2000 Mercury Villager service

You may also contact the North American Customer Assistance Center at
1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952 or
by writing to the Center at the following address:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces, except
Quebec. For more information, without charge or obligation, call your
CAMVAP Provincial Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer assistance office.
Customer assistance
244

The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
FORD CAR CARE PRODUCTS FOR YOUR VEHICLE
Ford has many quality products available from your dealer to clean your
vehicle and protect its finishes. These quality products have been
specifically engineered to fulfill your automotive needs; they are custom
designed to complement the style and appearance of your vehicle. Each
product is made from high quality materials and that meet or exceed
Ford's rigid specifications. For best results, use the following or products
of equivalent quality:
Ford Custom Clearcoat Polish*
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant* (not available in Canada)
Motorcraft Vinyl Conditioner (Canada only)
Customer assistance
245

Hood deflectors
Lubricants and oils
Molded splash guards
Molded vinyl floor mats
Rear air deflectors
Side window air deflectors
Touch-up paint
Universal floor mats
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
²When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
compliance certification label). Consult your dealer for specific weight
information.
²The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems - such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
²Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. When operated, such systems may
cause the engine to stumble or stall. In addition, such systems may be
damaged or their performance may be affected by operating your
vehicle. (Citizens band [CB] transceivers, garage door openers and
other transmitters with outputs of five watts or less will not ordinarily
affect your vehicle's operation.)
²Ford cannot assume responsibility for any adverse effects or damage
that may result from the use of such equipment.
Customer assistance
248

ORDERING ADDITIONAL OWNER'S LITERATURE
To order the publications in this portfolio:
Make checks payable to:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST,
for credit card holders only
Obtaining a French owner's guide
French Owner's Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
Customer assistance
249

Clock ..................................48,60,71
Console ......................................101
overhead ....................................98
Controls
power seat ...............................113
steering column ........................86
Coolant
checking and adding ..............194
refill capacities .................197,233
specifications ...................234,235
Cruise control
(see Speed control) ....................82
Customer Assistance ................166
Ford accessories for your
vehicle .....................................245
Ford Extended
Service Plan ............................238
Getting assistance outside
the U.S. and Canada ..............244
Getting roadside assistance ...166
Getting the
service you need ....................238
Ordering additional
owner's literature ...................249
The Dispute
Settlement Board ...................241
Utilizing the Mediation/
Arbitration Program ...............244
Defrost
rear window ..............................40
Dipstick
automatic
transmission fluid ...................198
engine oil .................................189
Doors
door ajar warning .......................9
lubricant specifications ..........234
Driving under special
conditions
through water .........................159
Emergencies, roadside
jump-starting ..........................180Emission control system ..........220
Engine ........................................235
check engine/service engine
soon light ..................................11
cleaning ...................................229
coolant .....................................194
idle speed control ...................201
lubrication
specifications ...................234,235
refill capacities ........................233
service points ..........................188
starting after a collision .........167
Engine block heater .................150
Engine oil ..................................189
checking and adding ..............189
dipstick ....................................189
filter, specifications .........191,233
recommendations ...................191
refill capacities ........................233
specifications ...................234,235
Exhaust fumes ..........................150
Floor mats .................................102
Fluid capacities .........................233
Fuel ............................................212
calculating fuel economy .......217
cap ...........................................214
capacity ...................................233
choosing the right fuel ...........215
comparisons with EPA fuel
economy estimates .................220
detergent in fuel .....................216
filling your vehicle
with fuel ....................212,214,217
filter, specifications .........217,233
fuel pump shut-off switch .....167
gauge .........................................16
improving fuel economy ........217
low fuel warning light ..............10
octane rating ....................216,235
quality ......................................216
running out of fuel .................217
Index
252

low washer fluid .......................12
oil pressure .................................9
overdrive off ..............................12
safety belt ...................................9
service engine soon ..................11
speed control ............................86
turn signal indicator .................10
Load limits .................................160
GAWR ......................................160
GVWR ......................................160
trailer towing ..........................160
Locks
childproof ..................................92
doors ..........................................91
Lubricant specifications ....234,235
Lumbar support, seats .............115
Message center .................17,18,19
Mirrors .........................................98
cleaning ...................................229
heated ........................................93
side view mirrors (power) .......92
Moon roof ..................................101
Motorcraft parts .................217,233
Octane rating ............................216
Odometer .....................................15
Oil (see Engine oil) ..................189
Overdrive ..............................89,159
Panic alarm feature, remote
entry system ..............................103
Parking brake ............................153
Parts (see Motorcraft parts) ....233
Power distribution box
(see Fuses) ...............................172
Power door locks ........................91
Power steering ..........................154
fluid, checking and adding ....198
fluid, refill capacity ................233
fluid, specifications ..........234,235
Radio ............................................40
Relays .................................168,175
Remote entry system ........102,103
illuminated entry ....................103locking/unlocking doors ..102,103
panic alarm .............................103
replacement/additional
transmitters .............................105
replacing the batteries ...........104
Roof rack ...................................165
Safety belts (see Safety
restraints) ......126,127,128,129,130
Safety defects, reporting ..........250
Safety
restraints .......126,127,128,129,130
cleaning the
safety belts .......................132,232
extension assembly ................131
for adults ...................127,128,129
for children .............................137
lap belt ....................................130
warning light
and chime ........................9,12,131
Safety seats for children ..........138
Seat belts
(see Safety restraints) .............126
Seats ..........................................112
child safety seats ....................138
cleaning ............................231,232
memory seat ...........................115
Servicing your vehicle ..............186
Spark plugs,
specifications ......................233,235
Specification chart,
lubricants ............................234,235
Speed control ..............................82
Speedometer ...............................14
Starting your vehicle ..147,148,149
jump starting ..........................180
Steering wheel
controls ......................................86
tilting .........................................89
Tachometer .................................13
Tires ......................175,208,209,210
changing ....................175,176,178
checking the pressure ............210
Index
254

Item Information
Required fuel Unleaded fuel only - 87 octane
Fuel tank capacity 75.7L (20.0 gallons)
Engine oil capacity (includes filter
change)4.0L (4.2 quarts). Use Motorcraft
SAE 5W-30 Super Premium Motor
Oil, Ford specification
WSS-M2C153-H.
Tire size and pressure Refer to the Certification Label on
inside of driver's door.
Hood release Pull handle under the left side of
the instrument panel.
Coolant capacity
110.6L (11.2 quarts)
Power steering fluid capacity Fill to line on reservoir. Use
Motorcraft MERCONtAT F.
Automatic transmission fluid
capacity
28.3L (8.8 quarts). Use Motorcraft
MERCONtAT F.
1Use Ford Premium Engine Coolant (green in color). DO NOT USE Ford
Extended Life Engine Coolant (orange in color). Refer toAdding engine
coolant, in the Maintenance and Care chapter.
2Ensure the correct automatic transmission fluid is used. Transmission
fluid requirements are indicated on the dipstick or on the dipstick
handle. MERCONtand MERCONtV are not interchangeable. DO NOT
mix MERCONtand MERCONtV. Refer to your Scheduled Maintenance
Guide to determine the correct service interval.
Filling station information
256