2000 Mercury Mystique ECU

Customer assistance
231 Getting the service you need
At home
Ford Motor Company and Ford of
Canada have authorized
dealerships to service your vehicle.
When you need warranty repairs
your selling dealer would like you
to return to it for that service, but
you may also take your vehicle to
another Ford Motor Company
dealership authorized for warranty
repairs. Certain warranty repairs
require special training though, so
not all dealers are authorized to
perform all warranty repairs. That
means that depending on the
warranty repair needed, the vehicle
may need to be taken to another
dealer. If a particular dealership
can not assist you, then contact the
Customer Assistance Center.
If you are not satisfied with the
service you receive at the
dealership, speak with the service
manager. If you are still not
satisfied, speak with the owner or
general manager of the dealership.
In most cases, your concern will be
resolved at this level.
Ford Motor Company and Ford of
Canada dealerships also carry
genuine Ford parts and
accessories, providing you with
original equipment reliability.Away from home
If you are away from home when
your vehicle needs service, or if
you need more help than the
dealership could provide, contact
the Ford Customer Assistance
Center to find an authorized
dealership to help you in the
United States
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
In Canada:
Customer Assistance Centre
Ford Motor Company of Canada,
Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
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Customer assistance
235 After a case is reviewed, the Board
mails you a decision letter and a
form on which to accept or reject
the Board's decision. The decisions
of the Board are binding on Ford
(and, in some cases, on the dealer)
but not on consumers who are free
to pursue other remedies available
to them under state or federal law.
To request a DSB
brochure/application
For a brochure/application, speak
to your dealer or write/call to the
Board at the following
address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086-5120
1-800-428-3718
You may also contact the North
American Customer Assistance
Center at 1-800-392-3673 (Ford).
TDD for the hearing impaired:
1-800-232-5952 or by writing to the
Center at the following address:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
In those cases where you continue
to feel that the efforts by Ford and
the dealer to resolve a factory-
related vehicle service concern
have been unsatisfactory, Ford of
Canada participates in an impartial
third party mediation/arbitration
program administered by the
Canadian Motor Vehicle Arbitration
Plan (CAMVAP). The CAMVAP
program is a straight forward and
relatively speedy alternative to
resolve a disagreement when all
other efforts to produce a
settlement have failed. This
procedure is without cost to you
and is designed to eliminate the
need for lenghty and expensive
legal proceedings. In the CAMVAP
program, impartial third party
arbitrators conduct hearings at
mutually convenient times and
places in an informal environment.
These impartial arbitrators review
the positions of the parties, make
decisions and, when appropriate,
render awards to resolve disputes.
CAMVAP decisions are fast, fair,
and final, the arbitrator’s award is
binding both to you and Ford of
Canada. CAMVAP services are
available in all territories and
provinces, except Quebec. For
more information, without charge
or obligation, call your CAMVAP
Provincial Administrator directly at
1 800-207-0685.
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Customer assistance
238Travel equipment
Console
Console armrest
Daytime running lights
Factory luggage rack
Factory luggage rack adapters
Fog lights
Framed luggage covers
Heavy-duty battery
Neutral towing transfer case kit
(Explorer 4.0L only)
Off road lights
Pickup box rails
Removable luggage rack
Removable luggage rack adapters
Retractable bed hooks and loops
Running boards
Snow traction cables
Soft luggage cover
Speed control
Towing mirrors
Trailer hitch
Trailer hitch bars and balls
Trailer hitch wiring adaptor Vehicle Security
Remote keyless entry
Styled wheel protector locks
Vehicle security systems
Comfort and convenience
Air conditioner
Air filtration systems
Cargo nets
Cargo organizers
Cargo shades
Cargo trays
Dash trim
Engine block heaters
Gear shift knob
Luggage presenter (Continental
only)
Manual sliding rear window
Tire step
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