is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
Customer assistance
249
Foglamps .....................................21
Four-Wheel
Drive vehicles ..................11,12,154
control trac ........................33,154
description .......................155,156
driving off road ................157,160
electronic shift ..........................33
preparing to
drive your vehicle ...................147
Fuel ............................................217
calculating fuel economy ..18,221
cap ...........................................220
capacity ...................................237
choosing the right fuel ...........219
comparisons with EPA fuel
economy estimates .................224
detergent in fuel .....................220
filling your vehicle
with fuel ....................217,220,221
filter, specifications .........221,237
fuel pump shut-off switch .....172
gauge .........................................16
improving fuel economy ........221
octane rating ....................219,242
quality ......................................219
running out of fuel .................220
safety information relating to
automotive fuels .....................217
Fuses ...................................174,175
Garage door opener ...............84,88
Gas cap (see Fuel cap) ............220
Gas mileage
(see Fuel economy) .................221
Gauges .........................................14
battery voltage gauge ...............16
engine coolant
temperature gauge ...................14
engine oil pressure gauge ........16
fuel gauge ..................................16
odometer ...................................15
speedometer .............................14
tachometer ................................15trip odometer ............................15
GAWR
(Gross Axle Weight Rating) .....162
calculating ...............................165
definition .................................162
driving with a heavy load ......162
location ....................................162
GVWR (Gross
Vehicle Weight Rating) .............162
calculating ........................162,165
definition .................................162
driving with a heavy load ......162
location ....................................162
Hazard flashers .........................172
Head restraints .........................112
Headlamps ...................................21
aiming ......................................231
autolamp system .......................93
bulb specifications ..................230
daytime running lights .............21
flash to pass ..............................22
high beam ............................11,21
replacing bulbs .......................227
turning on and off ....................21
warning chime ..........................13
Heating ........................................22
heating and air
conditioning system .................22
HomeLink universal
transceiver (see
Garage door opener) ...88,89,90,91
Hood ..........................................193
Ignition .......................................242
positions of the ignition ...........76
Infant seats
(see Safety seats) .....................135
Inspection/maintenance
(I/M) testing ..............................225
Instrument panel
cleaning ...................................235
cluster ...................................8,235
Index
260
