You may also contact the North American Customer Assistance Center at
1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952 or
by writing to the Center at the following address:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces, except
Quebec. For more information, without charge or obligation, call your
CAMVAP Provincial Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer assistance office.
Customer assistance
251
Ford Deluxe Leather and Vinyl Cleaner (not available in Canada)
Motorcraft Vinyl Cleaner (Canada only)
Ford Extra Strength Tar and Road Oil Remover* (not available in
Canada)
Ford Extra Strength Upholstery Cleaner (Canada only)
Ford Extra Strength Upholstery Cleaner (not available in Canada)
Ford Metal Surface Cleaner
Ford Multi-Purpose Cleaner*
Motorcraft Car Wash Concentrate
Motorcraft Carlite Glass Cleaner
Ford Spot and Stain Remover*
Ford Super Premium Tire and Trim Dressing
Ford Triple Clean
Ford Ultra-Clear Spray Glass Cleaner (not available in Canada)
* May be sold with the Motorcraft name
FORD ACCESSORIES FOR YOUR VEHICLE
A wide selection of Ford accessories are available for your vehicle
through your local authorized Ford, Lincoln Mercury or Ford of Canada
dealer. These quality accessories have been specifically engineered to
fulfill your automotive needs; they are custom designed to complement
the style and aerodynamic appearance of your vehicle. In addition, each
accessory is made from high quality materials and meets or exceeds
Ford's rigid engineering and safety specifications. Ford accessories are
warranted for up to 12 months or 20 000 km (12 000 miles) on all cars
and light trucks and 12 months with unlimited distance on medium/heavy
duty trucks unless the accessory is installed on a new vehicle, then the
warranty becomes the balance of the new vehicle's warranty or the
accessories warranty, whichever is greater. See your dealer for complete
warranty information and availability.
Not all accessories are available for all models.
Vehicle Security
Remote keyless entry
Styled wheel protector locks
Vehicle security systems
Customer assistance
253
Relays ........................................174
Remote entry system ........101,102
illuminated entry ....................105
locking/unlocking doors .........102
panic alarm .............................102
replacement/additional
transmitters .............................104
replacing the batteries ...........104
Reverse sensing system .............33
Roof rack ...................................170
Safety belts (see Safety
restraints) ......................13,116,117
118,119,120,121
Safety defects, reporting ..........257
Safety restraints .................116,117
118,119,120,121
belt minder .............................122
cleaning the
safety belts .......................125,235
extension assembly ................121
for adults ............117,118,119,120
for children ......................133,134
warning light
and chime ...............10,13,121,122
Safety seats for children ..........135
Seat belts
(see Safety restraints) .............116
Seats ..........................................112
child safety seats ....................135
cleaning ............................234,236
memory seat ...........................103
SecuriLock passive
anti-theft system ................109,110
Servicing your vehicle ..............192
Snowplowing .................................3
Spark plugs,
specifications ......................237,242
Special notice ................................3
ambulance conversions ..............3
utility-type vehicles ....................3
Specification chart,
lubricants ............................240,242Speed control ..............................77
Speedometer ...............................14
Starting your vehicle .........140,142
jump starting ..........................185
Steering wheel
controls ......................................82
tilting .........................................81
Tachometer .................................15
Tilt steering wheel ......................81
Tires .............................180,213,214
changing ....................180,181,182
checking the pressure ............214
replacing ..................................215
rotating ....................................214
snow tires and chains ............216
tire grades ...............................214
treadwear ................................213
Towing ................................165,214
recreational towing .................170
trailer towing ..........................165
wrecker ....................................191
Traction-lok rear axle ...............162
Transfer case
fluid checking .........................209
Transmission .............................148
fluid, checking and adding
(automatic) .............................206
fluid, refill capacities ..............237
lubricant specifications ...240,242
Trip odometer .............................15
Turn signal .............................10,76
Vehicle dimensions ...................242
Vehicle Identification Number
(VIN) ..........................................244
Vehicle loading ..........................162
Ventilating your vehicle ...........143
Warning chimes ...........................13
Warning lights (see Lights) .........8
Washer fluid ..............................200
Water, Driving through .............165
Windows
power .........................................94
Index
262
