seat belts
(see Safety restraints) .............126
Seats ..........................................112
child safety seats ....................138
cleaning ............................231,232
memory seat ...........................115
Servicing your vehicle ..............186
Spark plugs,
specifications ......................233,235
Specification chart,
lubricants ............................234,235
Speed control ..............................82
Speedometer ...............................14
Starting your vehicle ..147,148,149
jump starting ..........................180
Steering wheel
controls ......................................86
tilting .........................................89
Tachometer .................................13
Tires ......................175,208,209,210
changing ....................175,176,178
checking the pressure ............210
Index
254