Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the dealer(s) and Ford Motor
Company
Customer assistance
207
quality ......................................179
running out of fuel .................179
safety information relating
to automotive fuels ................175
Fuses ...................................135,136
Garage door opener ....................65
Gas cap (see Fuel cap) ............177
Gas mileage
(see Fuel economy) .................180
Gauges .........................................15
battery voltage gauge ...............19
engine coolant
temperature gauge ...................18
engine oil pressure gauge ........19
fuel gauge ..................................15
odometer ...................................17
speedometer .............................16
trip odometer ............................18
GAWR
(Gross Axle Weight Rating) .....127
definition .................................127
driving with a heavy load ......127
location ....................................127
GVWR (Gross
Vehicle Weight Rating) .............127
calculating ...............................127
definition .................................127
driving with a heavy load ......127
location ....................................127
Hazard flashers .........................134
Head restraints ...........................87
Headlamps ...................................24
aiming ......................................190
autolamp system .......................25
bulb specifications ..................189
daytime running lights .............24
flash to pass ..............................25
high beam ............................11,25
replacing bulbs .......................185
turning on and off ....................24
warning chime ..........................15
Heating ........................................26heating and air conditioning
system .......................................26
HomeLink universal
transceiver (see Garage
door opener) ................65,66,67,68
Hood ..........................................151
Ignition .......................................200
positions of the ignition ...........60
Infant seats
(see Safety seats) .....................107
Inspection/
maintenance (I/M) testing .......184
Instrument panel
cleaning ...................................194
cluster ...................................8,194
lighting up
panel and interior .....................24
location of components ..............8
Jump-starting your vehicle ......144
Keyless entry system .................82
autolock .....................................76
keypad .......................................82
programming entry code .........83
Keys
key in ignition chime ...............14
positions of the ignition ...........60
Lamps
autolamp system .......................25
bulb replacement
specifications chart ................189
cargo lamps ...............................24
daytime running light ...............24
headlamps .................................24
headlamps, flash to pass ..........25
instrument panel, dimming .....24
interior lamps ....................24,189
replacing bulbs .........185,187,189
Lane change indicator
(see Turn signal) ........................59
Lights, warning and indicator ......8
air bag ........................................10
air suspension ...........................12
Index
217
