148 Tele Aid
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Tele Aid
Important!
The initial activation of the Tele Aid system may only be
performed by completing the subscriber agreement and
placing an acquaintance call using the “SOS” button.
Failure to complete either of these steps will result in a
system that is not activated. If the system is not
activated the indicator lamp in the “SOS” button stays
on after turning electronic key in starter switch to
position 2 and the message “TELE AID – NOT
ACTIVATED” will be shown in the MCS display for
approx. 10 seconds.
If you have any questions regarding activation, please
call the Response Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
(Telematic Alarm Identification on Demand)
The Tele Aid system consists of three types of response;
automatic and manual emergency, roadside assistance
and information.The Tele Aid system is operational providing that the
vehicle’s battery is charged, properly connected, not
damaged and cellular and GPS coverage is available.
The speaker volume of a Tele Aid call can be adjusted
using the volume control on the MCS unit. To activate,
press the “SOS” button, the Roadside Assistance
button• or the Information button¡, depending
on the type of response required.
Shortly after the completion of your Acquaintance Call,
you will receive a user ID and password via first call
mail. By visiting www.mbusa.com and selecting
“Tele Aid” (USA only), you will have access to account
information, remote door unlock, Info Services
* profile
and more.
* OptionalSystem self-check
Initially, after turning the key in steering lock to
position 2, malfunctions are detected and indicated (the
indicator lamps in the “SOS” button, the Roadside
Assistance button• and Information button¡
stay on longer than 10 seconds or do not come on). The
message “TELE AID – PLEASE VISIT WORKSHOP”
appears in the MCS display.
153 Tele Aid
Te ch n ica l
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cluster displayPractical hints Car care Index When the connection is established, the message
“ROADSIDE ASSISTANCE – CALL CONNECTED”
appears in the MCS display. The Tele Aid system will
transmit data generating the vehicle identification
number, model, color and location (subject to
availability of cellular and GPS signals).
While the call is connected, you can change to
navigation menu by pressing NAVI button on the MCS.
A voice connection between the Roadside Assistance
dispatcher and the occupants of the vehicle will be
established. When a voice connection is established the
audio system mutes and the message “TELE AID –
ROADSIDE ASSISTANCE CALL ACTIVE” appears in the
MCS display. The nature of the need for assistance can
then be described. The Mercedes-Benz Roadside
assistance dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to tow your
vehicle to the nearest Mercedes-Benz Center. For
services such as labor and/or towing charges may apply.
Refer to the Roadside Assistance manual for more
information.These programs are only available in the USA:
•Sign and Drive services: Services such as jump start,
a few gallons of fuel or the replacement of a f lat tire
with the vehicle spare tire are obtainable,
•Remote Vehicle Diagnostics: This function permits
the Mercedes-Benz Roadside Assistance dispatcher
to download malfunction codes and actual vehicle
data.
Notes:
The indicator lamp in the Roadside Assistance
button• remains illuminated in red for
approximately 10 seconds during the system self-check
after turning key in steering lock to position 2 (together
with the “SOS” button and the Information
button¡).
See system self-check on page 148 when the indicator
lamp does not light up in red or stay on longer than
approximately 10 seconds.
157 Tele Aid
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If the indicator lamp continues to flash or the system
does not reset, contact the Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada), or Mercedes-Benz Client Assistance at
1-800-FOR-MERCedes (1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100 in Canada.
Notes:
The indicator lamp for the respective button flashes
until the call is concluded and this can only be
completed by a Response Center or Client Assistance
Center representative, except Roadside assistance and
Information calls, which can also be terminated by
using the End button on the MCS unit.
When a Tele Aid call has been initiated, the MCS system
audio is muted and the selected mode (radio, tape or
CD) pauses. The optional cellular phone (if installed)
switches off. If you must use this phone, the vehicle
must be parked. Disconnect the coiled cord and place
the call. The navigation system (if engaged) will
continue to run. A pop-up window will appear in the
MCS display to indicate that a Tele Aid call is in
progress.Remote door unlock
In the case you have your vehicle locked unintentionally
(e.g. key inside vehicle), and the reserve key is not
handy, contact the Mercedes-Benz Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada). You will be asked to provide your password
which you provided when you completed the subscriber
agreement.
Then return to your vehicle and pull outside handle of
liftgate for a minimum of 20 seconds until the “SOS”
button is flashing.
As an alternative, you may unlock the vehicle via
Internet using the ID and password sent to you shortly
after the completion of your Acquaintance Call.
The Response Center will then unlock your vehicle with
the remote door unlocking feature.
Note:
The remote door unlock feature is available if the
relevant cellular phone network is available.
The SOS button will f lash and the message
“EMERGENCY CALL – CALL CONNECTED” will appear
in t he MCS display to indica te receipt of t he d oor unlock
command.
