Page 163 of 297

159 Tele Aid
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Information button ¡
Located below the center armrest cover is the
Information button¡. Pressing and holding the
button (for longer than 2 seconds), will initiate a call to
t h e C l i e n t A s s ista n c e C e nt e r. T h e b u t to n w il l f l a sh w h i l e
the call is in progress. The Tele Aid system will transmit
data generating the vehicle identification number,
model, color and location (subject to availability of
cellular and GPS signals).
A voice connection between the Client Assistance
Center representative and the occupants of the vehicle
will be established. Information regarding the operation
of your vehicle, the nearest Mercedes-Benz Center or
Mercedes-Benz USA products and services is available
to you.
If you have chosen the Route Guidance Service (an
optional service available at additional cost in the USA
only), your communication will be transferred to our
Response Center, who will provide the appropriate
information.
For more details concerning this optional service,
please contact the Response Center at 1-800-756-9018.Notes:
The indicator lamp in the Information button¡
rem ains illuminated in red for approx . 5 seconds du ring
the system self-check after turning key in steering lock
to position 2 (together with the “SOS” button and the
Roadside Assistance button).
See system self-check on page 155 when the indicator
lamp does not light up in red or stays on longer than
approximately 5 seconds.
Important!
If the indicator lamps do not illuminate or remain
illuminated (in red) at any time, the Tele Aid system has
detected a fault or the service is not currently active,
and may not initiate a call. Visit your Mercedes-Benz
Center and have the system checked or contact the
Response Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon as possible.
Page 165 of 297

161 Tele Aid
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Remote door unlock
In t he c ase you have your vehicle locked unintentionally
(e.g. key inside vehicle), and the reserve key is not
handy, contact the Mercedes-Benz Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada). You will be asked to provide your password
which you provided when you completed the subscriber
agreement.
Then return to your vehicle and press trunk lock for a
minimum of 20 seconds.
The Response Center will then unlock your vehicle with
the remote door unlocking feature.
Note:
The remote door unlock feature is available if the
relevant cellular phone network and GPS signals are
available.Vehicle location / stolen vehicle tracking services
Should you wish to locate your vehicle, contact the
Mercedes-Benz Response Center at 1-800-756-9018 (in
the USA) or 1-888-923-8367 (in Canada). You will be
asked to provide your password which you provided
when you completed the subscriber agreement.
In the event your vehicle was stolen, report the incident
to th e police wh o will issu e a nu mbered incident report.
Pass this number on to the Mercedes-Benz Response
Center.
The Response Center will then attempt to covertly
contact the vehicle’s Tele Aid system. The key in the
steering lock must be in position 1 or 2 and the cellular
and GPS signals must be available. The Response Center
will contact you at the phone number(s) provided in the
agreement once the vehicle is located. The Response
Center will attempt to contact the vehicle until located,
up to a maximu m of 14 days or until t he vehicle location
incident report is cancelled by you.
Page 169 of 297

165 Steering lock
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Steering lock
0The key can be withdrawn in this position only. The
steering is locked when the electronic key is
removed from the steering lock. If necessary, move
steering wheel slightly to allow the locking
mechanism to engage.
The key can be removed only with your foot off the
brake pedal and the selector level in position “P”.
After removing the key or with the key in steering
lock position 0, the selector lever is locked in
position “P”.1Steering is unlocked.
(If necessary, move steering wheel slightly to allow
the key to be turned clockwise to position 1.)
Most electrical consumers can be operated. For
detailed information see respective subjects.
2Driving position.
3Starting position.
See page 167 for instructions on starting and stopping
the engine.
2
3
0
1
Wa r n i n g !
When leaving the vehicle always remove the key
from the steering lock, and lock the vehicle. Do not
leave children unattended in the vehicle, or with
access to an unlocked vehicle. Unsupervised use of
vehicle equipment may cause serious personal
injury.
Page 170 of 297
166 Steering lock
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Notes:
A warning sounds when the driver’s door is opened
while the key is in steering lock position 1 or 0.
With the engine at idle speed, the charging rate of the
alternator (output) is limited.
It is therefore recommended that you turn off
unnecessary electrical consumers while driving in stop-
and-go traffic. This precaution helps to avoid draining of
the battery.
Unnecessary strain on the battery and charging system
may be minimized by turning off the following power
consumers, for example: Heated seats, rear window
defroster.Caution!
To prevent accelerated battery discharge and a possible
dead battery, always remove the key from the steering
lock. Do not leave the key in steering lock position 0.
Page 171 of 297

