2000 MERCEDES-BENZ M-CLASS service indicator

150 Tele Aid
Te ch n ica l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
The Tele Aid system is available if:
•it has been activated and is operational. Activation
requires a subscription for monitoring services and
cellular air time
•the relevant cellular phone network and GPS signals
are available and pass the information on to the
response center.
Note:
Location of the vehicle on a map is possible if the
vehicle is able to receive signals from the GPS satellite
network and pass the information on to the response
center.
Wa r n i n g !
If the indicator lamp in the “SOS” button is
illuminated continuously and there was no voice
connection to the Response Center established,
then the Tele Aid system could not initiate an
emergency call (e.g. the relevant cellular phone
network is not available). The message
“EMERGENCY CALL – CALL FAILED” appears in
the MCS display for approx. 10 seconds.Should this occur, assistance must be summoned
by oth er means.
ProCarManuals.com

153 Tele Aid
Te ch n ica l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index When the connection is established, the message
“ROADSIDE ASSISTANCE – CALL CONNECTED”
appears in the MCS display. The Tele Aid system will
transmit data generating the vehicle identification
number, model, color and location (subject to
availability of cellular and GPS signals).
While the call is connected, you can change to
navigation menu by pressing NAVI button on the MCS.
A voice connection between the Roadside Assistance
dispatcher and the occupants of the vehicle will be
established. When a voice connection is established the
audio system mutes and the message “TELE AID –
ROADSIDE ASSISTANCE CALL ACTIVE” appears in the
MCS display. The nature of the need for assistance can
then be described. The Mercedes-Benz Roadside
assistance dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to tow your
vehicle to the nearest Mercedes-Benz Center. For
services such as labor and/or towing charges may apply.
Refer to the Roadside Assistance manual for more
information.These programs are only available in the USA:
•Sign and Drive services: Services such as jump start,
a few gallons of fuel or the replacement of a f lat tire
with the vehicle spare tire are obtainable,
•Remote Vehicle Diagnostics: This function permits
the Mercedes-Benz Roadside Assistance dispatcher
to download malfunction codes and actual vehicle
data.
Notes:
The indicator lamp in the Roadside Assistance
button• remains illuminated in red for
approximately 10 seconds during the system self-check
after turning key in steering lock to position 2 (together
with the “SOS” button and the Information
button¡).
See system self-check on page 148 when the indicator
lamp does not light up in red or stay on longer than
approximately 10 seconds.
ProCarManuals.com

155 Tele Aid
Te ch n ica l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index The Tele Aid system will transmit data generating the
vehicle identification number, model, color and location
(subject to availability of cellular and GPS signals).
While the call is connected, you can change to
navigation menu by pressing NAVI button on the MCS.
A voice connection between the Client Assistance
Center representative and the occupants of the vehicle
will be established. When a voice connection is
established, the audio system mutes and the message
“TELE AID – INFO CALL ACTIVE” appears in the MCS
display. Information regarding the operation of your
vehicle, the nearest Mercedes-Benz Light Truck Center
or Mercedes-Benz USA products and services is
available to you.
For more details concerning Tele Aid, please visit
www.mbusa.com and use your ID and password, sent to
you separately, to learn more (USA only).Notes:
The indicator lamp in the Information button¡
remains illuminated in red for approximately
10 seconds during the system self-check after turning
key in steering lock to position 2 (together with the
“SOS” button and the Roadside Assistance button•).
See system self-check on page 148 when the indicator
lamps do not light up in red or stay on longer than
approximately 10 seconds.
If the indicator lamp in the Information button¡ is
illuminated continuously and there was no voice
connection to the Response Center established, then the
Tele Aid system could not initiate an Roadside
Assistance call (e.g. the relevant cellular phone network
is not available). The message “Info – CALL FAILED”
appears in the MCS display.
Should this occur, information must be summoned by
other means.
Information calls can be terminated using the END
button on the MCS unit.
ProCarManuals.com

156 Tele Aid
Te ch n ica l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Important!
If the indicator lamps do not start flashing after
pressing one of the buttons or remain illuminated (in
red) at any time, the Tele Aid system has detected a fault
or the service is not currently active, and may not
initiate a call. Visit your Mercedes-Benz Light Truck
Center and have the system checked or contact the
Response Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon as possible.Upgrade Signals
Tele Aid system processes calls using the following
priority.
•Automatic emergency – First priority
•Manual emergency – Second priority
•Roadside assistance – Third priority
•Information – Fourth priority
Should a higher priority call be initiated while you are
connected, an upgrade (alternating) tone will be heard,
and the appropriate indicator lamp will flash. If certain
information such as vehicle identification number or
client information is not available, the operator may
need to retransmit. During this time you will hear a
chirp and voice contact will be interrupted. Voice
contact will resume once the retransmission is
completed. Once a call is concluded, a chirp will be
heard and the appropriate indicator lamp will stop
flashing. The MCS system operation will resume.
ProCarManuals.com