227 Contents - Practical hints
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cluster displayPractical hintsCar care Index
Practical hintsFirst aid kit .....................................228
Fuses ................................................228
Electrical outlet ..............................230
Stowing things in the vehicle ......230
Hood ................................................. 231
Checking engine oil level .............233
Automatic transmission
fluid level ...................................234
Engine oil consumption ................234
Coolant level ...................................234
Adding coolant ...........................235
Windshield washer/headlamp
cleaning system .........................236
Windshield and
headlamp washer fluid
mixing ratio ................................237Vehicle jack, wheel bolt
wrench and screwdriver ......... 237
Air pump ......................................... 239
Wheels ............................................ 240
Tire replacement ....................... 240
Rotating wheels ......................... 241
Spare wheel .................................... 242
Changing wheels ........................... 245
Tire inflation pressure ................. 250
Battery ............................................. 251
Jump starting ................................. 253
Towing the vehicle ........................ 255
Transmission selector lever,
manually unlocking .................. 259
Stranded vehicle ............................ 259Exterior lamps ................................260
Headlamp assembly ................... 261
Taillamp assemblies ..................265
Adjusting headlamp aim ...............268
Remote control
battery replacement .................270
Synchronizing
remote control ............................ 271
Emergency operation of
sliding/pop-up roof ...................272
Emergency operation of
Skyview Top ...............................273
Manual release for
fuel filler flap ............................. 274
Replacing wiper blades .................275
Roof rack ......................................... 276
270 Remote control
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Remote control battery replacement
Changing batteries
Unfold master key from holder by pressing key release
button. Pull off battery cover (1).
Change batteries, inserting new ones with (+) side
facing up.
Press battery cover onto housing until locked in place.Notes:
To assure proper operation of the remote control, push
each button. Repeat battery installation, if remote
control does not function correctly.
If the remote control does not function correctly after
repeating battery installation, the system may have to be
resynchronized, see below.
271 Remote control
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cluster displayPractical hintsCar care Index Synchronizing remote control
If the remote control does not function correctly and the
batteries are in order, the system may have to be
resynchronized.
Turn key in steering lock to position 2, then to
position 0 and remove.
Within 10 seconds, push and hold button‹ while
pushing buttonŒ five times.
Release the button, and press‹, Œ orŠ once.
Check all functions. The remote control should once
again be operational.
Note:
If it is not possible to resynchronize the remote control,
have the system checked at your authorized Mercedes-
Benz Light Truck Center.Important!
Batteries contain materials that can harm the
environment if disposed of improperly. Recycling of
batteries is the preferred method of disposal. For
disposal, please follow manufacturer’s recommendation
on battery package.
Replacement Battery:
Lithium, type CR 2025 or equivalent.
300 Index
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Index
AABS (Antilock brake system) ....................................... 201
LOW RANGE – ABS ..................................................202
Malfunction indicator lamp .....................................222
Adjustable steering wheel .............................................. 70
Indicator lamp ...........................................................222
Adjusting headlamp aim ...............................................268
Air conditioner refrigerant ...........................................294
Air pump .........................................................................239
Air recirculation ............................................................ 102
Airbag deactivation system ............................................ 53
Airbag OFF indicator lamp ...........................................222
Airbags .............................................................................. 56
Alarm system ............................................................. 35, 36
Anticorrosion/antifreeze .................... 181, 235, 293, 297
Antiglare night position ................................................. 71
Antilock brake system (ABS) ....................................... 201
LOW RANGE – ABS ..................................................202
Malfunction indicator lamp .....................................222
Antitheft alarm system ................................................... 35
Aquaplaning ................................................................... 178Ashtray
Center console, front ................................................ 118
Rear passenger compartment ................................. 118
Automatic central locking ..............................................32
Automatic transmission ................................................ 165
Emergency Operation ............................................... 172
Fluid level .................................................................. 234
Selector lever position .............................................. 168
Transmission selector lever,
manually unlocking 259
BBabySmart
TM airbag deactivation system ..................... 53
Self-test ......................................................................... 53
BAS (Brake assist system) ............................................ 199
Malfunction indicator lamp .....................................221
Battery .............................................................................251
Battery recycling ...................................................... 252
Charge indicator lamp ............................................. 223
Battery, remote control ................................................. 270
Block heater .................................................................... 182
Blocking of rear door windows ....................................105
Brake assist system (BAS) ............................................ 199
Malfunction indicator lamp .....................................221
301 Index
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cluster displayPractical hints Car careIndex Brake fluid ............................................................. 175, 294
Brake warning lamp ................................................. 219
Capacity ......................................................................293
Brake pad wear indicator .............................................225
Brake warning lamp ...................................................... 219
Brake fluid low .......................................................... 219
Brakes ....................................................173, 175, 293, 294
CCapacities
Fuels, coolants, lubricants etc. ...............................292
Cargo area ....................................................................... 131
Hooks .......................................................................... 133
Loading instructions ................................................ 136
Cargo area cover blind .................................................. 137
Cargo compartment lamp .............................................. 111
Cargo floor plates
Removable .................................................................. 129
Storage ........................................................................ 130
Cargo tie-down rings ..................................................... 132
Catalytic converter ........................................................ 160
Cellular telephone ......................................................... 139
Center console .................................................................. 20
Central locking switch .................................................... 32Central locking system .................................................... 26
Automatic central locking .........................................32
Locking and unlocking ............................................... 27
Mechanical keys ..........................................................29
Panic button .................................................................28
Remote control ............................................................26
Unlocking the liftgate ................................................. 28
Vehicle keys .................................................................24
Changing wheels ........................................................... 245
Inflating the space-saver tire ................................. 249
Charge indicator lamp .................................................. 223
CHECK ENGINE malfunction indicator lamp ............ 218
Check regularly and before a long trip ....................... 215
Checking engine oil level
Via engine oil level indicator ....................................89
Via oil dipstick .......................................................... 233
Child restraint ..............................................38, 46, 53, 65
Cleaning and care of the vehicle ................................ 278
Climate control .................................................................98
Air recirculation ........................................................102
Basic setting ...............................................................100
Defogging windows ................................................... 101
Defrosting windshield .............................................. 101
Dust filter ...................................................................102
Rear window defroster ............................................. 103
Special settings ......................................................... 101