167 Starting and turning off the enging
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Starting and turning off the engine
Before starting
Ensure that parking brake is engaged and that selector
lever is in position “P” or “N”. Turn key in steering lock
to position 2.
Starting
Do not depress accelerator. Briefly turn key in steering
lock clockwise to the stop and release. The starter will
engage until the engine is running.
If engine will not run, and the starting procedure stops,
turn key completely to the left and repeat starting the
engine.
After several unsuccessful attempts, have the system
checked at the nearest authorized Mercedes-Benz
Center.Important!
Due to the installed starter nonrepeat feature, the key
must be turned completely to the left before attempting
to start the engine again.
In areas where temperatures frequently drop below
-4°F (-20°C) we recommend that an engine block heater
be insta lled . You r a ut horized Mercedes-Benz Center will
advise you on this subject.
Turning off
Turn th e key in th e steering lock to position 0 to stop the
engine.
Vehicles with automatic transmission:
The key can only be removed with your foot off the
brake pedal and the selector lever in position “P”.
Page 174 of 297

170 Automatic transmission
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Park position
The park position is to be used when parking the
vehicle. Engage only with the vehicle stopped.
The park position is not intended to serve as a
brake when the vehicle is parked. Rather, the
driver should always use the parking brake in
addition to placing the selector lever in park to
secure the vehicle.
Note:
The key can be removed from the steering lock
only with the foot off the brake pedal and the
selector lever in position “P”. With the key
removed, the selector lever is locked in
position “P”.
Reverse gear
Shift to reverse gear only with the vehicle
sto pp ed.
Depending on the program mode selector switch
position “S” or “W” the maximum speed in the
reverse gear is different. However, it is not
possible to change the program mode while in
reverse.Neutral
No power is transmitted from the engine to the
drive axle. When the brakes are released, the
vehicle can be moved freely (pushed or towed). Do
not engage “N” while driving except to coast
when the vehicle is in danger of skidding (e.g. on
icy roads, see page 182).
Important!
Coasting the vehicle, or driving for any other
reason with selector lever in “N” can result in
transmission damage that is not covered by the
Mercedes-Benz Limited Warranty.
The transmission automatically upshifts through
5th gear. Position “D” provides optimum driving
characteristics under all normal operating
conditions.
Upshift through 4th gear only. Suitable for
performance driving. To shift from position “D”
to “4”, push selector lever to the left.
Upshift through 3rd gear only. Suitable for
moderately steep hills. Since the transmission
does not shift higher than 3rd gear, this gear
selection will allow use of the engine’s braking
power downhill.
Page 179 of 297
175 Parking brake
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Parking brakeTo engage, firmly depress parking brake pedal. When
the key is in steering lock position 2, the brake warning
lamp in the instrument cluster should come on brightly.
To rel ease t he parking bra ke, pull h andl e on instru ment
panel. The brake warning lamp in the instrument
cluster should go out.
A warning sounds, if you start to drive without having
released the parking brake.
Also see brake warning lamp test on page 204.
P
P42.20-0276-27
Wa r n i n g !
When leaving the vehicle always remove the
electronic key from the steering lock, and lock the
vehicle. Do not leave children unattended in the
vehicle, or with access to an unlocked vehicle.
Children could release the parking brake, which
could result in an accident or serious injury.
Page 182 of 297

178 Driving insturctions
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Caution!
When driving down long and steep grades, relieve the
load on the brakes by shifting into a lower gear to use
the engine’s braking power. This helps prevent
overheating of the brakes and reduces brake pad wear.
After hard braking, it is advisable to drive on for some
time, rather than immediately parking, so the air stream
will cool down the brakes faster.
Driving off
Apply the service brakes to test them briefly after
driving off. Perform this procedure only when the road
is clear of other traffic.
Warm up the engine smoothly. Do not place full load on
the engine until the operating temperature has been
reached.
W hen sta rting of f on a sl ippery surfa ce, d o not al low one
drive wheel to spin for an extended period with the ESP
switched off. Doing so may cause serious damage to the
drive train which is not covered by the Mercedes-Benz
Limited Warranty.Parking
Important!
Always engage the parking brake whenever parking or
leaving the vehicle. In addition, move selector lever to
position “P”.
When parking on hills, always set the parking brake.
Wa r n i n g !
To reduce the risk of personal injury as a result of
vehicle movement, before
turning off the engine
and leaving the vehicle always:
1. Keep right foot on the service brake pedal.
2. Firmly engage parking brake.
3. Move the selector lever to position “P”
4. Slowly release the service brake pedal.
5. Turn front wheels towards the road curb.
6. Turn the key to steering lock position 0 and
remove.
7. Take the key and lock vehicle when leaving.