157 Tele Aid
Te ch n ica l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Important!
If the indicator lamp continues to flash or the system
does not reset, contact the Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada), or Mercedes-Benz Client Assistance at
1-800-FOR-MERCedes (1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100 in Canada.
Notes:
The indicator lamp for the respective button flashes
until the call is concluded and this can only be
completed by a Response Center or Client Assistance
Center representative, except Roadside assistance and
Information calls, which can also be terminated by
using the End button on the MCS unit.
When a Tele Aid call has been initiated, the MCS system
audio is muted and the selected mode (radio, tape or
CD) pauses. The optional cellular phone (if installed)
switches off. If you must use this phone, the vehicle
must be parked. Disconnect the coiled cord and place
the call. The navigation system (if engaged) will
continue to run. A pop-up window will appear in the
MCS display to indicate that a Tele Aid call is in
progress.Remote door unlock
In the case you have your vehicle locked unintentionally
(e.g. key inside vehicle), and the reserve key is not
handy, contact the Mercedes-Benz Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada). You will be asked to provide your password
which you provided when you completed the subscriber
agreement.
Then return to your vehicle and pull outside handle of
liftgate for a minimum of 20 seconds until the “SOS”
button is flashing.
As an alternative, you may unlock the vehicle via
Internet using the ID and password sent to you shortly
after the completion of your Acquaintance Call.
The Response Center will then unlock your vehicle with
the remote door unlocking feature.
Note:
The remote door unlock feature is available if the
relevant cellular phone network is available.
The SOS button will f lash and the message
“EMERGENCY CALL – CALL CONNECTED” will appear
in t he MCS display to indica te receipt of t he d oor unlock
command.
ProCarManuals.com

159 Tele Aid
Te ch n ica l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Info Services (optional, except Canada)
Info Services categories include news, sports, stocks,
weather and calendar reminders. Choices can be
selected via www.mbusa.com or by calling 1-800-FOR-
MERcedes.
To request Info Services press the TEL button and then
the SVC soft key on the MCS unit. Then select UPDT
soft key. “NEW INFO SERVICE REQUEST
TRANSMITTED” will appear in the MCS display and call
status messages will appear in the MCS display.
Once information is available, the message “NEW INFO
RECEIVED READ LATER WHEN STOPPED?” will appear.
Select “Yes”. With the vehicle stopped in a safe location
press TEL button, SVC soft key to read messages.Important!
Tele Aid utilizes the cellular network for
communication and the GPS (Global Positioning
System) satellites for vehicle location. If either of these
signals are unavailable, the Tele Aid system may not
function and if this occurs, assistance must be
summoned by other means.
Wa r n i n g !
The Tele Aid control unit is located under the front
passenger seat. If there is accumulation of water or
other liquid in this area, the Tele Aid control unit
could suffer an electrical short circuit making the
system inoperative. In this case the indicator lamp
in the “SOS” button will not illuminate during or
will remain illuminated after the system self-check.
Have the system checked at the nearest
Mercedes-Benz Light Truck Center as soon as
possible.
ProCarManuals.com

202 Driving systems
Te ch n ica l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
If the charging voltage falls below 10 volts, the
malfunction indicator lamp comes on and the ABS is
switched off. When the voltage is above this value again,
the malfunction indicator lamp should go out and the
ABS is operational.
If the ABS malfunction indicator lamp stays illuminated,
have the system checked at your authorized
Mercedes-Benz Light Truck Center as soon as possible.Notes:
To alert following vehicles to slippery road conditions
you discover, operate your hazard warning flashers as
appropriate.
Operating the vehicle on a single axle dynamometer
should only be done for briefly testing the brakes. To do
so, move selector lever to position “N”. The engine must
be shut off (key in steering lock position 0 or 1).
LOW RANGE – ABS
During off-road driving a special low range system for
the antilock brake system (ABS) is operational with
transmission in LOW RANGE mode, see page 211.
When applying the service brakes at speeds below
approximately 18 mph (30 km / h), the front wheels are
locked cyclically to shorten the braking distance (dig in
effect). This affects steering the vehicle.
Wa r n i n g !
ABS cannot prevent the natural laws of physics
from acting on the vehicle, nor can it increase
braking or steering efficiency beyond that afforded
by the condition of the vehicle brakes and tires or
the traction afforded. The ABS cannot prevent
accidents, including those resulting from excessive
speed in turns, following another vehicle too
closely, or aquaplaning. Only a safe, attentive, and
skillful driver can prevent accidents. The
capabilities of an ABS equipped vehicle must never
be exploited in a reckless or dangerous manner
which could jeopardize the user’s safety or the
safety of others.
ProCarManuals.com

211 Driving systems
Te ch n ica l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Important!
During off-road driving a special low range system for
antilock brake system (ABS) and four-wheel electronic
traction system (4-ETS+) are operational with
transmission in the LOW RANGE mode.
In the low range mode the electronic stability program
(ESP) operates in a traction improving fashion
specifically adapted for off-road driving. At speeds
below 27 mph (45 km / h) the ESP assists in over- /
understeering, thus improving vehicle tracking.
If one or more tires lose traction while driving downhill
(accelerator released), the 4-ETS+ engages and the
warning lampv, located in the speedometer dial,
starts to f lash.
When applying the service brakes at speeds below
approximately 18 mph (30 km / h), the front wheels are
locked cyclically to shorten the braking distance (dig in
effect). This affects steering the vehicle.Notes:
Driving off or driving up to 3 mph (5 km / h) with the
service brakes applied lightly (to reduce drive wheel
spin), the 4-ETS+ remains engaged. Driving with the
service brakes applied lightly at vehicles speeds above
3 mph (5 km / h), the 4-ETS+ will not engage.
If the indicator lamp blinks fast, one or more switching
conditions were not observed, or the LOW RANGE mode
is defective.
In the case of a defective in the LOW RANGE mode the
transmission shifts in the usual manner. It is not
possible to switch on the LOW RANGE mode.
Have the transmission checked at your authorized
Mercedes-Benz Light Truck Center as soon as possible.
ProCarManuals.com