is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
Customer assistance
249
Air bag supplemental
restraint system .................126,130
and child safety seats ............128
description .......................126,130
disposal ....................................133
driver air bag ...................128,131
indicator light ...............9,130,132
operation ..........................128,131
passenger air bag ............128,131
side air bag ..............................130
Air cleaner filter .......................237
Air conditioning ..........................22
automatic temperature
control system ..........................25
rear seat controls .....................31
Air suspension ...........................147
description ..............................147
warning light .............................12
All Wheel Drive (AWD),
driving off road .........................159
Ambulance packages ....................3
Antifreeze
(see Engine coolant) ................200
Anti-lock brake system
(see Brakes) .......................144,145
Anti-theft system
warning light .............................11
Armrests ......................................99
Audio system (see Radio) .........35
Automatic transmission
driving an automatic
overdrive ..........................149,152
fluid, adding ............................206
fluid, checking ........................206
fluid, refill capacities ..............237
fluid, specification ..................242
Auxiliary power point .................98
Axle
lubricant specifications ...240,242
refill capacities ........................237
traction lok ..............................162
Battery .......................................210acid, treating emergencies .....210
charging system
warning light .............................11
jumping a disabled battery ....185
maintenance-free ....................210
replacement, specifications ...237
servicing ..................................210
voltage gauge ............................16
Belt minder ...............................122
Brakes ........................................144
anti-lock ............................144,145
anti-lock brake system
(ABS) warning light ..........10,145
brake warning light ..................10
fluid, checking and adding ....199
fluid, refill capacities ..............237
fluid, specifications ..........240,242
lubricant specifications ...240,242
parking ....................................145
shift interlock ..........................148
Break-in period .............................3
Capacities for refilling fluids ....237
Cargo area shade ......................100
Cargo cover ...............................100
CD changer .................................71
Certification Label ....................244
Child safety restraints ..............134
child safety belts ....................134
Child safety seats ......................135
in front seat ............................136
in rear seat ..............................136
tether anchorage hardware ...139
Cleaning your vehicle ...............231
engine compartment ..............232
exterior .............................232,234
exterior lamps .........................234
instrument panel ....................235
instrument panel lens ............235
interior ..............................234,235
mirrors .....................................236
plastic parts ............................234
safety belts ..............................235
Index
258
Foglamps .....................................21
Four-Wheel
Drive vehicles ..................11,12,154
control trac ........................33,154
description .......................155,156
driving off road ................157,160
electronic shift ..........................33
preparing to
drive your vehicle ...................147
Fuel ............................................217
calculating fuel economy ..18,221
cap ...........................................220
capacity ...................................237
choosing the right fuel ...........219
comparisons with EPA fuel
economy estimates .................224
detergent in fuel .....................220
filling your vehicle
with fuel ....................217,220,221
filter, specifications .........221,237
fuel pump shut-off switch .....172
gauge .........................................16
improving fuel economy ........221
octane rating ....................219,242
quality ......................................219
running out of fuel .................220
safety information relating to
automotive fuels .....................217
Fuses ...................................174,175
Garage door opener ...............84,88
Gas cap (see Fuel cap) ............220
Gas mileage
(see Fuel economy) .................221
Gauges .........................................14
battery voltage gauge ...............16
engine coolant
temperature gauge ...................14
engine oil pressure gauge ........16
fuel gauge ..................................16
odometer ...................................15
speedometer .............................14
tachometer ................................15trip odometer ............................15
GAWR
(Gross Axle Weight Rating) .....162
calculating ...............................165
definition .................................162
driving with a heavy load ......162
location ....................................162
GVWR (Gross
Vehicle Weight Rating) .............162
calculating ........................162,165
definition .................................162
driving with a heavy load ......162
location ....................................162
Hazard flashers .........................172
Head restraints .........................112
Headlamps ...................................21
aiming ......................................231
autolamp system .......................93
bulb specifications ..................230
daytime running lights .............21
flash to pass ..............................22
high beam ............................11,21
replacing bulbs .......................227
turning on and off ....................21
warning chime ..........................13
Heating ........................................22
heating and air
conditioning system .................22
HomeLink universal
transceiver (see
Garage door opener) ...88,89,90,91
Hood ..........................................193
Ignition .......................................242
positions of the ignition ...........76
Infant seats
(see Safety seats) .....................135
Inspection/maintenance
(I/M) testing ..............................225
Instrument panel
cleaning ...................................235
cluster ...................................8,235
Index
260
Item Information
Required fuel Unleaded fuel only - 87 octane
Fuel tank capacity 75.5L (21.0 gallons)
Engine oil capacity (includes filter
change)4.7L (5.0 quarts). Use
Motorcraft SAE 5W-30 Super
Premium Motor Oil, Ford
specification WSS-M2C153-G.
Tire size and pressure Refer to the Certification Label
on inside of driver's door.
Hood release Pull handle under the
instrument panel.
Coolant capacity-
(4.0L SOHC V6 engine)
113.2L (14.0 quarts)
Coolant capacity (5.0L V8 engine)
114.9L (15.7 quarts)
Power steering fluid capacity Fill to line on reservoir. Use
Motorcraft MERCONtAT F.
Automatic transmission fluid capacity
(4R70W with 5.0L V8 engine AWD)
213.1L (13.9 quarts). Use
Motorcraft MERCONtV ATF.3
Automatic transmission fluid capacity
(4x2 vehicles with 5R55E and 4.0L
SOHC V6 engine)
2
9.5L (10.0 quarts). Use
Motorcraft MERCONtV ATF.3
Automatic transmission fluid capacity
(4x4 vehicles with 5R55E and 4.0L
SOHC V6 engine)
2
9.8L (10.3 quarts). Use
Motorcraft MERCONtV ATF.3
1
Use Ford Premium Engine Coolant (green in color). DO NOT USE Ford
Extended Life Engine Coolant (orange in color). Refer toAdding engine
coolant, in the Maintenance and Care chapter.
2Ensure the correct automatic transmission fluid is used. Transmission
fluid requirements are indicated on the dipstick or on the dipstick
handle. MERCONtand MERCONtV are not interchangeable. DO NOT
mix MERCONtand MERCONtV. Refer to your Scheduled Maintenance
Guide to determine the correct service interval.
3Indicates only approximate dry-fill capacity. Some applications may
vary based on cooler size and if equipped with in-tank cooler. The
amount of transmission fluid and fluid level should be set by the
indication on the dipstick's normal operating range.
Filling station information
264